tomsgiftemporium.shop Reviews 

Placed an order on 11/11/23, info on website said about 7 days delay due to volume of orders. Sent email to chase, have allowed 2 business days for a response. Nothing. Have they run off with my money? Is there a genuine delay? If there is then a good company would apologise for the delay instead of just ignoring the customer! How long do I leave it until I try to claim my money back?

Update 18hrs later: The reason my 'false name' does not include my name is for privacy & security concerns! So I'm rather disappointed this co has decided to put my first name in it's response. Yes I received a response to my 2ND chasing of the order, very promptly, but my first email last week was ignored so I contacted them via their website. Whilst they state they have been trading for 3 years, this means nothing if you're unable to respond to customer queries in a timely manner. 7-14 days dispatch has passed, which is why I emailed the company on day 14, merely asking if the order is being processed. I'm not an unreasonable person, if the co had contacted me to explain they are even more behind schedule that anticipated then I would at least be aware my order is later expected.
To come on here and 'jump down my throat' in responding to my 2nd complaint is all very well, but really they should have looked for my first contact before replying, and my original order. Then they would realise that when I placed my original comment on here then they were indeed over the '7-14' days dispatch.
So I stand by my original comment, the items were not dispatched in the agreed 7-14 days, and in their email to me today, they have indeed stated they will deal with my order asap, but this has only happened as I left a one star review!
My order has now been dispatched but with missing items. Not a great experience IMO.

Update 00:01 9/12. --- NEW --- I've only just checked back & I find it hilarious the way this company is attempting to justify their dismal CS.

Why do you keep Replying With A Capital Letter At The Start Of Every Word? And No Paragraphs. It's Very Hard To Read Your Response.

So, to clarify... if I'd have seen the dispatch times were 7-14 WORKING days I would never have ordered from you. Which reputable company on this earth thinks that nearly 3 weeks to deliver is acceptable? The week or 2 before I ordered there was a banner on your landing page saying '7 days for dispatch', as it disappeared I assumed the dispatch of items would be in a reasonable timeframe, not extended. I have to accept responsibility for not looking in detail at your T&C, but please don't blame your abysmal attitude to customer service on me! Because that is what you are attempting to do.

You didn't need to check 4 names you've fabricated for effect. I only have one, of which you knew when you called me Tracy. At this point you also knew my order number and email address, so please stop the drama!

To clarify I contacted "Tom's Gift Emporium sales @ tomsgiftemporium . shop" on 24 Nov 2023, 13:16. This was a response to your sales invoice. It's acceptable for a customer to think that you are monitoring this email address. When you find the email, an apology would be greatly appreciated! Note here, that I do use 'extensions on my email', but i'm sure you could sort your email by name and have worked that out?
I then left my initial review on trust pilot & after that I read your other 1 star reviews - I noticed another dissatisfied customer suggested contacting you via your web-form, that is the sequence of events.

To say that you did not expedite my order as a result of my review is rather silly, because if I hadn't complained, I'd have still been waiting.

Moving on to your comments about paying for a faster service - If I had paid for 'next day delivery', only to receive my order after 15 WORKING days then I would have been extremely unhappy. How petty of you to tell me I should have upgraded a postal service. What I didn't know at the time of ordering, is that your standard service is snail mail - meaning the parcel doesn't arrive for a whole week after dispatch. Thats shocking. Dispatched on a Tue, in a flimsy padded envelope (yes I would expect vinyl to not have acrylic discs floating and bashing against in transit, or for the delicate vinyl to be possibly crushed) to arrive the following Tuesday!
My 67p and 56p items that were OOS 17 days after I ordered them - it doesn't matter how much something costs, 17 days to tell me they are OOS is ridiculous! You need to sort out your stock control, as its clearly not very effective.
Hope this clears things up!

A polite note to anyone considering buying from Tom's - if you want your delicate items posted in a jiffy bag, emails not responded to, with a dispatch of 7-14 WORKING days, with a delivery of 7 days & a company with poor CS who accuse you of lying and then try to belittle you - then this company is for you.

Very happy with my purchase and speed of delivery. Will definitely be ordering again from you guys.

Absolute disgrace i dont understand why the range continue to dp buisness with this company. i orderd over a week ago and as of friday it was showing as still not collected by evri. the tracking number doesnt even exist and the range just dont want to help at all. It was due to be delivered yesterday and nothing!!

you cant even contact the company by phone as it does not connect. DISGRACE!!

I ordered 20 lots of Vinal through the…
Range for a circuit machine and it’s been over a week and a half nearly and I still haven’t received my goods why advertise with the Range of you cannot cope with the orders . I was then given a tracking number that doesn’t exist and am still giving out to The Range who are not much help either they keep telling me they cannot get in touch with the company that being Toms Gift Emporium if you should be able to get this sorted which i very much doubt my order number is W16443972 but what i have had is a response from you on trust pilot telling me your not responsible and that i have the wrong company but as you can see in black and white thats not the case as Dhl has named you . Below is a copy of the response you sent me so are you denying it now ? i look forward to your response .

Hi JOANNA, Thanks For Your Recent 1 Star Review. Our Team Are Very Confused By This Review As You Have Provided An Order Number, Which Is Not The Correct Format For Toms Gift Emporium, Non Of Our Order Numbers Begin With "W". Your Review Also Mentions You Have Ordered Products From The Range, Which Therefore Would Also Suggest You Have No Contract With Ourselves Or Any Order Placed Through Ourselves. If You Are Facing Issues With The Range We Would Suggest Contact There Customer Service, As You Have Left A Review For Toms Gift Emporium Web-Shop. We Hope This Review Can Be Amended As This Seems To Be Left By Mistake - Thanks 😊

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How Was Your Overall Experience? i first was given this tracking number and now a different one item was supposed to be delivered today being the 25th Sept from DHL and this is what DHL are saying now so are you Toms Gift Emporium ? as i have been waiting for this order through The range since the 8th Sept 2023 i have asked several times for a refund and i have had no apology or combensation in regards to this order

We're sorry but we do not appear to have received your consignment from the sender.
Sender’s reference: Toms Gift Emporium
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Your parcel 60120154277076 has been collected: 22/09/2023

Great Service, Ordered few days ago and received quickly with tracking. Found products work very well with my cricut so overall happy with the purchase, hope to be back soon

Easy Peasy. Ordered. Received. Thank you.

I had an item missing from my parcel and I have tried to contact via email and raising a ticket on their website but still no contact

After ordering via The Range and not having a pleasant experience with them, I contacted TGE directly who went the extra mile to get my order out to me asap

The customer service team were incredibly helpful and understanding of my situation and I can’t thank them enough for the help

Highly recommend Tom’s Gift Emporium and will be using them again, (just directly this time)

Very accommodating to add two orders together. Quick response too.

Order never received, sent emails and had no response

Tom is very helpful. Great product at amazing prices.

Great prices. Free shipping.

Absolutely fantastic service fast delivery x n the quality of the vinyl was brilliant x

I was blown away by the value in the scrap box. I was expecting much smaller scraps but to get part rolls was a big bonus. They will come in so handy with my crafting.

Great quality vinyl. I ordered through the range, had an issue so contacted TGE and the customer service was fantastic. Will order direct in future 👍🏻

This is my second time ordering from Toms Gift Emporium and I’d absolutely not hesitate in ordering again. Ive experienced delays in shipping due to things outside of Toms hands, but the staff have been nothing but amazing when assisting and expediting replacements. Would recommend the products to everyone (I’ve ordered the vinyl, stencil, scrap box, holographic and acrylic items - all of which are fabulous) but do allow a bit of time for shipping.

Ordered and paid on 20th January still not arrived on 2nd February.
Emailed them then received one back saying posted but still not arrived.
If youre in a rush avoid