Toja Grid Reviews 762

TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

We have several of these Toja grid kits set up in our backyard in Southern California. The 4x4 structures have worked well. However, all of the shade stitching has been deteriorated year by year a... See more

Rated 3 out of 5 stars

Received product fairly quickly with good shipping updates. I found the welds to be rather cheap looking considering the weight that these are meant to hold. The brackets themselves looked a little mo... See more

Company replied

Rated 1 out of 5 stars

These brackets are a joke and unsafe. We followed the instructions to build a pergola and as we lifted to install the last posts the welds failed and buckled. After reaching out to the manufacturer th... See more

Company replied

Rated 1 out of 5 stars

Poor quality and terrible customer service. Second hammock that tore and they're now $400. No help from them whatsoever.

Company details

  1. Home & Garden

Information provided by various external sources

Toja Grid - with our Simple DIY Modular Pergola kit system it has never been easier to have a perfect backyard patio environment in 45 minutes.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

762 reviews

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1-star

No history of asking for reviews

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2.7

All reviews

(762)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Double Pergola Kit installed with no issues...

everything I ordered came in on time, however the 2nd shipment came in with missing parts (Shade Sail buckles) .

September 2, 2021
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Reply from Toja Grid

Hi Vic, Thank you for your review. Did you reach out to our customer service team to inquire about receiving replacements? If not please email info@tojagrid.com and one of our reps would be happy to assist you.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. It was over the top. I can’t say enough about how great the service is. The product is just as amazing.

Thank you

September 2, 2021
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Reply from Toja Grid

Thank you for the awesome review Christopher! We are glad that you had a great experience with our customer service team!

Rated 5 out of 5 stars

We are very pleased with our shade…

We are very pleased with our Toja shade. We did not use the Toja grid system to build our pergola and it still works great. The shade stays tight and looks beautiful. I see a lot of saggy sail shade but not ours!! Very pleased. Shipping was super fast.

September 1, 2021
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Reply from Toja Grid

Thanks for the great review Katie, we are are happy that you are pleased with your new shade sail!

Rated 5 out of 5 stars

Really great products that look and…

Really great products that look and function exactly as advertised. I might recommend having a wood planer available - I needed one for my lumber but it was easy and quick.

September 1, 2021
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Reply from Toja Grid

Hi Christopher, thank you for your review! As a reminder, our primary line of brackets are made for 4x4 and 6x6 dressed wood. There are different cuts of wood. Dressed wood is planed on all sides, has rounded corners and is most commonly referred to as 4x4 and 6x6 in stores. Dressed wood is what you would want to use with our primary bracket offering. Note: 4x4 wood is in fact 3.5”x3.5” - the industry simply calls it 4x4. 6x6 wood is in fact 5.5"x5.5" - the industry simply calls it 6x6.

Rated 5 out of 5 stars

Looks great

Looks great, easy to work with, received a lot of compliments.

September 1, 2021
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Reply from Toja Grid

Thanks for the great review Jordan!

Rated 5 out of 5 stars

very happy with my TOJA grid purchase

very happy with my TOJA grid purchase . item arrived when promised in good shape no damage. system is well made and easy to install

August 14, 2021
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Reply from Toja Grid

Thank you for your review! We are happy that you are loving your new Toja Grid!

Rated 4 out of 5 stars

The finished product is amazing

The finished product is amazing. What a great look! I purchased the 6x6 hammock kit with three sail shades and two curtain rods. The curtain rods don't like up perfectly on this which is the only reason I deducted a star. They could use a bit of a redesign. Everything else is perfect. I even added the shelf accessory and all of the components were well made. A tip is that each part comes with the exact perfect number of screws. This means if you drop one, you need to find it. I ordered a couple of extra packages of screws and was glad that I did! If you are thinking about ordering, be assured that the quality is better than you might even dare to hope. You do need strong people to put it together.

August 12, 2021
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Reply from Toja Grid

Thank you for your review Kori!

Rated 4 out of 5 stars

Great Pergola and Wave Shades

The Toja Grid kit accomplished exactly what I wanted, which was a custom size pergola on my rooftop deck so that I could have some shade. I probably could have had someone build it using big bolts or other brackets, but the Toja system was a lot more straightforward. I added Toja wave shades, which is what people notice the most when they see it.

August 10, 2021
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Reply from Toja Grid

Thank you for your review Jim!

Rated 5 out of 5 stars

Excellent products

Excellent products providing lots of flexibility and endless possibilities coupled with consistently great service from the Great White North!

August 10, 2021
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Reply from Toja Grid

Thank you for the great review David!

Rated 5 out of 5 stars

Quality product & lightening fast…

Quality product & lightening fast shipment.

What should be improved:

Screw quality. Include a bit that works with your screw selection. I stripped the first three screws until I found the proper bit.

Engineering recommendation for climates that have snow are those who plan to put a tin roof on their Toja.

August 8, 2021
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Reply from Toja Grid

Hi Matt, thank you for your review. Did you reach out to our customer service team to inquire about what bit to use? As noted on our FAQ our brackets have an outdoor powder coating on them, that lasts up to 10 years, this allows them to be used in all weather and can be left up during the winter months. Our brackets are not structural brackets or intended to have fixed roofs, customization or anything outside the intended and indicated use of pergola as shown. For anything outside our recommendation, we advise consulting with an engineer. Always check your local building codes, HOA, and municipal requirements in advance of building as they vary by city/state and region.

Rated 4 out of 5 stars

This system is great

This system is great. Only reason I didn’t give it 5 stars is that the stitching on the canopy deteriorated after 2 years in the desert sun and I had to order a new one. Not sure there’s a solution for that. The sun is powerful and I’m sure any thread wouldn’t hold up here.

August 3, 2021
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Reply from Toja Grid

Hi Ben, Thanks for the review! Did you reach out to our customer service team to inquire about our 2 year shade sail warranty?

Rated 4 out of 5 stars

Tight fit on the 4x4

August 3, 2021
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Reply from Toja Grid

Hi Peter, thanks for the review. Our primary line of brackets are made for 4x4 and 6x6 dressed wood.There are different cuts of wood. Dressed 4x4's are planed on all sides, has rounded corners and will measure at 3.5”x3.5”

Rated 5 out of 5 stars

Used a couple of kits to combine…

Used a couple of kits to combine together for my deck. Everything looks fantastic and was very easy to get setup! Lots of comments on how nice the end result is for our new pergola!

August 3, 2021
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Reply from Toja Grid

Thank you for the review Gabriel! We are glad that you are loving your Toja Grid!

Rated 5 out of 5 stars

We love our Toja Grid

We love our Toja Grid. We opted for 6x6's and ordered the 8x8 size for our pool area. Definitely a solid structure and gives us nice shade when we need it. I just wish the cover was waterproof so that we can sit out there in the rain.

June 15, 2021
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Reply from Toja Grid

Thank you Jennifer for your review! We are constantly working on new products for the future but don't have an ETA at the moment for when they will roll out. I would encourage you to sign up for our newsletter. This way you can stay up to date on any new products or promotions.

Rated 3 out of 5 stars

I never got tracking information…

I never got tracking information regarding my order. My order just showed up one day and thankfully I was home.

June 15, 2021
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Reply from Toja Grid

Hi David, thank you for the review. We aren't sure why you didn't receive a shipping email. According to our system you were sent a shipping confirmation SMS and an email on May 17th and then a delivery email on May 18th. Perhaps the emails landed in your junk or spam boxes.

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