Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!
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Review summary
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Reviews shaping this summary
Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.
My order didn’t come I emailed and a member of there staff fixed it tho it did take a little while
Company replied
Outstanding in a field full of Hemp!! I've been ordering off Tonic Vault for a good couple of years. Always but always great products, great customer service and most of all outstanding prices.
Company details
- Health and Beauty Shop
- Cannabis store
- Health Food Store
- Herb Shop
- Vitamin and Supplements Store
- Wellness Center
Written by the company
With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.
Contact info
United Kingdom
- enquiries@tonicvault.co.uk
- tonicvault.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If they have these discounts all the…
If they have these discounts all the time I’ll be extremely happy. Amazing flower and cool moonrock things. Also free joint with my order
August 3, 2024
Unprompted review
Delivered the next working day
Delivered the next working day. Very satisfied with the quality much better than other online retailers, was my first order but I'll be ordering again. Free pack of papers and free sample included. I highly recommend this company.
July 23, 2024
Unprompted review
What a find!
What a find. Top grade quality on all the flowers. Delivery was fast. Prices way better than other established competitors in the UK. I’m going to be trying more 100%.
July 13, 2024
Unprompted review
Great service fast delivery
Great service fast delivery a day ahead of expected and the buds were nice n tasty and a added bonus on the spin wheel wich i got 40% off for the month
July 8, 2024
Unprompted review
Products was perfect after test lot of…
Products was perfect after test lot of different website I think this one it s premium one !!!
Thanks for everything
July 9, 2024
Unprompted review
Reply from Tonic Vault Ltd
Thank you Julien,
We love to hear feedback, it helps us understand what our customers like. We hope to fulfil another order for you soon.
Lea
Customer services
Tonic Vault!
Quality service and great delivery times
July 8, 2024
Unprompted review
Reply from Tonic Vault Ltd
Hi Mikey,
Thank you for your review of Tonic Vault. Check the summer offers out 😉 we think you might like them.
Lea
Customer services
Tonic Vault!
Reply from Tonic Vault Ltd
Hi Jake,
We are happy to have such loyal customers like you! We aim to provide a high level of products and service. So we are glad you are happy.
Lea
Customer services
Tonic Vault!
Reply from Tonic Vault Ltd
Hi Sam,
We have taken a look at your order and can see you ordered Friday afternoon and recieved your package today 3rd July? Can you confirm you now have your order?
We have been trying to ensure delivery with the right company. As you ordered on a Friday afternoon the order was sent out the same day and collected by Evri on the Monday morning. We have taken your feedback on board and are currently speaking to Evri regarding faster delivery times.
Lea
Customer services
Tonic Vault!
Reply from Tonic Vault Ltd
Hi Connor,
Thank you for the positive review. Check the current summer offers having 25% off sitewide.
Lea
Customer services
Tonic Vault!
Good Value on discounts, delivery time not so good
Good Value on discounts
Quite a pricey delivery cost considering it arrived later than 3 working days after ordering which was stated as the max time
June 28, 2024
Reply from Tonic Vault Ltd
Hi Prof,
We have looked into your order and can see you ordered on Friday and recieved your order the following Wednesday which is three working days after your order was made.
However, having said this we would also like faster delivery and are discussing the best course of action moving forward. Thank you for your feedback. we take it on board and are working hard to make delivery times better.
Lea
Customer services
Tonic vault!
Great service with no problems and fast…
Great service with no problems and fast delivery 👏 thank you
June 26, 2024
Unprompted review
Reply from Tonic Vault Ltd
Hi Sabrina,
Thank you so much for your review. We love to hear that you are happy with the service.
We have a new summer promotion this coming month so we hope to fulfil another order for you very soon!
Thanks again.
Lea
Customer services
Tonic Vault!
Top quality service and product .
June 26, 2024
Unprompted review
Reply from Tonic Vault Ltd
Hi Hector,
Thank you for your review. We love to hear that you are enjoying the products and service. We have a summer promotion starting July and we hope to fulfil another order for you soon.
Thanks for being a loyal customer.
Lea
Customer services
Tonic vault!
Great service and fast delivery.
Great service and fast delivery.. ideal for all your cbd needs. Thank you will use again
June 24, 2024
Unprompted review
Reply from Tonic Vault Ltd
Hi Marie,
Thank you for the review. We love to hear customers feedback 😀
We currently have a summer promotion starting July and hope to fulfil an order for you soon.
Lea
Customer services
Tonic Vault!
Amazing have been using this company for a…
I have been using this company for a long time, I cannot fault their products & customer service .. very happy customer enjoying lots of pain free days
June 21, 2024
Unprompted review
Reply from Tonic Vault Ltd
Hi Natalie Laurie,
We love to hear from a loyal customer. We aim to provide high quality products that aid in supporting pain relief. It is our purpose to help customers in their own health journey. We hope to be able to continue to help. Watch out for the summer deals starting soon.
Lea
Customer services
Tonic Vault!
DON'T WASTE YOUR TIME WITH THEM!
i dont think this is a legit company.. says next day shipping and took a week to get.. no replies from support.. lies about where they're shipping from..
if i could give this 0 stars i would... im contacting their payment service for a refund
(after them replying to this on trustpilot)> i have been trying to contact them for 14 days and they havent replied.. but they can reply to this? yeah this site is sketchy.. says they operate out of the uk? so how is it going to be next day delivery? its all lies.. it took ages to get here.
June 6, 2024
Unprompted review
Reply from Tonic Vault Ltd
Hi dj,
We are sorry to hear you've had a bad experience. We can clarify that since May 2024 we are back to operating out of the UK. Our parcels are sent using Evri, a high majority of which are delivered within 2 working days, depending on the time of order.
Could you please send your order number and I can look into this more for you. Otherwise we will happily arrange a no questions asked refund once the item is sent back.
Lea
Customer services
Tonic Vault.
Reply from Tonic Vault Ltd
Thank you for your review Thea.
From May 2024 we are back to operating on an UK to UK service. We hope to fulfil another order for you soon.
Lea
Customer services
Tonic Vault.
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