To'ak Chocolate Reviews 267

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

It has now been 13 days since I placed my order, and I still haven’t received my chocolates or any response from the company. I chose this brand because of its reputation, and I was genuinely e... See more

Rated 5 out of 5 stars

wonderful chocolate - you can taste the purity and the locale in every bite - we were going to save it for special occasions, but it's already gone! I'm definitely buying more and not sharing with fam... See more

Company replied

Rated 1 out of 5 stars

Very disappointing. I absolutely love artisanal chocolates, and am willing to pay high prices for good quality. However . . . To'ak was really underwhelming and actually had a nasty, moldy taste. The... See more

Company replied

Rated 4 out of 5 stars

(Toak addressed my complaints in a responsible and considerate way. Since much of their operation is in South America -- given the givens, it could be considered also in a timely way.) I am once agai... See more

Company replied

Company details

  1. Chocolate Artisan

Written by the company

To'ak Chocolate is made from rare Ecuadorian Nacional cacao beans. Using a unique barrel aging processes, we create extremely limited editions of luxury single-origin dark chocolate. Discover To'ak Chocolate today.


Contact info

3.1

Average

TrustScore 3 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely and Smooth !

Lovely and Smooth !

I purchased two bars of the 2018 Rain Harvest and thought I would try the Port Cask Aged Drinking Chocolate (78%) too. A friend and I tried the chocolate together and we both agreed that there was no bitter aftertaste that is often associated with dark chocolate (at least the commercial brands). The drinking chocolate was an absolute delight. I was actually hesitant to think I would like it, but after one cup, I knew. This was sooooo good. I was also pleased to see that it was not high in sugar or sodium.

Thank you for the great products - I definitely will purchase from your company again.

Cheryl Pregler

April 15, 2021
Rated 5 out of 5 stars

Unique and Delicious

Unique and delicious. The full, rich flavor of the T. Cacao beverage, and Kampot pepper chocolate bar made an excellent treat to enjoy with my friends! I would certainly recommend this to anyone who can appreciate good chocolate.

April 4, 2021
Rated 5 out of 5 stars

Tasting Sampler

The tasting kit was well thought out and presented in a "classy" way with the envelope and products. The booklet with the story was most helpful. The pairing suggestions were better yet. All around, an interesting and helpful way to try something new if one has not savored To'ak chocolate.

March 30, 2021
Rated 1 out of 5 stars

Not a gourmet chocolate

Not a gourmet chocolate. Had better quality from others.

March 20, 2021
To'ak Chocolate logo

Reply from To'ak Chocolate

Thank you for leaving a review and for providing further context via our email conversation. We are sorry to hear that our chocolate did not meet your expectations. Kind regards, James.

Rated 4 out of 5 stars

I've eaten many a chocolates

I've eaten many a chocolates. Brands, styles, concentration, flavors and so on.
The chocolate itself is very good. However, I purchased this one in particular for the claimed flavor of having been infused by the cask. I have a very keen sense of smell and taste.
I have to say that this choice in particular did not meet my expectation. I was very much looking for it but did not find it with this one.
The packaging was superb. Well done.

March 6, 2021
Rated 1 out of 5 stars

ORDERED CHOCOLATE LAST TUESDAY AND THEY…

ORDERED CHOCOLATE LAST TUESDAY AND THEY WERE SUPPOSED TO 2-DAY FED-EX IT. NEVER RECEIVED IT STILL AND IT WAS FOR MY WIFES BIRTHDAY GIFT. NOW I LOOK LIKE AN IDIOT. THEY TOLD ME BECAUSE OF WEATHER. HA. I GOT A TRACKING NUMBER AND FEDEX SAID THEY WOULD BE HERE YESTERDAY. STILLLLLL NO CHOCOLATE. NOT KEWL!!!

March 2, 2021
To'ak Chocolate logo

Reply from To'ak Chocolate

Dear Richard, thank you for sharing your feedback and review. You are completely withing your rights to be disappointed with the delivery. Unfortunately a number of our deliveries have been affected by severe delays by FedEx. FedEx reports that this is due to the unusual winter storm (affecting flights in/out of their hub in Memphis), however they cannot provide assurances for what seems to be a significant backlog of packages. I will reach out to you directly to see what we can do beyond keeping you up to date with the shipping delays. Kind regards, James.

Rated 5 out of 5 stars

Finest

My wife and daughter stated the taste was excellent and the packaging was great.

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, both the service and the product.
Delivery was in time, when the package was held up in customs To'ak reached out to see if they could help. And the tasting kit itself is a fantastic product. Really enjoyed it.
Will buy again👍🏻

February 18, 2021
Rated 5 out of 5 stars

Wonderful tasting experience

What a wonderful tasting experience. It was truly a very special Valentine's treat. The quality of the chocolate is beyond words. Thank you! The only thing with room to more perfection is the gift wrapping.

February 18, 2021
Rated 5 out of 5 stars

My lover's and my favorite…

Literally my lover's and my favorite shared pandemic experience. So delicious - each bite took us on a journey of taste & experience.

We loved the packaging, the presentation, the design. PERFECTO

February 17, 2021
Rated 5 out of 5 stars

Verrrry niiiice

Delivery was on schedule.
Packaging and presentation are excellent.
Quality of chocolate is outstanding.
We will buy from Ta’ok again!

February 5, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look