Tonic Vault Ltd Reviews 1,218

I was very impressed with the quality of the product, will definitely be buying in the future, I just wish that the company shipped from uk :’( But nevertheless it is far better quality product than a good 90% of cbd venders. Super impressed

Awful company my order has been in customs in Birmingham and is now back on a boat from Switzerland
Load of rubbish from day one this is a fake company don't order from here you won't get a thing just messed around ripped off 0 stars

Stuff now at Langley even though I have been told they have had to move to Switzerland phoney company minus 1 star
Will be back to review again soon

5 days at Langley now
Soon back on a ship I expect
Minus 2 stars

Update minus 3 stars
I have been sent a fake letter from border control(TONIC VAULT) saying I must stop ordering cannabis from abroad even though its tonic vault ordering the stuff logic says they would get the letter not me but I guess scammers are not that logical
Anyway it's been reported to the real police and they are looking into it hope you get your jollies from scamming a whole sixty pounds

WARNING!!!WARNING!!!WARNING!!!
SCAMMERS CONNERS DONT BUY FROM HERE

New update after calling out there fake letter from customs border control they have refunded me,without me asking if anything they should be compensating me for a month of fakeness and lies
They should be reported to the police (they are shh.)
Minus 4 stars for the cheek and minus 5 for the insulting message after they unscammed me so all in all minus 10 stars

Awful company if it's real
Busted scammer if it's not
If you want me to remove my review I will take 100 pounds a star please 🙏

NOW THEY HAVE SENT ME AN INSULTING MESSAGE AFTER TRYING TO PAP ME OFF

They said learn to write properly , I have dyslexia and find it difficult to write , the fact that they sent a pm saying that is uncalled for and unprofessional , All because I would not go away , Watch this space for updates on future insults and bad customer service

Ive used these guys for a long time. Things got a bit shakey with the old owners but new people have taken over and it seems they really care and are putting right the wrongs, even to their own detriment. Good luck guys. Make Tonic Vault great again 😎

The cali ice cream cake bang on best product from TV so far and I've had quite a few 5 out of 5 stars from me

Order NOT received AGAIN!! For the 2nd consecutive month. NO refund offered- or given. Out of pocket. No way to TALK to anyone other than by email 😕... absolutely appalling service.

Since the shipping has started to come from Switzerland it has gone downhill. I placed an order on Sunday 24th March and now its the 8th of april. I'm not happy with the service I receive. Its royal mails fault totally useless

Super slow delivery plus not even in the uk order has come from Switzerland good chance uk customs could seize it there are loads of other sites within the uk with super fast delivery

Do not order! My order did not show up as been taken by boarder control as the product is not legal in the uk, I received a letter from my local police saying if happens again will bring a warrant to my address is completely stupid as I bought legal cbd!

Everything is taking to long to get to the customer by post. Once upon a time deliveries were getting to me the next day or the day after. Now I am waiting over a week for deliveries. The prices have gone up way to much. Bundles are not available most of the time and the discounts have disappeared. This is what happens when conglomerates buy small independent companies. SHI International has ruined Tonic Vault. I might as well go to the dealers of THC. At least I get deliveries that day.

Ok, so i left a bad review last week due to tracking issues with royal mail stating my order was delivered last year!!!. Well today my order arrived and the journey states clearly on the tracking update that tonic vault did their job as promised in a speedy manner. Got everything as expected (although a few days late due to royal mail) and even a free zoot. Thanks and i WILL be shopping with u again. 100%

What a s#'t service no post delivery,
totaly wrong tracking info from last September crap communication takes days for a response.what a load of bull s#'t of a company.
It's become a totally unreliable place to waste your time and money..when ordering it states order before 1pm for same day dispatch.
That a total lie.these messers just rip you off. if only I could walk into there shop!!!!.
I also belive this company isn't in the uk anymore ...
Stay away if you don't want a headache.
I'm also looking into reporting this company to trading standards.as s#'t like this wants shutting down.
Onto the bank next to recover my money
Tonic vault is a s#'t place to shop ...

My first order didn't show, so I emailed them and they promptly re-shipped my order. It arrived within the quoted time frame. Very nice bud, nice packaging and excellent customer service. Will definitely use them again.

Very good great stuff

Brilliant product will be definitely buying again

Ordered Biscotti. Turned up so old and dry it hurt my chest so I had throw it. You could tell it was stale. Also sent an email regarding the order. No response. After reading other reviews I emailed on Friday as it's concerning that they haven't updated site to say they aren't based in Liverpool. Also after a bit of research it turns out Tonic Vaults companies house page shows it was shutdown a couple of years ago and isn't allowed to operate with the same name doing the same thing. VAT and phone number have suddenly vanished from the site. There's no address to where your products are coming from in Switzerland. I've found somewhere else UK based. They have plenty on there. Stay clear this place is a joke

Never received my order and tracking states it's in Switzerland. Nowhere on their site does it say products are coming from Switzerland. I have messaged them a few times and all you get Is the same message.
They used to be very good, but from the look of the latest reviews they have gone down hill rapidly

l made my 1st order 07/04/2024
They sent a FAKE tracking number from last summer 2023! Which shows as delivered to a different address.
l cannot log into my tonic vault account anymore either!
Apparently they have issued a full refund....l'll believe that when l see it
AVOID AT ALL COSTS!!! LEARN FROM MY MISTAKE, THEY CANNOT BE TRUSTED AS A LEGITIMENT BUSINESS

Still haven’t arrived and it’s been nearly a week and I got next day delivery

Delivered to the wrong address. Didn't respond to my emails haven't received a refund do not order from this website. £50 gone