TNT UK  Reviews 

Tnt have just collapsed completely in last couple of years making every fundamental customer service error. The personal delivery problems on here are exactly the same in business also.
If you use DHL, almost every item will get there on time and you can call and speak to a person at the depots.

With tnt they are absorbed that everything needs now custom documents between mainland GB and NI or ROI. So they either keep taking goods back to sender's or asking for taxes and duties even when consignment is marked duty paid.
To add to their mess, they instruct all sales people out on an out of office every day so no customers can make contact. Additionally they decided to stop customers, now totally stuck and frustrated being able to go to the one place they could get an answer, the local depot. They made all local depot numbers go to their main non customer service line. Now they have even changed that and you need to chat to a virtual reality person.
It seems because they are so poor, they have decided to make customers the ransom.
If you ever do speak to a person, they tell you a case numbers is opened and in 24 hrs you will get a response. I've had about 50 of these in last 2 years and never 1 response. Then after endless waits and if your parcel dies arrive they are so stupid, that about 3 days later, they send you an e mail telling you that you have received the item. Do they think people are stupid and don't know that they have something and need to be told????
It's so bad they ask at end of call to stay on for a survey and then they cut you off. I guess it looks good to say you are prepared to offer a survey but I think they cut you off so it's never done. I had 1 item sent to me and too a customer in in NI and ROI last Friday and have arrived in 1 working days on both. From same sites had another sent tnt and the one to me is lost and the one to customer has been stuck and there is no-one to talk too. These guys are just a bunch of fools.

Awful company. Give you delivery date don’t turn up. Wait over wkend then when check updates it says tried deliver but wasn’t in. Utter rubbish they tried deliver to someone else at totally different address. How incompetent Can only contact through online message and they message delivery centre. No phone number so they say. Absolutely shite. Complained and asked for parcel to be delivered today. Hasn’t turned up. Same company sent me the same parcel 2 end ago same thing happened. Don’t delivery on date they say they will. So in total I have had to wait in 4 days for delivery if 2 separate parcels and as stol not turned up it will be another day tomorrow to wait. Absolutely waste of time. Communication is terrible. Don’t use this company absolutely fuming. How does this company still exist. I didn’t chose these to deliver. But I’m the one who’s time is wasted

Awful company, left misleading information when my parcel wasn’t delivered then wouldn’t let me speak to a real person to rearrange since I wasn’t the account holder. Worst service ever and I hope to never have the misfortune of using them again.

Don't deliver when they say they will and don't bother informing you that they are not going to, and looking at other reviews don't seem to care much either.
Very poor.

Pointless delivery company. They don’t care and worst of all, they lie.

Next day delivery due from Sugatsune in Wokingham to Huddersfield of some important small hardware items to use in a product we are manufacturing for a new business opportunity.

New business opportunities especially in small manufacturing businesses in the UK are treasured.

The delivery was set to before 18.00 yesterday. We called TNT several times, we were asssured the delivery would happen. It didn’t.

We called today and was told it had the wrong delivery address, it didn’t. We were told it had been scanned and was out for delivery today.

Sugatsune called and were told it wasn’t out for delivery becuse the delivery address was wrong. It wasn’t.

One of my team now has to drive this morning to Wokingham, a 8 hour round trip to collect the items we need. That’s why I wouldn’t ever use TNT, they don’t care.

We raised the issue with TNT and were told not to expect any result. Quality. This is the second experience of this type, luckily we built in a days contingency to allow for unknowns.

The driver clearly couldn’t be bothered to make the final delivery and lied. There is no live tracking and the driver cannot be contacted according to TNT customer service.

Thanks TNT. Let’s hope you don’t exist for much longer, you are NOT a fit for purpose or trustworthy delivery Company.

Delivery of electric wheelchair from Spain Scheduled for 30 Jan. Only one item (the plug)delivered, no wheelchair. Sender confirmed they despatched 2 items, said TNT had separated items in transit. TNT tracking said goods delivered. Emailed and called TNT to request delayed delivery of second item on 7 Feb, explained no-one available to accept it until then as outwith originally scheduled dates. Promised on phone that would happen and someone would call on 3Feb to confirm. Call from TNT on 3Feb saying they had note to hold in depot for me to collect on 7 Feb ie they recorded incorrect information. I never said this-I couldn’t get to depot or lift 29kg item. I was trying to correct this info by emails and calls when I was called on 3Feb to say item was out for delivery the driver would be contacted and asked not to deliver. On 4 Feb I was called to say item had been delivered to neighbour on 3Feb. Proof of delivery form said it had been delivered to my address on 3Feb and ‘signed’ by me. I never signed the form and item was not at my address. Being disabled I couldn’t lift the item from neighbour’s house. Neighbour also told me item had been left in my front garden in open air before being delivered to her. So many things went wrong-partial delivery, poor communication, delivery signature faked, delivery with no notice, delivery not made to correct address

Expecting a delivery from Italy. It arrived and seemed to float around 'Kingsbury' forever. So say they tried to contact me to pay Customs taxes but never received a call/email from anyone, despite the fact they had full contact details and tracking said awaiting 'contact from receiver'. Eventually received a call and paid said duties, still floating around Kingsbury so goodness knows when I will actually receive my goods. Totally incompetent company. Plus try to contact them.....good luck with that one!!

As with the majority of TNT reviews on here, I was left waiting all day yesterday 20-01-25 for a promised delivery of a Rotavator by the magic 1800hrs. As it passed six pm I went on the tracker where it said the courier had tried to deliver at 17.20 but nobody home,so they left a card. Absolute lie!
When I finally found a well hidden contact number, I spoke to a robot that informed me that as I wasn’t the account holder I couldn’t be put through to a customer service agent!!
Apparently my parcel is now back in Leeds and I need Hyundai to sort this for me. As other people have said here, I shall never order an item from anyone if TNT are the couriers.

Contacted the company 2 weeks ago via the email on the invoice in regards to paying the import duty tax and haven't heard anything. The e-invoicing form doesn't accept any of invoice details to register and said it would escalate it to a team as I was having trouble and haven't heard anything. Tried calling the phone number on the website to pay the invoice over the phone but the phone number is dead apparently. The invoice doesn't give any clear indication on how to pay by BACS so since the company is just ignoring my communications I have no idea how to pay the invoice and the deadline is in 4 days.

Utterly incompetent. Unable to find my address, unlike every other courier company.. even Evri! Consistently managed to bungle redelivery attempts, or tried to deliver on days when I told them I wouldn't be home. And on the final attempt, the driver text to say he couldn't find my door.. or as it seems, be bothered to press the buzzer for my flat.. which I put up a large sign pointing to!

Customer service guys were nice, but they're not the ones that jump in the vans and deliver stuff.

Wow such negativity and I can see why. Delivery scheduled today . Waited in and at 12 tried the online so called tracker couldn’t make head or tail of it. Online assist went away to see where it was . Delivery window was between 12 and 6 not really a window at all more like patio doors. He closed the portal as obviously I was hoping to get a proper schedule. Well 4.45 now I have a blinding headache and it looks like a no show. Do these companies think we have nothing better than to sit indoors for 9 hours and it doesn’t show up awful awful awful ah they run out of time shocking and totally unprofessional service
Well day 2 estimated time of arrival between 9am and 6pm. Unbelievable and of course they may run out of time again.

I have been waiting for TNT to deliver goods from Spain, I have been given several reference numbers to track, which none of them work with their tracking system. Calling their support line gives an automated response and extremely frustrating. Last time I use TNT

TNT is part of FedEx and has the same terrible service. Drivers don't attempt delivery but record delivery attempt!
I'm going to leave negative feedback for any online seller that uses FedEx/TNT.

Receive a lot of parcels and this company has very poor communication and updates. The updates on the website are incorrect and unhelpful and parcel still not delivered.
I see from other reviews that my experience is typical.

UPDATE: I initially gave 1 star and was very unimpressed with the website and communication. However I this morning picked up phone and customer service was excellent and resolved issue. Thank you.
I’ve toned down original poor review and added this update.

Please do look at your website and see if you can improve real time updates and ability to track and divert deliveries.

I was supposed to have an order delivered today - I changed my work schedule so as to be in for it. They informed me via their (admittedly rubbish) online tracker that it had been loaded onto the van, and was expected before 6pm!

At 5.28 the tracking said "Company closed on delivery attempt. Follow-up actions underway ".

Minor issue there - I live in a house? What are they talking about? Naturally their customer service line rang through until 6pm so as to ensure that I wouldn't be able to speak to anyone - convenient huh?

Strangely, however, 4 minutes after their apparent failed delivery attempt, my item was scanned back into a depot which is one and a half hours away! So clearly they never even bothered to attempt to deliver it, and just decided that today would be the day I would get screwed.

AWFUL IN EVERY WAY. AVOID LIKE THE PLAGUE. PAY MORE MONEY FROM OTHER SUPPLIERS IN ORDER TO AVOID THIS DELIVERY COMPANY. YOU WILL REGRET TRUSTING THEM WITH YOUR ITEMS I PROMISE YOU!

If I could give minus stars I would. Abysmal.

I was supposed to receive a parcel from Italy on Friday 20 December before 6pm
They didn’t come and update the tracking status with “receiver not at home” but I was home and nobody came
On Saturday morning I called the costumer service and asked to pick it by myself but they said it was not possible so they will deliver on 23th December before 12pm
Yesterday they called me and said that they couldn’t assure the delivery before 12pm anymore but before 6pm
I have been at home again all day and guess what?? Nobody came
I called the costumer service at 5:30 pm and the advisor said that we still had 30 minutes time to get the delivery!
At 7pm they updated the tracking with “receiver not at home” and the update was at 5:35 pm when I was actually on call with the service centre complaining
They lie a lot!! Very bad service! Don’t use it

Clearly the thief didn’t know what they were looking at when they ripped open the box to see if it was worth stealing.

Also lied about delivery (cctv for proof) and 6 days late finally arriving

Parceleant to be delivered 17th only on 19tb did I get an invfoe customs duty (that I was unaware of) trying to pay said fees to them is near impossible. Spoke to several peoe on the phone all passing the buck tried paying online no joy, had to send bank transfer then proof it was sent by email? Really were in 2024 an this is the best system they can manage! Anyway here we are on the 22nd still no parcel 2 days after payment of duties even though I rang them to confirm payment was received and could they please send the parcel as I needed items for a shop launch... AVOID THIS COMPANY AT ALL COSTS!
P. S the Ai advisor is really creepy and unhelpful too

TNT need to be called out for unethical business practice and lack of accountability.
A large item was delivered two weeks late and damaged beyond repair. 10 minutes after delivery I contacted them via their website but received no response.
The shop I bought the item from contacted TNT; they were informed that a claim had to be pursued through a shipping agent they use to arrange delivery (via TNT). The agent did not pass on the claim to TNT, unknown to the shop.
Because of this delay TNT refused to take responsibility for the damage and reimburse any costs. This was despite the damaged goods being reported to them by myself and the shop on the day of delivery and photographic evidence supplied.
It is apparent that TNT:
1) Are not reliable
2) Do not take sufficient care of items they are shipping, and
3) Will not take responsibility for damages they have caused.
It appears that part of their business model is to make it nearly impossible to claim against them if they have been negligent.

I never write reviews so it takes some doing to make me take the effort. This delivery company is not fit for purpose. As with loads of other reviewers, was told my parcel was arriving on a particular day, only for tracking to update with the comment that no one was in. A complete lie, no attempt was made, someone was in all day.

I then rearrange for the next day. Whilst waiting, get an update that my parcel has been "returned to sender as agreed". At no point did I agree this, there is no mechanism to do this even if I wanted to.

So now I'm told that it won't be returned, but I still have no idea when it'll be delivered. It is hard to work out where the incompetence is, as no one has any idea of what is happening, who made the decision to return to sender, who is delivering what when etc, but presumably it is at every level.

They are unable to perform the basic function of the business, and I will be checking in future when buying items which courier they use.