Tokenstudio Reviews 307

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers found the user experience positive, enjoying the creative process and the opportunity to make their own pottery. People often highlighted the fun aspect of the activity and appreciated the availability of tools for customization. The staff were frequently described as helpful and attentive, guiding participants through the process and providing clear instructions. However, some people were dissatisfied with certain aspects of the service and product. There were instances where customers felt rushed during the experience, with some instructors speaking too fast or not providing adequate guidance. A few reviewers also mentioned issues with the quality of the paint and the limited amount of clay provided, which restricted the size of their creations. Some also reported negative interactions with staff, citing rudeness or a lack of interest in helping.

What people talk about most

Staff

Users describe ambiguous interactions with staff. Many customers praise the staff for being helpful,... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the pottery classes fun and a great... See more

Product

Customers had ambiguous experiences with the product. While some reviewers enjoyed the creative process,... See more

Service

People report ambiguous experiences with service. Many customers found the service disappointing, citing... See more

Instructions

Reviewers highlight ambiguous aspects of instructions. Many customers found the instructions unclear, rushed,... See more

Based on these reviews

Rated 4 out of 5 stars

It was so much fun and would definitely recommend it to anyone. Just to make it even more enjoyable, I would’ve appreciated a bit more time within stations and no rush to finish so quickly.

Rated 5 out of 5 stars

My mum and I had such a fabulous time at Token Studio as a belated Christmas present. The workshop was so well run and whilst being left to create your own pottery, the staff were careful to make sur... See more

Rated 5 out of 5 stars

Had a fantastic time with some friends. The instructor was really clear on his instructions and super helpful. Who knew you could make pottery in a microwave?! Definitely trying this at home with the... See more

Rated 5 out of 5 stars

Did the ultimate pottery experience with my best friend and had a blast. The staff was very helpful and guided us through the pottery making session. We then got to decorate our work and there was a... See more

Rated 1 out of 5 stars

I was told to write a bad review if I want to "embarrass" myself, so here goes, but I'll keep it short... believe the negative feedback!!! Management's responses tell you everything you need to kno... See more

Company replied

Rated 1 out of 5 stars

My husband had bought a voucher through Groupon. Token studio wouldn't accept the voucher as they said it was invalid. We contacted Groupon who confirmed the voucher was valid, and then Token Studio... See more

Company replied

Rated 5 out of 5 stars

Amazing experience with an attentive teacher. The class was fun and a great introduction to the basics of pottery. We were able to create, design and paint our pots. I’ve developed a real appreciation... See more

Rated 5 out of 5 stars

My friend found this place so we could do something so different and I’m so glad we did. The instructor was engaging and even though we were a mixed group everyone interacted well together. The painti... See more

Rated 5 out of 5 stars

We had such a fantastic time making our pottery and then painting them. Perfect activity for a birthday! The instructor was also very knowledgeable and led the class perfectly. Will be returning thank... See more

Rated 1 out of 5 stars

The experience started 20 minutes late, which we understand things happen. However, the whole experience was completely rushed. The instructor had 0 interest in helping anyone - you would ask for hi... See more

Company replied

Rated 5 out of 5 stars

My friend gifted this for my birthday and we had the ultimate pottery experience session yesterday which was really fun! The staff helped us through the whole process and made it really easy for us. G... See more

Rated 5 out of 5 stars

We had a great time at the pottery class - did not have any expectations or experience so assuming to end up with a lopsided bowl. However, totally judgment-free place which is great😂 the instructor... See more

Rated 1 out of 5 stars

Absolutely rubbish, so expensive for what you get. First of all there is no signage at the front of the door - other than a poster saying token studio - hard to see down Druid St where the... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Token studio. The session was well organised and the instructor was very helpful and gave clear to follow instructions but also enough freedom to make the pottery I wanted.... See more

Rated 5 out of 5 stars

This was a Christmas present and one of the best I have ever had. The people were lovely, the instructor informative, and although I went on my own everyone was friendly. I found I was a natural! Grea... See more

Rated 5 out of 5 stars

I went with my partner as surprise date idea, we both had such a good time! Very excited to pick up our pots in a couple of weeks. Funny instructor, fast paced great experience! Will definitely co... See more

Rated 5 out of 5 stars

Had a really good time at the pottery painting class - was an hour and a half and plenty of time to paint the pots at our own leisure and the BYOB is an added bonus! Thanks for the experience

Rated 5 out of 5 stars

Had a really fun time with 7 friends, first time making pottery myself and the instructor was very helpful which meant I ended up with a decent small bowl! Also loved that it was byob :)

Rated 5 out of 5 stars

The experience was lovely & great! The instructors were very lovely & hands on - helped fix my broken pot multiple times!! Very great experience with your significant other!!!!

Rated 5 out of 5 stars

A really enjoyable gift experience given to me by my daughter. Great fun for us to do together and lovely to have a souvenir piece of pottery to remember the day.

Rated 5 out of 5 stars

Me and my girlfriend had a lovely time coming here to pottery it was a positive and creative vibe there it was fun and all the staff were very nice and helpful.

Rated 5 out of 5 stars

Brilliant host and pottery teacher. He took his time and explained each instruction. Would definitely go again!

Rated 5 out of 5 stars

Really enjoyable beginner pottery class with Jos and Prasad. Very informative session and a fun thing to do on a weekend.

Rated 5 out of 5 stars

Really fun activity for a birthday, well organised and lots of options to customise your pot. Would recommend.

Rated 5 out of 5 stars

Had a very fun pottery making and painting session, I loved how funny the instructor was! Would recommend!

Rated 4 out of 5 stars

Good fun activity. Great with a group. The demonstration was great. The only feedback is it was a bit difficult to hear over the machines. Maybe a Madonna mic to be used whilst demonstrating

Rated 5 out of 5 stars

Great experience! Fun and lighthearted instruction from Jos and Prasad. A great chance to have fun and get creative.

Rated 4 out of 5 stars

It was good but started later than the start time a bit too fast at times and it’s the explaining but overall good experience

Rated 5 out of 5 stars

Great session , well organised and really fun activity to do with friends. Would definitely recommend!

Rated 5 out of 5 stars

Had a great time during my session! Had fun using the spinning wheel and decorating my pot afterwards

Rated 1 out of 5 stars

I would not call this the “Ultimate Pottery Experience” — it’s barely pottery at all. We had a booking for 6pm, but when we arrived we were told there would be a 15-minute wait, which ended... See more

Rated 1 out of 5 stars

It annoys me that trust pilot doesn't allow me to give a negative star review Because to give this experience 1 stars feels like a generosity After eagerly waiting for my... See more

Company replied

Rated 5 out of 5 stars

Such a fun experience, had so much fun - really great staff & highly recommend

Rated 5 out of 5 stars

Had a great experience, they were so professional and helpful. Would defo go again

Rated 1 out of 5 stars

Company does not respond to emails. I have been emailing about collecting my pottery that I paid extra £10 and need to know if it will be ready to collect as I'm coming from far away. Please respo... See more

Company replied

Rated 1 out of 5 stars

I am leaving this review to warn future customers about my experience with Token Studio. I purchased a Wowcher voucher and followed the redemption steps exactly. The studio claimed the... See more

Company replied

Rated 1 out of 5 stars

Had a really disappointing experience with the BYOB Pottery class. Little guidance, rushed from the start - if you didn't manage something first time the "teacher" would just come round and do it f... See more

Company replied

Rated 1 out of 5 stars

The lesson: The guy who was meant to be our teacher just seemed to hate his job, he was short with everyone and often just destroyed your pot and did it himself. Absolutely no desire to teach or... See more

Rated 5 out of 5 stars

Great experience, very interactive and staff available to assist and guide you through the process. Would definitely recommend this pottery class to others.

Rated 5 out of 5 stars

Such a great experience. Staff are helpful and friendly. Fun for everyone!

Rated 5 out of 5 stars

This was a very new and refreshing experience. The instructors were very helpful throughout. Overall, I highly recommend it!

Rated 1 out of 5 stars

I am editing my review to a more accurate description of my experience at TokenStudio. The overall pottery experience was rushed and not professional. The place was over booked with mor... See more

Company replied

Rated 1 out of 5 stars

I attended with my mum and 2 nieces aged 9 and 12, having purchased groupon vouchers. I thought we were going to get an ultimate pottery experience, but unfortunately it was thwarted by the host who... See more

Company replied

Rated 1 out of 5 stars

Instructor swore at my friend and threw his pottery off of his wheel! Disgusting behaviour from a so called “professional”

Company replied

Rated 1 out of 5 stars

My partner and I attended a BYOB pottery class at Token Studio in April, and it was honestly one of the worst experiences I’ve ever had. Would give it 0 stars if I could. From the moment we... See more

Company replied

Rated 4 out of 5 stars

Spent a fun afternoon making pottery and painting with Token Studios, would come again!



Contact info

3.7

Average

TrustScore 3.5 out of 5

307 reviews

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Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Good fun activity

Good fun activity. Great with a group.

The demonstration was great. The only feedback is it was a bit difficult to hear over the machines. Maybe a Madonna mic to be used whilst demonstrating

July 6, 2025
Unprompted review
Rated 4 out of 5 stars

Great fun

Great fun - lighthearted way to get creative! Great location and fun instructor.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

We had a great time at the pottery…

We had a great time at the pottery class - did not have any expectations or experience so assuming to end up with a lopsided bowl. However, totally judgment-free place which is great😂 the instructor has been great - clear and funny!

July 6, 2025
Unprompted review

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