It was so much fun and would definitely recommend it to anyone. Just to make it even more enjoyable, I would’ve appreciated a bit more time within stations and no rush to finish so quickly.
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Contact info
Unit 1, St. Saviours Wharf, 23 Mill Street, SE1 2BE, London, United Kingdom
- info@tokenstudio.co.uk
- tokenstudio.co.uk
Replied to 88% of negative reviews
Typically replies within 2 weeks
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I attended with my mum and 2 nieces…
I attended with my mum and 2 nieces aged 9 and 12, having purchased groupon vouchers. I thought we were going to get an ultimate pottery experience, but unfortunately it was thwarted by the host who thought his snide and sarcastic remarks were funny. In fact he was insulting throughout the experience and found it difficult to control his foul mouth. He commented on a few ocassions that I should come back and pay more money. At the of the end of the experience, I told him I thought the glazing was part of the experience because the details on the website and groupon voucher were misleading/misrepresented because there was no mention of an additional charge for glazing, consequently, his demeanor was rude and sarcastic yet again.

Reply from Tokenstudio
Token studio wa every good helped us…
Token studio wa every good helped us create a very nice piece
AVOID
. Shame on you.
AVOID! My partner purchased for my birthday present through Wowcher. What a nightmare! Needed a code to book which didn’t work. After weeks of back and forth and telling them the code they were sending was for painting only and not pottery experience, they were so unhelpful! Booked for today at 1:30pm and got the train down from Birmingham just for this. Arrived early and they said we were not booked onto anything. Even though we had a confirmation email. The staff were unhelpful and said the one we needed was at 4pm and we had to email their manager. So we did. We have seen the reviews so knew they would put up a fight. We were clear hat we needed the 4pm booking or we would have to go to the small claims court to get a refund. We were told this was extortion and threatening. What a joke. It’s a legal right to get what you have paid for under the consumer rights act and a legal right to use the small claims court if you feel you need to. We were told we needed to pay a rescheduling fee or nothing. So we are now left out do pocket for the trains, childcare and pottery which leave us with no choice but put it all through the all claims court.
To be clear, they did say the booking was for the painting only, my partner emailed back to reconfirm we have booked the ultimate pottery experience. They sent him code after code which didn’t work. Eventually it did. Why would the code work if it’s for the wrong experience? To be clear, the is an issue with the booking system and the company do not make it easy. They could have easily made an extra £30 just from our booking because the system didn’t work. It’s clearly their business model. Not to worry, we will allow the courts to make their decision.

Reply from Tokenstudio
Wonderful experience
Wonderful experience, I’d definitely recommend to my friends and family.
My husband had bought a voucher through…
My husband had bought a voucher through Groupon. Token studio wouldn't accept the voucher as they said it was invalid. We contacted Groupon who confirmed the voucher was valid, and then Token Studio redeem our voucher and had the cheek to send us a link so that we could book and pay £96.00 in top. Horrible experience!!

Reply from Tokenstudio
Pottery painting class
Had a really good time at the pottery painting class - was an hour and a half and plenty of time to paint the pots at our own leisure and the BYOB is an added bonus! Thanks for the experience
Company does not respond to emails
Company does not respond to emails. I have been emailing about collecting my pottery that I paid extra £10 and need to know if it will be ready to collect as I'm coming from far away. Please respond with an email address or phone number that I could speak to someone!
So my tactic of reviewing on Trust Pilot has done what has been desired and I got a response! Despite it being rude, it still did not provide any contact details nor confirm what I have asked. Just retaliated and said they respond to all emails which is untrue.
So I just wanted to know whether I could collect it this weekend and they just threatened to "ban me for life" (as if I'd ever want to go there again after being treated this way!) and call the police if I went to the studio! They also won't refund the money I paid!! Take this as a warning, the business model is to allow you to create something that you are attached to (as it usually is a Birthday celebration or something) and hold it to ransom and if you don't "behave" the way they want you (like give a true feedback) they will ban you and not give you your creation. Please read other reviews before you do this experience.

Reply from Tokenstudio
Awful do not attend
Awful do not attend
send the cctv from that day and it will prove you are LYING OUT UR DIRTY TEETH

Reply from Tokenstudio
It was good but started later than the…
It was good but started later than the start time a bit too fast at times and it’s the explaining but overall good experience
Amazing experience will come back…
Amazing experience will come back again!!!
Had a very fun pottery making and…
Had a very fun pottery making and painting session, I loved how funny the instructor was! Would recommend!
The instructor was very funny & making…
The instructor was very funny & making the pot was fun
Spent a fun afternoon making pottery…
Spent a fun afternoon making pottery and painting with Token Studios, would come again!
Great place
A great quick crash course into…
A great quick crash course into pottery. My first time, and will be back!
Good experience enjoyed pottery making
Good experience enjoyed pottery making. Would recommend!
Great experience
Great experience, well organised and good instructions
We had a great time!
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