To'ak Chocolate Reviews 267

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

It has now been 13 days since I placed my order, and I still haven’t received my chocolates or any response from the company. I chose this brand because of its reputation, and I was genuinely e... See more

Rated 5 out of 5 stars

wonderful chocolate - you can taste the purity and the locale in every bite - we were going to save it for special occasions, but it's already gone! I'm definitely buying more and not sharing with fam... See more

Company replied

Rated 1 out of 5 stars

Very disappointing. I absolutely love artisanal chocolates, and am willing to pay high prices for good quality. However . . . To'ak was really underwhelming and actually had a nasty, moldy taste. The... See more

Company replied

Rated 4 out of 5 stars

(Toak addressed my complaints in a responsible and considerate way. Since much of their operation is in South America -- given the givens, it could be considered also in a timely way.) I am once agai... See more

Company replied

Company details

  1. Chocolate Artisan

Written by the company

To'ak Chocolate is made from rare Ecuadorian Nacional cacao beans. Using a unique barrel aging processes, we create extremely limited editions of luxury single-origin dark chocolate. Discover To'ak Chocolate today.


Contact info

3.1

Average

TrustScore 3 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast efficient delivery.

Fast efficient delivery.

The chocolate was a birthday gift fit a friend who just visited Ecuador so I cannot comment on the product . If it is anywhere near as goid as Venezuelan chocolate she will love it!

May 23, 2021
Rated 5 out of 5 stars

To'ak Cocoa

I ordered some T. Cacao powder from To'ak. It was delivered quickly by FedEx.

The cocoa powder itself is very good. It has a complex mix of flavors that put off-the-shelf cocoa's to shame.

May 20, 2021
Rated 5 out of 5 stars

Great Quality

I tried many different brands and To’ak Everyday Cacao Powder is the best. It's very rich, sweet, smooth and silky.
Fast delivery and the product arrived in excellent condition. Thank you.

May 15, 2021
Rated 5 out of 5 stars

Ordered 2 boxes of the signature…

Ordered 2 boxes of the signature collection for my mom for Mother’s Day and one for myself. They were shipped in just a couple days and arrived with ice packs to keep the chocolate at the right temperature. Both my mom and I were impressed with the luxurious packaging and tasting guide. We even more blown away with the taste. Personally I tried the 74% cacao 2018 Rain Harvest. It was very rich dark chocolate that quite literally melts in your mouth. I could especially taste the floral and fudge notes. Love the simplicity of just cacao beans and sugar without any emulsifiers to water down the taste. Will savour this box for as long as I can but it won’t be easy! Fantastic chocolate.

May 12, 2021
Rated 5 out of 5 stars

Unreal

The people at To'ak really know chocolate. My wife and I (more her) love chocolate but she absolutely loves this product. I love the scotch flavour and she likes all the rest lol. The hot chocolate is really amazing. Living in North Bay we have a long winter season in northern Ontario. Being able to curl up in a warm blanket and enjoy a cup of To'ak hot chocolate is amazing. We have a fun time pairing To'ak chocolate with different wines more red but there are exceptions like a nice moscato. Keep up the good work and thanks.

May 11, 2021
Rated 5 out of 5 stars

Very tasty

I was a little hesitant at first to purchase this. But it was well worth the cost. A little bit of different flavors were amazing!!

May 9, 2021
Rated 1 out of 5 stars

Way over priced for the amount and…

Way over priced for the amount and quality of the chocolate.

May 1, 2021
To'ak Chocolate logo

Reply from To'ak Chocolate

Hello B Rol — thank you firstly for your purchase and for giving To'ak a try. I am sorry to hear that you were not completely satisfied with your purchase. I will reach out offline to see if there is anything we can do. Our website lists the weight of each product and we try to be as descriptive as possible with the product name (for example, your order was for "18 Mini Bars (Harvest)"). We appreciate your feedback and will strive to do our best. Warm regards — James.

Rated 5 out of 5 stars

Superb Chocolate Experience!

Excellent experiences! Multiple orders and the company exceeds all my expectations. Unsurpassed customer service!

Go on and treat yourself! You won’t experience anything like what this company offers! Enjoy!

April 29, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look