To'ak Chocolate Reviews 267

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

It has now been 13 days since I placed my order, and I still haven’t received my chocolates or any response from the company. I chose this brand because of its reputation, and I was genuinely e... See more

Rated 5 out of 5 stars

wonderful chocolate - you can taste the purity and the locale in every bite - we were going to save it for special occasions, but it's already gone! I'm definitely buying more and not sharing with fam... See more

Company replied

Rated 1 out of 5 stars

Very disappointing. I absolutely love artisanal chocolates, and am willing to pay high prices for good quality. However . . . To'ak was really underwhelming and actually had a nasty, moldy taste. The... See more

Company replied

Rated 4 out of 5 stars

(Toak addressed my complaints in a responsible and considerate way. Since much of their operation is in South America -- given the givens, it could be considered also in a timely way.) I am once agai... See more

Company replied

Company details

  1. Chocolate Artisan

Written by the company

To'ak Chocolate is made from rare Ecuadorian Nacional cacao beans. Using a unique barrel aging processes, we create extremely limited editions of luxury single-origin dark chocolate. Discover To'ak Chocolate today.


Contact info

3.1

Average

TrustScore 3 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TO’AK service and product quality did not disappoint!!

I always check past client reviews of products before I buy, very useful service. TO’AK’s service did not disappoint, they were engaged with my order and delivered within the time frame given. The recipient was pleased with the presentation and the quality of the product.

November 23, 2021
Rated 5 out of 5 stars

just sat thru

just sat thru
a chocolate tasting workshop - chocolate from Tanzania, Madagascar and India- just cocao and sugar- all very good and then I tried your Galapogas harvest 2019
WOW, no comparison , blew my head off, what a taste sensation and experience. worth every penny
thank you for dedication to making this exquisite chocolate

November 17, 2021
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, arrived well secured and protected from the elements. Not something I can afford on a frequent basis, but definitely worth the indulgence now and then.

November 15, 2021
Rated 5 out of 5 stars

Living in the U.S

Living in the U.S. we're pretty spoiled in terms of our choice when it comes to chocolate. I can easily say that To'ak is a cut above the rest. They also have excellent customer service. They accidentally allowed me to purchase an out of stock item on their website. It was a birthday present for my mother. Seeing that it was a gift, someone at To'ak reached out almost immediately to apologize and quickly rectified the issue by overnighting a similar product. All in all, excellent product and excellent customer service!

November 9, 2021
Rated 5 out of 5 stars

Excellent chocolate!

Excellent chocolate! The taste lingers on your tongue and makes you want more. It came beautifully packaged which of course didn’t affect the taste but it was a nice touch. I highly recommend it!

November 1, 2021
Rated 3 out of 5 stars

Product was wonderful !

Product was wonderful !! Some of the best chocolate we’ve ever used.
We paired it with wine, single malt scotch snd port and all the variety of chocolates paired up well.
Only complaint I had was that on both orders FedEx missed the delivery schedule which was a bit of a pain.
Get your delivery program in shape and you’ll be unstoppable.

October 9, 2021
To'ak Chocolate logo

Reply from To'ak Chocolate

Dear Andy, thank you for your review. We are so pleased that you enjoyed the chocolate experience. We are doing our best to work within the challenges that our fulfilment partner is experiencing and thank you for your understanding. We look forward to welcoming you back again soon. Best regards, James.

Rated 5 out of 5 stars

Whole experience was +A

Wholeexperience was +A. If the packaging was incredible. Came packed in such a way to protect the chocolate from the heat.
My girlfriend and I have really enjoyed the chocolate. I will make future purchases for myself and as a gift idea for the holidays.

October 6, 2021
Rated 5 out of 5 stars

The workers there are very passionate…

The workers are very passient with you and there Products are amazing!

September 28, 2021
To'ak Chocolate logo

Reply from To'ak Chocolate

Dear Oskar. Thank you for your kind message and continuous support of our project. We're glad to hear that you enjoyed the latest products your tried and we also heard that the dried cacao pod we sent you arrived in good conditions and is now decorating your home in Austria. Warm regards from Ecuador. Carl & the team at To'ak

Rated 5 out of 5 stars

:-P.

Delicious chocolate with complex layered flavors that make it every bit worth the price point. Arrived super well packaged. Company's very communicative about shipping details and gives frequent updates.

September 27, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look