Scott Thompson was an absolute diamond! Top quality service and goes above and beyond. Definitely a major pillar in your company bridge!
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See what reviewers are saying
Having placed three orders from Northern Ireland i was a tad worried about delivery condition of radiators & also delivery timings. I need not have stressed at all. Only Radiators packaged the o... See more
Company replied
We installed a bathroom radiator last year and we were very pleased with it. Unfortunately it recently developed a small leak from one of the joints. I raised the issue with their customer services an... See more
Company replied
I wanted to order another radiator to match my existing one, I sent a short email to sales and within 20mins they replied and had all the details of my previous order on file so was able to send an in... See more
Company replied
Company details
- Radiator Shop
- Decoration and Interior Design Store
- Heating Equipment Supplier
- Boiler and Heating Service
- Home Improvement Store
Written by the company
Warmth, but make it stylish. That’s Toasty in a nutshell. We’re a UK-based online heating brand specialising in design-led radiators and heated towel rails that look as good as they perform. From sleek and modern to timeless and traditional, we’re here to help you heat your home beautifully – whatever your style, space or budget. We believe great homes are built on thoughtful choices, good design and products that simply work. Our goal is to make choosing the right radiator or towel rail feel easy, inspiring and confidence-boosting – not overwhelming. Behind the scenes, we’re backed by decades of experience in the home and interiors world, but our focus is firmly on the here and now: modern homes, modern shoppers and a better online experience.
Contact info
447 Commercial Road, Aviation Business Park, BH23 6DS, Bournemouth, United Kingdom
- 01202 612808
- hello@toasty.co.uk
- toasty.co.uk
4.7
Excellent
996 reviews
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Excellent product
The radiator I ordered was very good quality quality, reasonably priced and came on the due date.
July 17, 2024
Reply from Toasty
Hello,
Thank you for taking the time to leave us a review. We strive to provide a high level of service and great value, so we’re happy to hear that the delivery was prompt and you found our products well-priced. We appreciate your business and look forward to continuing to serve you.
Thanks and best wishes,
Vanessa at Only Radiators.
Reply from Toasty
Hello Alan,
Thank you for your review. We're pleased you found our team helpful and you are happy with our service. We hope to welcome you back to our website again.
Thanks and best wishes,
Vanessa at Only Radiators.
Reply from Toasty
Hello,
Thank you for your kind review. We're thrilled you are happy with your purchase and the collection was simple. We hope to have the opportunity to serve you again.
Thanks and best wishes,
Vanessa at Only Radiators.
Very good experience
Very good experience, efficient, friendly and very helpful. Prompt delivery. We had to exchange our towel radiator for a larger size and they arranged delivery and collection with no fuss. Refund also processed quickly.
June 27, 2024
Reply from Toasty
Hello Susan,
Thank you for your recent review. We’re thrilled that you were satisfied with our services. We work hard to provide the best possible experience for our customers, and we’re glad that we were able to meet your needs. We hope to serve you again.
Thanks and best wishes,
Vanessa at Only Radiators
I should not even give 1 star!!!!!!
I should not even give 1 star!!!!!!
You are the worst customer service I have ever dealt with, especially Charles Francis!!!!!! who doesnt have ideas that working as a customer service consultant you have to respond on your email. It was impossible to get a response to queries, impossible to resolve any issues and there was no way to contact Charles other than chat function. Very dissapointed. Dealing witn my case and than ignoring my emails. RUDE!!!!!
First it took you an eternity to get resolution on unwanted radiator that been delivery to my home address (by mistake by your supplier), and now no response from Charles who contacted me first!!!!
I have been promised by someone that Charles will get back to me,in regards deliovery collection of unwanted item but still waiting for response...........
Shocking service, shocking .......
July 2, 2024
Unprompted review
Reply from Toasty
Hello,
Thank you very much for sending us your feedback, and I am sorry to hear that the service you received was not as we had hoped for on this occasion! We care deeply about our customers and it's disappointing to hear that you felt let down by our service. I am so sorry to hear of the difficulties you experienced when trying to contact us. We aim to reply to all emails in 1-2 working days. We are also available on live chat Monday to Saturday and are often able to assist with any queries straight away. I am afraid I have been unable to locate your order with us from the details provided. Please respond to my Trustpilot request or reach out to us at help@onlyradiators.co.uk for my attention so that I can investigate this further.
Thanks and best wishes,
Vanessa at Only Radiators.
Rapid delivery and very well packed
June 24, 2024
Reply from Toasty
Hello Andrew,
Thank you for your review. We're thrilled the order arrived to you promptly and well packaged. We hope you are pleased with your purchase and we hope to welcome you back to our website again.
Thanks and best wishes,
Vanessa at Only Radiators
Great radiator and fittings
Great radiator and fittings. Very efficient and fast delivery.
June 10, 2024
Reply from Toasty
Hello David,
Thanks so much for a great review! We're really glad to hear you're happy with the radiator and that the delivery was speedy. If you have any questions or need any help in the future please do just let us know. Enjoy your new radiator!
Thank you and best wishes,
Kate at Only Radiators
Answers to my questions were prompt and…
Answers to my questions were prompt and very explicit, really great service!
Thank you so much
April 30, 2024
Reply from Toasty
Hello David,
Thank you for your kind words! We're delighted we made a good impression on you, and that you found our responses prompt and explicit. Providing great service is very important to us, and it's wonderful to know we hit the mark with you. Thank you for your appreciation, and please don't hesitate to reach out if you have any more questions, we'd be more than happy to help. We value your business and cannot wait to serve you again soon!
Thanks and best wishes,
Anca at Only Radiators
Anthracite grey towel radiator
Radiator arrived in good time and in excellent condition. We love the antracite grey!
April 17, 2024
Reply from Toasty
Hi Lisa,
Thank you for your feedback. It’s our pleasure to provide the best possible service to our customers, and we are delighted that the courier took great care with your delivery and you are happy with your purchase. We hope to serve you again.
Thanks and best wishes,
Vanessa at Only Radiators
Good live chat to reply to the…
Good live chat to reply to the technical details I needed to compare my lovely new traditional radiator to a go with a gothic traditional style valve bought elsewhere- this was given straight away by the agent Mike. Easy to use using links to the product to ask - a good quick service- in time for our already booked in plumber to fit!
April 8, 2024
Reply from Toasty
Hello,
Thank you for your recent review. We’re thrilled that you were satisfied with our services. We work hard to provide the best possible experience for our customers, and we’re glad that we were able to meet your needs. Knowing that our team was helpful and prompt makes us happy. Thanks again for the great review and we hope to serve you again soon!
Thanks and best wishes,
Vanessa at Only Radiators
With little problems
Everything is fine with the purchase, if you want to use the warranty due to corrosion and cracks on the radiator, they offer a 20% discount on your next purchase, even though the 5-year warranty has not expired. I recommend not using this store.
Update,
This opinion went to the right person who helped me replace the radiator with a new one, everything went smoothly. I hope that in the future the store will consider such complaints positively. Thanks to Anca for the help.
April 2, 2024
Unprompted review
Reply from Toasty
Hi Piotr,
Thank you so much for your feedback. Customer satisfaction is and always has been one of our top priorities. While we are pleased to know that the ordering process went as expected, we're so sorry to hear your radiator started to show signs of corrosion and developed some cracks and that our service didn’t meet your expectations this time around.
All of our brand partners and manufacturers offer a standard warranty; these guarantees are provided by the manufacturer and will be subject to individual terms and conditions. I would also like to offer my sincere apologies for our miscommunication here.
We are grateful to you for flagging this with us and I have ensured your comments are shared with our teams to improve our service moving forward.
Following our email, I'm glad we have been able to arrange a replacement for you, I'm just waiting to hear from you to ensure that you receive the replacement safely and that your installation goes ahead smoothly before arranging the return of the original one. In the meantime, please let me know directly if there is anything else I can help with.
Thanks and best wishes,
Anca at Only Radiators
Love my designer radiator
I shopped around and found the best price, the delivery was good, i was kept inforned all the way.
February 28, 2024
Reply from Toasty
Hello,
Thank you for your feedback. It’s our pleasure to provide the best possible service to our customers, and we are delighted that the courier took great care with your delivery and you found our prices competitive. We hope to serve you again.
Thanks and best wishes,
Vanessa at Only Radiators
Good looking radiator at a good price
Really good looking radiator. And a good price. Very pleased with it.
February 20, 2024
Reply from Toasty
Hello,
Thank you for taking the time to leave us a review. We're thrilled to hear you are happy with your order and that you found our prices competitive. We hope to welcome you back to our website again.
Thanks and best wishes,
Vanessa at Only Radiators
Kept me informed of delivery times and…
Kept me informed of delivery times and product excellent
February 12, 2024
Reply from Toasty
Hi,
Thank you for taking the time to share your feedback with us. We are pleased that the delivery went smoothly and to your expectations. Also, knowing that you found your new product to your liking brings us lots of joy. We hope to have the opportunity to serve you again soon.
Thanks and best wishes,
Anca at Only Radiators
If I could give zero stars I would
If I could give zero stars I would. You are the worst business I have ever dealt with. It's impossible to get a response to queries, impossible to resolve any issues and there is no way to contact you other than chat function, and even then it gets you nowhere. First it took you an eternity to get resolution on damaged radiator delivery, and now no response on rusty radiators complaint. I have been fobbed off every time I reach out and promised someone will get back to me, but I just kept being send from pillar to post on the chat function and still waiting for response to complaints lodged marked as urgent weeks ago. Shocking service, shocking product quality!!!!
February 27, 2024
Unprompted review
Reply from Toasty
Hi Vian van der Berg,
Thank you for taking the time to share your experience. We're sorry that your recent order and our service were not up to your expectations. We strive to provide exceptional service and quality products that our customers will be happy with for many years and I'm so sorry our standards have fallen short on this occasion.
I am disappointed that one of your radiators arrived damaged and that it took longer than expected to be resolved! This is certainly not the customer journey we aim to provide and I can completely understand how frustrating this must have been.
Our live chat feature helps us achieve this over the traditional alternative of possible lengthy phone queues however we completely understand that some concerns are far easier to explain over the phone and you can request a call back with our team here. I can see that your radiators were delivered directly by our supplier and that as soon as you notified us of what happened and provided images, my colleagues raised this with them as a matter of urgency, I regret the time you have had to spend on this.
We’re grateful for your feedback and will use it to make improvements moving forward and ensure this doesn’t happen again. Thank you for the opportunity to discuss this further and for working with me on this matter. If I can help with anything else, plase contact me directly, and I’d be more than happy to help.
Thanks and best wishes,
Anca at Only Radiators
Reply from Toasty
Hi Roy,
Thanks so much for your review. Your comments mean a lot to us, and let us know we’re on the right track! We are pleased that the ordering and delivery process went smoothly and that you are happy with your new product. We cannot wait to serve you again soon.
Thanks and best wishes,
Anca at Only Radiators
Excellent service and quality product…
Excellent service and quality product at a competative price, highly recommend.
January 19, 2024
Reply from Toasty
Hello Anthony,
Thank you for your kind feedback. I'm thrilled to hear you are happy with the service you received, the product you ordered and also that our prices were competitive for you. We would also like to take this opportunity to thank you for your recommendation. We hope to welcome you back to our website again.
Thanks and best wishes,
Vanessa at Only Radiators
Received a phone call the day before…
Received a phone call the day before delivery. Then recieved a call before delivery on the day. Tye driver was very helpful at getting the radiator into my car on a snowy day too. Thanks for great communication
January 12, 2024
Reply from Toasty
Hello Collette,
Thank you for your 5-star review. We're thrilled the delivery went well and you were kept informed of their arrival. We strive to provide the best possible customer service and knowing that our team was helpful and prompt makes us happy. Thanks again for the great review, and we hope to serve you again soon!
Thanks and best wishes,
Vanessa at Only Radiators
Poor compared with the customer…
Poor compared with the customer service of their competitor radiator outlet. Has similar experiences with delivery issues faulty radiators and radiator outlet fixed this by extending their returns policy, only radiators would not do this. Very disappointed. Would not use again.
January 25, 2024
Unprompted review
Reply from Toasty
Hello Marco,
Thank you for your review. Our goal is to provide the best possible service to all our customers, and I am sorry we fell short of your expectations this time around.
I apologise that your radiator arrived in this condition and you’ve had this experience with us! I understand how disappointing this must have been for you. We outline in our terms as well as our order confirmation and delivery notices that all items should be inspected as soon as possible and any damages reported to us within 30 days.
We understand it's not always possible to do this during the delivery so we allow our customers 30 days to check for any obvious damage and report it to us. However, if the radiator is confirmed to be faulty, we should advise you on the next course of action.
I sincerely apologise for what has happened. I am afraid, I haven't been able to locate your order details to help, and we haven’t received a response to our request for your details at this time. I hope to hear from you soon as I want to look into this for you and make things right.
Thanks and best wishes,
Anca at Only Radiators
Nice looking towel rail
Nice looking towel rail, just what we were looking for. Well packaged and prompt delivery. Haven’t had it fitted yet but should be fine.
January 10, 2024
Reply from Toasty
Hello,
Thank you so much for your feedback. It’s our pleasure to provide the best possible service to our customers, and we are delighted that the courier took great care with your delivery and you are happy with your order. We hope to serve you again.
Thanks and best wishes,
Vanessa at Only Radiators
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