TNT Reviews 

3 experiences and my lord !!! WORST COURIER IN IRELAND

Unfortunately I had to put one star as there is nothind less than that!!
I highly encourage whoever reads this review to stay away from TNT. They are incredibly unreliable and absolutely incompetent in assisting their customers. If there is a problem with your delivery they don't make any contact with their customer, and if you have to rely on the tracking system,as you unfortunately do, then good luck!!, it gives misleading information.
Using them its like throwing your money down to the toilet. Actually it probably has a better value doing that!!

Great service could not fault I tried lots of courier s to try and deliver two chairs from sligo to cork all said the same thing over 1 metre in height they could no take but this company said no problem picked them up and the following day I received them in perfect condition all for a reasonable price infact a lot cheaper then other company's

I'm not sure why the reviews are so bad, I always have great service from this company sending around Ireland and to the UK. The driver is always on time to collect and the tracking service is updated regularly and accurate. From my experience this company is a lot more reliable than other couriers in Ireland and I will definitely continue to use them.

They didn't deliver the packages on time. I checked the tracking number and saw a text stating that I had requested a change of date due to a holiday. This is not true, of course, but a nice excuse for the delay. Now I can see that they plan to deliver 5 days later than when it was supposed to be delivered. In other words, the packages are held for 7 days in their depot in Tallaght without managing to deliver and it took 3 days to arrive there from Seville. To put it in mild terms, it is such an inefficient and unprofessional service! Just stay away if you could.

Have a similar story as Sergio posted. Cancelled all my shipping on 21.09 before collection and asked for refund. The problem was that the card was charged 4 times but I was creating only a shipment for 1 parcel and the system was saying “payment failed” all the time and did not create any labels for me. Later, at night I got 4 notifications of booking but supposed to be just 1. I called customer support to calcel all the shipments and asked for refund. They said that payments processed by third party which I need to contact by email option on the website. I contacted 3 times, still no results. If anybody ever dealt with refunds from TNT.com, can you please share how you managed to get the refunds. As I am sick of their useless customer support who does not know anything. Do not deal with them!!!!

I order a few bit from china. Got a call of TNT on the 14-sep-2020 to pay import tax. Paid it was told I have it the next day. A week later. Still no package. I rang up the office but they said they can't do anything. Not even to ring the driver to find out where he is or if he has the package. I guess the drive for Clonakilty must be brain dead if he can't use google map.

Poor service.
No Help in the office

Still no package week later

Package was not delivered as eBay promised.
Someone entered the wrong address for some unknown reason.
TNT Useless customer service. After being on hold for ower 30 minutes One of the office raised said that he would figure it out and everything was gone forever and didn't pick up the phone.
The day before, they called from the TNT company clarified the correct address and promised to deliver the next day.
The day went by delivery time expired but I never got anything .

Don’t know why this crowd get such bad reviews. Ordered a product from China on Thursday, dispatched Friday, and I had it by Monday. I’ve never heard of such fast delivery from China to Ireland.

Avoid like the plague.

Their "state of the art" payment system commits transactions even if there are errors meaning that if you miss to enter some information or if entered in the wrong format the payment will still go through.

I had a couple of errors and was charged 3 times. It took weeks to have somebody from support replying to my emails and that only after threatening with legal action. Forget about contact via phone, you will not get through, I never did manage to.

Then it took them months to track the extra payments, they even got the amounts wrong despite providing them all the info from the very beginning. Not a clue whatsoever, more than two months after the initial contact they managed to track the payment and still took them another month to reimburse me while giving the usual crap "so and so are on annual leave......" as an excuse.

Goes without saying that I give them 1 star because I cannot give 0.

One of the most unreliable courier services with the most useless customer service. After being on hold for 30 minutes they either hang up on you or take zero responsibility. I would recommend ANYONE other than this company.

Somone will respond shortly-responds after 24hours at best. Call out support line - waiting 30min multiple time no answer. Status( delivering - took a day off so losing money at 16.44 got notification - time constraint prevented delivery.

Correcting review.I still do stand behind points mentioned above.But after couple of constant emails managed to deliver in shortly changed address.Still getting parcel did take more effort than needed.

If any of TNT reads this.
I do not mind longer waiting times compared to other couriers better to have workers who are not overworked and given nice lunch breaks.
But please give your drivers work phone so they can be contacted.Not everyone leaves in easy accessible locations.
Improve response times when support gets back to you email or phone.
And update tracking at least 3-4 times a day instead once in 24 hours.

Hope next time there will be service experience worthy of 5 stars.

Seamless along every step of the way no issues at all

I sent a parcel on the 26th of May and it has never been delivered. It is just sitting in the destination city and I cannot get in contact with TNT to even find out why. Their customer service is non existent. I spent ten minutes on hold and they then disconnected the call. Do not use them!

Wanted to send a package to a friend in France for Christmas. Problems began almost immediately with the order and I had to request a new label to print. Ordered through Parcel2go, I chose TNT as the courier. TNT shows up the next day in an unmarked van, I send it off. Package basically disappeared as soon as it gone on the van, which I discovered when I went to track the package a few days later. A few weeks of back and forth with Parcel2Go customer service, while cordial, did not provide any evidence that the package was being looked for. I had to open a lost inquiry after some time. I di inquire separately with TNT customer service, who said they couldn't help me as I had ordered through p2G and should contact them. Eventually TNT contact P2G, who then contact me, informing me that the package was not 'lost', but TNT required 'alternative contact details' for the consignee. This is after about a month of no contact with TNT and the package is nowhere to be found. I had to ask for specification of what 'alternate contact details' meant, which took more time, which turned out to be a 'phone number'.I provided the contact details twice which were apparently ignored and the package was sent back to me, almost two months later. Package probably never even left the van.

Waited in all day for a delivery which TNT said would be there before 18.00.
No parcel arrived.
I checked the tracking and it said a message had been left at 18.46 as their was nobody home.
Total lies.
If a message has been left, where is this message. As for nobody being home, total lies, again. The house has been occupied all day.
Still waiting for TNT customer service to get back to me.
Zero stars for TNT.

Complete rubbish, have messed up multiple deliveries with shipments often taking up to 2 weeks to come from EU countries to us in Ireland.

What a sh..ty company

We import a lot of goods from China and have been using different shipping companies over the past years. But I can guarantee that there is no other shipping company worst than TNT.
Just to tell you about this last shipment that we still have not received. It is a shipment that has been on its way for almost 3 WEEKS. Just last week we sent a shipment with Fedex and we received it today but the TNT shipment is still on its way. Contacted over 20 times and the system was showing the shipment was here in Dublin. We were contacted by their import department and paid all the custom charges last Friday and were told we would receive them by Monday (today) and no sign of it. Contacted the customer service and were told we would receive it today and just an hour later the system suddenly changed mind and the shipment was shown to be in the UK again. Seriously>???? Contacted the customer service again and yes out of 8 packages only one is in Dublin and the rest are still in the UK. Interesting enough the one single package in Dublin will not be delivered as they are waiting for other packages!!!!!!!

We have tried their sh..ty service several times but not a single good experience. I don't know how a shipping company can survive like this.

My lawyer had sent a document to me from Italy to Ireland a week ago. The envelop was delivered today and it was violated and the document is missing. I called the costumer service and they said they could not do anything because I signed the receipt when the envelop was delivered and that I should have reported immediately, but I DID NOT sign anything!! I went to TNT office em Dublin and the attendant was very rude and said it was my fault because the delivery was not registered. It is TNT RESPONSABILITY!!!! The worst service ever!!!! They are just problem makers!!! I do not recommend for anyone this company!! It is not safe and they do not do anything to help you!! AVOID!!!!

Another corporate company that does not care for its customers! My company sent products to the US and they arrived broken and some missing/stolen (by manhandling of FedEx staff, the worst of the worst). This was reported in time to TNT but due to some technicalities the claim was not submitted "online" by due date.. TNT now says they cannot address the issue because of this technicality..nice people, Fiona Wolfe from TNT must be the least helpful person i know!
I encourage people to rather use reputable couriers like DHL, one pays for what one gets!