While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Real Estate Rental Agency
  2. Property Investment
  3. Property Management Company

Written by the company

Our vision: make renting better than owning Over recent years, more and more people are choosing to rent rather than own their homes, but more often than not their biggest worry is whether they will end up with a good landlord. So it is our mission at Tomes Homes to raise the industry standard for our tenants and make their happiness our priority. We endeavour to put our tenants at the forefront of everything we do; when you live in a ‘Tomes Home’, we promise to provide you with not only a top-quality home, but also a top-quality service.


Contact info

2.8

Average

TrustScore 3 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cash grabbers

Cash grabbers! They'll section 21 anyone including people that have lived 20+ years in properties. Stay well clear!

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

I would steer clear of tomes homes

I would steer clear of tomes homes. The mercenary landlady does not care about her tenants. All she cares about is money (greedy woman) Your rent will go up every year just like all the other tenants with Tomes homes or eviction notices through no fault with 2 months notice or they they take you to court with court fees .They do not look out for there Tennants at all.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, never had any issues. Clear concise planning and communication. Our professional relationship has been very strong for a number of years and I can see it continuing for many years to come.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Never respond to calls or emails terrible company don't ever use them

Never respond to calls or emails
Phone the lovely girls on the other end take the details to be passed on for someone else to deal with. But then nothing. Been asking for a meeting with someone in charge for 5 months and nothing.
Have let contractors have the key lock box code at the front of the building g and now multiple times have had workmen let themselves into our flat. Not even supposed to be in our flat. Not notified as they wasn't supposed to be in our flat.
Lied to about rent arrears. Twice and still haven't made it right.
Sent section 21 to the wrong address that was then opened by someone else. And read.
Also within the court documents they have put someone else's personal details in there there full name date of birth phone number email adress everything. And yet still won't answer the phone to me or call me back.
They have broken GDPR THEY HAVE BROKEN THERE TENANCY AGREEMENT.
THEY HAVE LIED AND AVOIDIED TALKING TO ME. HAVE BEEN RUDE IN THE LIMITED EMAIL RESPONCE I DID GET.
SHOCKING BUISNESS PRACTICE. Non of this is defamatory as i have evidence of everything all true have proof of everything
Stop trying to take my review down

January 30, 2025
Unprompted review
Rated 1 out of 5 stars

Took far to long to be dealt with

Took far to long to be dealt with and have still only replied to one half of the issues i have. Still have received after months of asking for a updated rent payments that they have received from me as before Christmas. I was told I had overpaid so I would like to know where I currently stand to keep on top of this. Also the windows that need to be fixed and replaced and the plumber has still not been rebooked.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, an examplar for all developers and letting agents imho. All the personnel have been so professional, and supportive. Second to none, I wholeheartedly recommend them to anyone on a new rental home search

June 28, 2022
Unprompted review
Tomes Homes logo

Reply from Tomes Homes

Thank you so much for sharing with us your experience and feedback, Sarah!

Rated 5 out of 5 stars

Very fast and efficient

Very fast and efficient, always somebody to respond to any issues, have had no problems in 15 months, very friendly.

May 15, 2021
Tomes Homes logo

Reply from Tomes Homes

Thank you so much for the lovely feedback. We are glad we were able to help you!

Rated 5 out of 5 stars

All problems dealt with quickly

All problems dealt with quickly. All staff friendly and approachable

April 7, 2021
Tomes Homes logo

Reply from Tomes Homes

Thank you so much for the feedback. We appreciate you sharing your experience with us :)

Rated 5 out of 5 stars

always helpful

always helpful with any problem i have had,all very nice people to talk to and thay listen to what you have to say.

March 31, 2021
Tomes Homes logo

Reply from Tomes Homes

Thank you so much for the feedback Peter - we are happy to help you always!

Rated 5 out of 5 stars

Great flat

Great flat. They fully refurbished top to bottom
Any issues regarding maintenance are picked up immediately and communicating is great from Rosie and the team
No complaints at all 5 stars

March 31, 2021
Tomes Homes logo

Reply from Tomes Homes

We appreciate your feedback James! Thank you for taking the time to share your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look