TNT UK  Reviews 

Stupid company with no option to leave parcel at safe place without the need of having a printer to print out and sign a form. Ridiculous, an online acceptance of liability should be enough. Poor tracking with no ability to create an account unless you are a business and stupid nine hour delivery windows.

Absolute appauling tracking website and robot call centre. Was told delivery on the 11th still waiting on the 14th and told it will be delivered at the first opportunity. Avoid this rubbish company who do everything to avoid talking to you and couldnt deliver.

absolutely shocking!
Ordered a package which unfortunately was being delivered by TNT.
Was supposed to be delivered by 6pm yesterday. Didnt show up. No updates cant even get on online chat. i have had to email to chase this morning to be told it wasnt even collected and for me to go back to the company i ordered from to rebook delivery. considering i am the customer i am struggling to understand why i should be the one rebooking the delivery when they didnt bother to collect it in the first place.

Needed to return a package to Draper tools for repair, collection booked 9 hour time slot given waited in all day, complete no show and no contact!
Re booked, collection at request this time given a 5 hour collection time slot, again no show no contact.
So 14 hours of waiting and no contact and 2 no shows, pathetic organisation, look at the reviews!!! Zero positive reviews so far in this year says everything there is to know about these clowns.
UNRELIABLE do not trust

I wish there's an option to leave minus stars.
This is honestly the worst company I have ever dealt with.
Customer services team are a joke with lack of customer service skills and any sort of training.
I have an on going issue of TNT trying to charge me for 2 invoices that have already been paid. After sending them proof of payment they are still saying these are outstanding and have now got debt collectors involved. This has been on going since 2023. I honestly don't know what else to do. I physically can not send them any more proof then proof of bank payment. They have absolutely no clue what they are doing and I am shocked they are still running a business.

Absolutely useless - no updates, no one to conact, says delivery attempted but receiver not home and message left. I was home on both occasions and received no messages nor 'sorry we missed you' card. Requested redelivery and asked to deliver to my neighbour in my absence - same thing! How to receive this parcel??

Absolute useless company!! Keep sending me the same invoice even though I've had confirmation it's paid. Useless bunch of t*ats

Can't believe that my order has been delayed and had to be re booked three times now. Barking - Time constraint prevented delivery. Delivery at first opportunity since 18.03.2025, well it's Saturday today so I'd thought it could have been delivered today due to their negligence. I can't be expected to take time off work again 8am till 6pm on the hope you make it. This is beyond a joke, I pray i don't have to send items back due to damage up and down from their warehouse and being in transit back and fourth.

Parcel left in full public view in the open very poor for expensive item that could be dangerous if it was picked up by children , no contact asking for confirmation of safe place etc , delivery notes state left in agreed location , who agreed not me, supposed to be delivered on 18th actually deliverd on 20th , but no more than i expect from the second rate services we get now i suppose

Avoid TNT Fedex, an absolute bag of rubbish. Call centre answering from Egypt with poor customer service. TNT tracking shows a couple of attempts which never happened I have ring smart cameras in front of my house, but no one from this company attempted to deliver my expensive parcel, I asked the sender to cancel the order for full refund, really bad experience waste of time

Should have deliverd on 19/03/25 before 1800hrs Acording to their tracking website.
Having taken a day off to sign for a high value package they failed to deliver.
Web site on 20/03/25 at 0830 said out for delivery, at 1114 website reported "failed to deliver no one at home left a card" Neither of which are true I was in and no card was left My cctv does not show any attempt to deliver.
This firm tells lies.
I will not deal with them again

Typical crap service, no delivery and excuse is no one home. In fact they couldn't be bothered and left no card along the lines of sorry me missed you etc. I'm not chasing TNT, told the company I've ordered from sort it or order cancelled.

Absolutely useless delivery company.
AVOID AT ALL COSTS!
always claiming that items are out for delivery, then blame natural causes or try and pretend they have attempted to deliver when they absolutely haven’t even been near the area!

1 star is too good for this company, lied about 3 delivery attempts and cctv to prove it

I’ve had two terrible experiences with TNT, and I will never trust them with a delivery again. I ordered a high-value item, and not only did they fail to deliver it on time, but their tracking system was completely unreliable. They don’t provide customers with a time slot or even call in advance, making it impossible to plan for the delivery and the parcel was damaged.

After an issue with the item, I had to return the parcel via DPD to the company. When the company shipped it back to me—despite my request not to use TNT— they still shipped it to me via TNT. I had the same frustrating experience all over again. First, they missed me at home because they refuse to provide a time slot. Then, on the second attempt, they delivered it to the wrong address and without updating tracking system. To top it off, they promised to deliver it on March 7th by 6 PM, and once again, there was no delivery at all.

TNT and Parcelforce are by far the worst courier I have dealt with—unreliable, unprofessional, and completely lacking basic customer service. Avoid them at all costs. I understand other people’s frustration after dealing with TNT.

The worst delivery company I have ever dealt with still waiting for a parcel which never comes it’s only coming round the corner I could carry it here quicker and no updates on my order which was expensive

As they're part of FEDEX now i'm leaving a review for both companies.

Account manager; non-existent (Jaydeep) Absolute moron.

3 parcels lost so far in 2025, over £1100 worth of goods. Left in bins, left at the wrong location, left AGAINST ALL INSTRUCTION to obtain a signature!!! SHOCKING!!!

Rio is absolutely useless, cannot put his biased aside. Rio should not be allowed to comment on any football game apart from Man United.

Even when man United plays he cannot contain his obsession and obvious bias towards them and anyone that that has a rivalry like Man City, Liverpool, Chelsea. Rio cannot contain the the fact that he has absolutely no control over his complete obvious bias towards Liverpool

Shocking. Email saying parcel would be delivered today. Track and Trace now saying Monday. My strong advice is to encourage customers to check who couriers will be when ordering goods and stay clear if they use TNT or ask them to use a different courier.
As Trustpilot asks, I am putting my order number on my complaint form for them to respond, but it seems that TNT do not reply to negative comments or respond.
Edit: It's now Monday evening. Still waiting for the goods which were due last Saturday and for which I paid extra for Saturday delivery. Online help was useless, and after finally managing to speak to someone after the issue had been 'elevated', I find out she can do no more than the online help. To add insult to injury, she asked when I would like my goods delivered. She had no conception that they had already failed. Shocking firm, shocking service. STAY CLEAR

Delivered to wrong TOWN . Delivery drivers are getting worse cant even deliver a parcel to the right town, had to go and pick it up myself from wrong address .basic intellect should be a basic job requirement.