I have just purchased tobacco from these and they were really helpful, also very quick delivery. I will most certainly be buying from them again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Marlboro gold fine cut rolling bacca. Never used this company before but I read the other reviews and I liked the price so I decided to try it. Very impressed, it's a lovely smoke and the service from... See more
So impressed with the service and the price. Placed my order on Friday and my cigarettes were delivered on Saturday. Amazing service! Will definitely use from now on
Easy to use website, so ordering is fast. Notification of receipt of order, and subsequent despatch. Choice of Royal Mail tracking options. Slimline packaging fits easily through my letterbox, so I do... See more
Company replied
Company details
Written by the company
Tobacco Direct is a home delivery tobacco service, provided from a traditional tobacconist. We stock a wide range of cigarettes, tobacco, vaping products and accessories for delivery UK wide.
Contact info
Barbican Close, ex32 9he, Barnstaple, United Kingdom
- enquiries@tobaccodirect.co.uk
- tobaccodirect.co.uk
Prompt and reliable service
Prompt and reliable service. Competent computer payment.
November 25, 2023
Fantastic service!
Incredibly easy to find the product I wanted on the web site and it was at a great price. Delivered the next day! Amazing, thank you 👍
November 24, 2023
Quickly delivered and Excellent product
Quickly delivered and communicated with me from receipt of order to the completion of delivery, very good indeed. Excellent product. Very well done,again! Thank you.
November 8, 2023
Poor customer service Your website states 24 hours delivery…
Your website states 24 hours delivery service , I placed my order on the 30th October, and waiting for two days for a reply, I was told they only had just been shipped and would take another 48 hours!
October 27, 2023
professional as usualways recommended
October 5, 2023
never get a tracking number.other than…
never get a tracking number.other than that good . will use again.
October 1, 2023
Top notch service + super fast shipping!
October 6, 2023
This is my first time with Tobacco…
This is my first time with Tobacco Direct & I am happy with the service I received, thankyou.
August 30, 2023
I never did receive my order
I never did receive my order. But very pleased other people have. I may have used the service again, but as I am out of pocket big time I am afraid to.
August 1, 2023
Unprompted review
Prompt delivery excellent packaging
August 11, 2023
Keeping my independence
Being house bound can make shopping awkward. The super markets deliver food very well, but when it comes to tobacco products they don't always fulfil the order.
By using Tobacco direct I get the product I order delivered in a timely manner and know that the order will be complete.
The prices may be a little more than the supermarkets, but are far lower than the local courier type firms who offer tobacco shopping collection/delivery. I can plan my orders to match my consumption and know that I am not going to have to fret about running out or getting orders depleted by the super markets.
August 6, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.