Tonic Vault Ltd Reviews 1,218

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them effective and enjoyable, often highlighting their ability to help with various health issues. Many also commend the excellent service and friendly staff, noting the smooth process and helpfulness. Reviewers frequently mention fast delivery, with some even receiving their orders the next day, and appreciate the discreet packaging. However, some people experienced issues with their orders, including incorrect or incomplete items, and delays in dispatch and delivery. A few customers also reported dissatisfaction with product quality, noting issues like dampness, poor appearance, or lack of expected effects, and some mentioned difficulties with email responses from the company.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality, effectiveness, and... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant issues such as... See more

Service

People report positive experiences with service, often highlighting great communication and hospitality from... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and swift delivery... See more

Quality

Customers consistently note positive experiences with quality, with many praising the high quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!

Rated 4 out of 5 stars

Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.

Rated 4 out of 5 stars

My order didn’t come I emailed and a member of there staff fixed it tho it did take a little while

Company replied

Rated 5 out of 5 stars

Outstanding in a field full of Hemp!! I've been ordering off Tonic Vault for a good couple of years. Always but always great products, great customer service and most of all outstanding prices.


Company details

  1. Health and Beauty Shop
  2. Cannabis store
  3. Health Food Store
  4. Herb Shop
  5. Vitamin and Supplements Store
  6. Wellness Center

Written by the company

With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely incredible!

I ordered the cbd flower from tonic vault, and have just placed my second order with them.
Absolutely the best cbd produce I have ever tried, the quality is stunning and such great value for money. I am just so grateful that I had been recommended to try them out as I’ve tried so many cbd products and nothing comes close to what Tonic Vault has to offer.

Thankyou so much TV! I will be a returning customer for the foreseeable!

May 30, 2024
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi Derrion,

Thank you so much for your orders with Tonic Vault. We love to hear that you are enjoying our products. We hope to be able to fulfil another order of yours soon.

Lea
Customer services
Tonic Vault.

Rated 1 out of 5 stars

Still waiting on my order from 29th…

Still waiting on my order from 29th May,from 30th emails saying order at sorting centre .today 6th June email price gone up and now saying getting ready to dispatch to sorting centre !!!

May 30, 2024
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi Deborah,

We apologise for any inconvenience caused with your order. We are working with deliver company Evri to try to ensure all customers recieve their orders in a speedy time. However, we are aware that this isn't always the case.

To apologise for the mishap please expect a free gift on your next order with us.

We hope to fulfil another order for you again very soon.

Lea
Customer services
Tonic Vault.

Rated 5 out of 5 stars

Awesome products...

Awesome products.... Brilliant delivery and just 🔥🔥🔥....
My go to everytime now wouldn't be beaten
Keep it up guys

May 29, 2024
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi Matthew,

Thank you so much for the positive review. We are doing out best to try and stick to quick delivery times and the highest grade of products. Keep your eyes peeled for our summer deals starting in July. All orders recieve free gifts!

Lea
Customer services
Tonic Vault!

Rated 5 out of 5 stars

My go-to

Great prices, great products and great service!

May 27, 2024
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi Emile.

Thank you for the positive feedback. We love to hear your thoughts as our customers are key to our success. We hope to fulfil another order for you soon. ;)

Lea
Customer services
Tonic Vault

Rated 5 out of 5 stars

recomend the gelonade

recomend the gelonade, tolk a wile to arive but when it did it was worth the wait

May 8, 2024
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi Phillipa,
From May 2024 we are back to shipping UK to UK with delivery company Evri. We hope to have parcels with our customers within 2 working days at the maximum, although we know there can be delays out of our control.

We are glad you like the gelonade, try the ice cream cake or the OG runtz next time. Another popular choice you may like ;)

Lea
Customer services
Tonic Vault!

Rated 5 out of 5 stars

Great company

Purchasing is easy, so much choice too.. there was a slight delay but they gave me a complimentary gift to apologise which I’m thankful for. They really do care about their customer base. So I Thankyou tonic vault..

May 13, 2024
Rated 5 out of 5 stars

Still didn't get my order.

Have got a replacement order.Happy with sorting issue by TV.

April 26, 2024
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi Pawel,

We apologise for the issue with your order. We can see your order was delivered by Evri. However, we also appreciate the time it took to recieve your products. This was due to us making the necessary changes to our warehouse in the UK. From May 2024 all UK orders will be sent from our UK distributors. Since then, most customers recieve their orders within 2 to 3 working days.

We hope to be able to fulfil another order for you soon. We would like to provide you with a free gift should you like to return to us.

Lea
Customer services
Tonic Vault.

Rated 1 out of 5 stars

I have not yet got anything but wen I…

I have not yet got anything but wen I do get the CBD it is good stuff

May 3, 2024
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi Kieron,

We have looked into your order and we can see there was an unusual delay with our deliver company Evri.

Although this was out of our hands, we want you to be happy when ordering with us. So, upon your next order you will recieve a free gift.

Lea
Customer services
Tonic Vault.

Rated 1 out of 5 stars

DONT BOTHER BLAG COMPANY

DONT BOTHER BLAG COMPANY
NO PHONE NUMBER TO CONTACT NO 1 MESSAGE BACK MY SHOP GOT BUSTED
Nothing turned up only a fleet of police busted my shop for drugs trafficking and my house the inconvenience was unbelievable contacted tonic vault not interested in any way shape or form
DON'T BOTHER

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Had a slight delay

Had a slight delay, however A+ customer service, sufficiently sorted out my problem and arrived soon after.
Happy customer :)))
Will return, my favourite cbd vender 🔝🎶

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable company

Good customer service sends my order out on time & ALSO I got extras with my order like king sizes rizlas a couple of other items with it as well witch I wasn't expecting.i though that was a bonus 😀

April 26, 2024
Rated 1 out of 5 stars

Order siezed by border control

Order siezed by border control.
I have had a visit from the police to my house today because of this. Ordered weeks ago and never received anything. I got hold of them and they said they would re send it. Not knowing that the first package had been picked up by border control. I then received the letter from border patrol saying I have tried to import cannabis. I have now had a second letter because they tried to resend it. The police called round and handed me a letter telling me it’s a warning to not try to import anything else. I ordered a legal product and can’t believe tonic vault are letting this happen.
Do not order anything if you don’t want to be contacted by border patrol or the police.

April 22, 2024
Unprompted review
Rated 1 out of 5 stars

Border Force seizure Control letter…

I’m so stressed at receiving a letter from Border Control Switzerland seized controlled drugs namely the cbd I’d purchased from tonic vault who haven’t had the decency to reply to my emails regarding this. It’s been a real nightmare receiving a letter from Customs,I’ve wasted all day trying to solve this letter through gov.uk, calling solicitors for advice all an unnecessary worry.
I’d been a good customer for a few years, never again after this.
I have health problems & this is the last thing I needed.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Good CBD weed for the money 👏👌

Used tonic a few times but hadn't used it for a few years it's got better good quality CBD weed for my son trying to keep him away from the strong THC stuff and this kids him for now as the bud looks very similar and the CBD affect does the trick and tbh it's 10 euro a gram in Spain in my club so buying off tonic makes sense financially.

April 14, 2024
Unprompted review
Rated 1 out of 5 stars

Unfortunately seems I

Unfortunately seems I, like many others, have been caught out by the item being sent in from Switzerland when it is meant to be a UK company.
Not good to wake up to a letter from Border Force and the police, when you thought you were ordering a legal item from a UK company.

April 20, 2024
Unprompted review
Rated 1 out of 5 stars

Oh my goodness

Oh my goodness. No arrival of package. Delayed then rude responses. Turns out these guys are illegally importing from Switzerland. The package was missing because it was seized by border control. Swift refund received though, at least that goes in their favour. Website still up and claims to trade from Liverpool, UK.

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

tonic vault website says Liverpool UK…

tonic vault website says Liverpool UK based, I live 2 miles from liverpool and expected delivery in at most 2 days, upon despatch of my order la poste sent me tracking, for those yet to experience la poste, they are the most terrible thing in postal service in maybe the world from my previous experiences, la poste are so bad I now only purchase cbd from the UK, however due to tonic vault saying Liverpool based I thought UK postal service, but am now having to wait a month or more as they are actually France based and use la poste, I will never order from them again due to what I detail above....as I value my time and the service provided by my cbd supplier, both fail with this one, 7 days and my package is yet to leave France.....pathetic!

April 9, 2024

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