Tommy Swiss Reviews 310

Communication was good. Polite, knowledgeable.

My bed is gorgeous! I’m so in love with it. Amazing quality, amazing price, and quick delivery 😍

Good price but you really do get what you pay for. Draws don't align great. Looks a little bit off but i could not beat it for value for money. Anything else that came close to this entertainment unit was at least $250-300 more. Happy overall i guess.

Great product Ann good value but my only annoyance was the fact the driver did not call me before 1st attempted delivery as stated upon purchase forcing me to call tommy Swiss!
Otherwise positive transaction 👍

Excellent item

Fantastic product, great company to deal with. Very happy with our purchase. Xxxx

very poor customer service.
the bed head i ordered seems to have studs, which surprised me, and they are wonky and look cheap.

I hated not being able to arrange a suitable delivery day. While working full time I was happy to stay home from work all day to accept the delivery, but I couldn't arrange this at all. Delivery was a surprise. I had no notice the item was on for delivery until it obviously went back to depot and I received a "delivery attempt" in my letterbox. Trying to re-arrange delivery I then had to pay for the re-delivery. Again, communication was poor. Customer service was rude when I was trying to arrange this and an email to the service team as feedback after receiving had a pretty average attitude about anything changing. Wont ever buy again from them. Not worth the hassle.

Very happy, very comfy mattress!

Bought 2 gas lift beds. Very happy with the purchase. Came with easy to follow instructions for assembly.
It was as described. Gas lift works well. I wondered if it would lift okay with the weight of a spring mattress. There was no problem with that.
Would be happy to buy again if needed

Received the bed fast and was exactly what u showed very hap

Absolutely amazing bed....absolutely amazing customer service and ABSOLUTELY would buy again & recommend....THANK YOU SO MUCH, I love my bed 😀

Wasted a lot of money over the past 25 yrs on big name so called posturpedic, memory mattresses that promised to help my back and give me a good sleep ( blah blah blah) in my honest opinion no good for me.
BUT NOW I HAVE THE BEST.
I decided to take a punt on this Tommy Swiss mattress and I can honestly say I finally got the best. Now not only do I get a comfortable full night's uninterrupted sleep but almost all the pain is gone in my back,neck, shoulders,arms and legs I am amazed and doing things throughout the day that haven't done in years.
When I bought this T.S. mattress I paid less than 10% of the money that I paid for my last mattress and feel like I get over a 1000% better comfort,support and sleep than ever before and I am in a happier state of mind due to the fact I don't walk around in constant pain and tiredness any more. I normally don't write reviews on anything but I really wanted to share my experience with everyone that I can about what I think of this amazing mattress plus also to THANK YOU Tommy Swiss.
I'me a very happy customer along with some of my family who are also sleeping on one of your fantastic mattresses. I can only wish you all the best in your business and tell you how grateful I am that I have ended up sleeping on one of your mattresses. Kindest Regards. JD.

Great mattress. Very comfortable

What you see is what you get -- good quality at a fair price. My wife and I are really happy with the bed we purchased and we had a real sense of achievement putting it together ourselves

We purchased a bed 14 months ago. Both side rails cracked and collapsed. I contacted Tommy Swiss who stated it was out of the 12-month warranty. They advised there were no spare parts for our particular bed. I asked for a refund or credit note as 2 months out of warranty is not good enough. They stated we only give 12-month warranties for the reason. Not putting a lot of faith in their own product, nor my faith.
After 3 months of debate, I noticed they were selling our bed again, I had to ask them if they now had parts in stock. After a further week of no response, they decided to send out spare parts (without informing me). I wasn't home and the delivery company needed approval for re-delivery. I have to wait a further week for customer service to approve the re-delivery.

I will never buy a product from Tommy Swiss every again based on the terrible customer service experience I have had. Overall the whole process has taken 3 months because it would go weeks before I received a response from them.

delivery was fast, easy to put together. Finish on the product a bit patchy, and it squeaks like hell. Great overall for the price. Thanks