Tokenstudio Reviews 307

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers found the user experience positive, enjoying the creative process and the opportunity to make their own pottery. People often highlighted the fun aspect of the activity and appreciated the availability of tools for customization. The staff were frequently described as helpful and attentive, guiding participants through the process and providing clear instructions. However, some people were dissatisfied with certain aspects of the service and product. There were instances where customers felt rushed during the experience, with some instructors speaking too fast or not providing adequate guidance. A few reviewers also mentioned issues with the quality of the paint and the limited amount of clay provided, which restricted the size of their creations. Some also reported negative interactions with staff, citing rudeness or a lack of interest in helping.

What people talk about most

Staff

Users describe ambiguous interactions with staff. Many customers praise the staff for being helpful,... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the pottery classes fun and a great... See more

Product

Customers had ambiguous experiences with the product. While some reviewers enjoyed the creative process,... See more

Service

People report ambiguous experiences with service. Many customers found the service disappointing, citing... See more

Instructions

Reviewers highlight ambiguous aspects of instructions. Many customers found the instructions unclear, rushed,... See more

Based on these reviews

Rated 4 out of 5 stars

It was so much fun and would definitely recommend it to anyone. Just to make it even more enjoyable, I would’ve appreciated a bit more time within stations and no rush to finish so quickly.

Rated 5 out of 5 stars

My mum and I had such a fabulous time at Token Studio as a belated Christmas present. The workshop was so well run and whilst being left to create your own pottery, the staff were careful to make sur... See more

Rated 5 out of 5 stars

Had a fantastic time with some friends. The instructor was really clear on his instructions and super helpful. Who knew you could make pottery in a microwave?! Definitely trying this at home with the... See more

Rated 5 out of 5 stars

Did the ultimate pottery experience with my best friend and had a blast. The staff was very helpful and guided us through the pottery making session. We then got to decorate our work and there was a... See more

Rated 1 out of 5 stars

I was told to write a bad review if I want to "embarrass" myself, so here goes, but I'll keep it short... believe the negative feedback!!! Management's responses tell you everything you need to kno... See more

Company replied

Rated 1 out of 5 stars

My husband had bought a voucher through Groupon. Token studio wouldn't accept the voucher as they said it was invalid. We contacted Groupon who confirmed the voucher was valid, and then Token Studio... See more

Company replied

Rated 5 out of 5 stars

Amazing experience with an attentive teacher. The class was fun and a great introduction to the basics of pottery. We were able to create, design and paint our pots. I’ve developed a real appreciation... See more

Rated 5 out of 5 stars

My friend found this place so we could do something so different and I’m so glad we did. The instructor was engaging and even though we were a mixed group everyone interacted well together. The painti... See more

Rated 5 out of 5 stars

We had such a fantastic time making our pottery and then painting them. Perfect activity for a birthday! The instructor was also very knowledgeable and led the class perfectly. Will be returning thank... See more

Rated 1 out of 5 stars

The experience started 20 minutes late, which we understand things happen. However, the whole experience was completely rushed. The instructor had 0 interest in helping anyone - you would ask for hi... See more

Company replied

Rated 5 out of 5 stars

My friend gifted this for my birthday and we had the ultimate pottery experience session yesterday which was really fun! The staff helped us through the whole process and made it really easy for us. G... See more

Rated 5 out of 5 stars

We had a great time at the pottery class - did not have any expectations or experience so assuming to end up with a lopsided bowl. However, totally judgment-free place which is great😂 the instructor... See more

Rated 1 out of 5 stars

Absolutely rubbish, so expensive for what you get. First of all there is no signage at the front of the door - other than a poster saying token studio - hard to see down Druid St where the... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Token studio. The session was well organised and the instructor was very helpful and gave clear to follow instructions but also enough freedom to make the pottery I wanted.... See more

Rated 5 out of 5 stars

This was a Christmas present and one of the best I have ever had. The people were lovely, the instructor informative, and although I went on my own everyone was friendly. I found I was a natural! Grea... See more

Rated 5 out of 5 stars

I went with my partner as surprise date idea, we both had such a good time! Very excited to pick up our pots in a couple of weeks. Funny instructor, fast paced great experience! Will definitely co... See more

Rated 5 out of 5 stars

Had a really good time at the pottery painting class - was an hour and a half and plenty of time to paint the pots at our own leisure and the BYOB is an added bonus! Thanks for the experience

Rated 5 out of 5 stars

Had a really fun time with 7 friends, first time making pottery myself and the instructor was very helpful which meant I ended up with a decent small bowl! Also loved that it was byob :)

Rated 5 out of 5 stars

The experience was lovely & great! The instructors were very lovely & hands on - helped fix my broken pot multiple times!! Very great experience with your significant other!!!!

Rated 5 out of 5 stars

A really enjoyable gift experience given to me by my daughter. Great fun for us to do together and lovely to have a souvenir piece of pottery to remember the day.

Rated 5 out of 5 stars

Me and my girlfriend had a lovely time coming here to pottery it was a positive and creative vibe there it was fun and all the staff were very nice and helpful.

Rated 5 out of 5 stars

Brilliant host and pottery teacher. He took his time and explained each instruction. Would definitely go again!

Rated 5 out of 5 stars

Really enjoyable beginner pottery class with Jos and Prasad. Very informative session and a fun thing to do on a weekend.

Rated 5 out of 5 stars

Really fun activity for a birthday, well organised and lots of options to customise your pot. Would recommend.

Rated 5 out of 5 stars

Had a very fun pottery making and painting session, I loved how funny the instructor was! Would recommend!

Rated 4 out of 5 stars

Good fun activity. Great with a group. The demonstration was great. The only feedback is it was a bit difficult to hear over the machines. Maybe a Madonna mic to be used whilst demonstrating

Rated 5 out of 5 stars

Great experience! Fun and lighthearted instruction from Jos and Prasad. A great chance to have fun and get creative.

Rated 4 out of 5 stars

It was good but started later than the start time a bit too fast at times and it’s the explaining but overall good experience

Rated 5 out of 5 stars

Great session , well organised and really fun activity to do with friends. Would definitely recommend!

Rated 5 out of 5 stars

Had a great time during my session! Had fun using the spinning wheel and decorating my pot afterwards

Rated 1 out of 5 stars

I would not call this the “Ultimate Pottery Experience” — it’s barely pottery at all. We had a booking for 6pm, but when we arrived we were told there would be a 15-minute wait, which ended... See more

Rated 1 out of 5 stars

It annoys me that trust pilot doesn't allow me to give a negative star review Because to give this experience 1 stars feels like a generosity After eagerly waiting for my... See more

Company replied

Rated 5 out of 5 stars

Such a fun experience, had so much fun - really great staff & highly recommend

Rated 5 out of 5 stars

Had a great experience, they were so professional and helpful. Would defo go again

Rated 1 out of 5 stars

Company does not respond to emails. I have been emailing about collecting my pottery that I paid extra £10 and need to know if it will be ready to collect as I'm coming from far away. Please respo... See more

Company replied

Rated 1 out of 5 stars

I am leaving this review to warn future customers about my experience with Token Studio. I purchased a Wowcher voucher and followed the redemption steps exactly. The studio claimed the... See more

Company replied

Rated 1 out of 5 stars

Had a really disappointing experience with the BYOB Pottery class. Little guidance, rushed from the start - if you didn't manage something first time the "teacher" would just come round and do it f... See more

Company replied

Rated 1 out of 5 stars

The lesson: The guy who was meant to be our teacher just seemed to hate his job, he was short with everyone and often just destroyed your pot and did it himself. Absolutely no desire to teach or... See more

Rated 5 out of 5 stars

Great experience, very interactive and staff available to assist and guide you through the process. Would definitely recommend this pottery class to others.

Rated 5 out of 5 stars

Such a great experience. Staff are helpful and friendly. Fun for everyone!

Rated 5 out of 5 stars

This was a very new and refreshing experience. The instructors were very helpful throughout. Overall, I highly recommend it!

Rated 1 out of 5 stars

I am editing my review to a more accurate description of my experience at TokenStudio. The overall pottery experience was rushed and not professional. The place was over booked with mor... See more

Company replied

Rated 1 out of 5 stars

I attended with my mum and 2 nieces aged 9 and 12, having purchased groupon vouchers. I thought we were going to get an ultimate pottery experience, but unfortunately it was thwarted by the host who... See more

Company replied

Rated 1 out of 5 stars

Instructor swore at my friend and threw his pottery off of his wheel! Disgusting behaviour from a so called “professional”

Company replied

Rated 1 out of 5 stars

My partner and I attended a BYOB pottery class at Token Studio in April, and it was honestly one of the worst experiences I’ve ever had. Would give it 0 stars if I could. From the moment we... See more

Company replied

Rated 4 out of 5 stars

Spent a fun afternoon making pottery and painting with Token Studios, would come again!



Contact info

3.7

Average

TrustScore 3.5 out of 5

307 reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I attended with my mum and 2 nieces…

I attended with my mum and 2 nieces aged 9 and 12, having purchased groupon vouchers. I thought we were going to get an ultimate pottery experience, but unfortunately it was thwarted by the host who thought his snide and sarcastic remarks were funny. In fact he was insulting throughout the experience and found it difficult to control his foul mouth. He commented on a few ocassions that I should come back and pay more money. At the of the end of the experience, I told him I thought the glazing was part of the experience because the details on the website and groupon voucher were misleading/misrepresented because there was no mention of an additional charge for glazing, consequently, his demeanor was rude and sarcastic yet again.

September 21, 2025
Unprompted review
Tokenstudio logo

Reply from Tokenstudio

Out of selling, possibly about 200,000+ tickets in the ten years the studio has operated. You are the only person who stated that because it says "Pick up in two weeks", then this means it should be free. Even though two lines above it say it costs £10pp.

You are either a chancer or very stupid...I will let people make their own mind up.

And making things up, such as me swearing in your session, which I didn't do at all. Your mum was also very much enjoying it, as well as you and your nieces.

But your mood turned sour when someone told you that you were wrong. Which I suspect not many people do. I asked you to provide evidence, which you did not do at all. And you started to sulk about it when called out on your trying-it-on attitude.

Anyone reading this reply will go to Groupon or our website and see that you are wrong. And that I am right.

But I suspect in your own reality that you are always right...

If you really thought you were right, you would have disputed this with Groupon, but you never did. Because you know you are in the wrong.

Rated 1 out of 5 stars

AVOID

. Shame on you.
AVOID! My partner purchased for my birthday present through Wowcher. What a nightmare! Needed a code to book which didn’t work. After weeks of back and forth and telling them the code they were sending was for painting only and not pottery experience, they were so unhelpful! Booked for today at 1:30pm and got the train down from Birmingham just for this. Arrived early and they said we were not booked onto anything. Even though we had a confirmation email. The staff were unhelpful and said the one we needed was at 4pm and we had to email their manager. So we did. We have seen the reviews so knew they would put up a fight. We were clear hat we needed the 4pm booking or we would have to go to the small claims court to get a refund. We were told this was extortion and threatening. What a joke. It’s a legal right to get what you have paid for under the consumer rights act and a legal right to use the small claims court if you feel you need to. We were told we needed to pay a rescheduling fee or nothing. So we are now left out do pocket for the trains, childcare and pottery which leave us with no choice but put it all through the all claims court.

To be clear, they did say the booking was for the painting only, my partner emailed back to reconfirm we have booked the ultimate pottery experience. They sent him code after code which didn’t work. Eventually it did. Why would the code work if it’s for the wrong experience? To be clear, the is an issue with the booking system and the company do not make it easy. They could have easily made an extra £30 just from our booking because the system didn’t work. It’s clearly their business model. Not to worry, we will allow the courts to make their decision.

September 5, 2025
Unprompted review
Tokenstudio logo

Reply from Tokenstudio

F Edmonds did go to the small claims court. However, they decided to drop their claim and take all the charges. Why, because they knew they were in the wrong. What a waste of your time and ours. And cost yourself another £35. Moral of the story. IT IS YOUR RESPONSIBILITY TO CHECK WHAT YOU ARE BOOKING FOR. AND YOU WERE WARNED 3 TIMES NOT TO BOOK THE WRONG WRONG SHOP.

Didn't have a leg to stand on. Mic drop.

Rated 1 out of 5 stars

My husband had bought a voucher through…

My husband had bought a voucher through Groupon. Token studio wouldn't accept the voucher as they said it was invalid. We contacted Groupon who confirmed the voucher was valid, and then Token Studio redeem our voucher and had the cheek to send us a link so that we could book and pay £96.00 in top. Horrible experience!!

August 16, 2025
Unprompted review
Tokenstudio logo

Reply from Tokenstudio

What Moran doesn't mention is the 5 emails we have emailed them with the exact instructions on how to book with their voucher. Cause... Poor email management by the client. Groupon agreed with us...

Rated 5 out of 5 stars

Pottery painting class

Had a really good time at the pottery painting class - was an hour and a half and plenty of time to paint the pots at our own leisure and the BYOB is an added bonus! Thanks for the experience

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

Company does not respond to emails

Company does not respond to emails. I have been emailing about collecting my pottery that I paid extra £10 and need to know if it will be ready to collect as I'm coming from far away. Please respond with an email address or phone number that I could speak to someone!

So my tactic of reviewing on Trust Pilot has done what has been desired and I got a response! Despite it being rude, it still did not provide any contact details nor confirm what I have asked. Just retaliated and said they respond to all emails which is untrue.

So I just wanted to know whether I could collect it this weekend and they just threatened to "ban me for life" (as if I'd ever want to go there again after being treated this way!) and call the police if I went to the studio! They also won't refund the money I paid!! Take this as a warning, the business model is to allow you to create something that you are attached to (as it usually is a Birthday celebration or something) and hold it to ransom and if you don't "behave" the way they want you (like give a true feedback) they will ban you and not give you your creation. Please read other reviews before you do this experience.

June 21, 2025
Unprompted review
Tokenstudio logo

Reply from Tokenstudio

We replied to everyone one of your emails...

You just don't like that you have to book an appointment in advance to pick up.

So you decide it is smart idea to leave a 1 star review on Trustpilot and state that you will remove the review if you get your own way.

Not the smartest of cookies.

So we banned you. We really don't have time to play silly games.

Only way these people will learn for such toxic behaviour.

Rated 1 out of 5 stars

Awful do not attend

Awful do not attend
send the cctv from that day and it will prove you are LYING OUT UR DIRTY TEETH

July 5, 2025
Unprompted review
Tokenstudio logo

Reply from Tokenstudio

Matthew did attend but only for 10 minutes as he was thrown out by our staff for being to drunk at 2pm. Then his friends started making discriminatory comments towards people with autism. We've got no reason to lie...If you don't believe me, just scroll down at Dawn Vickers' review...We also believe there is a possibility that Matthew had defecated himself...Another reason to kick him out.

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