Tonic Vault Ltd Reviews 1,218

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them effective and enjoyable, often highlighting their ability to help with various health issues. Many also commend the excellent service and friendly staff, noting the smooth process and helpfulness. Reviewers frequently mention fast delivery, with some even receiving their orders the next day, and appreciate the discreet packaging. However, some people experienced issues with their orders, including incorrect or incomplete items, and delays in dispatch and delivery. A few customers also reported dissatisfaction with product quality, noting issues like dampness, poor appearance, or lack of expected effects, and some mentioned difficulties with email responses from the company.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality, effectiveness, and... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant issues such as... See more

Service

People report positive experiences with service, often highlighting great communication and hospitality from... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and swift delivery... See more

Quality

Customers consistently note positive experiences with quality, with many praising the high quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!

Rated 4 out of 5 stars

Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.

Rated 4 out of 5 stars

My order didn’t come I emailed and a member of there staff fixed it tho it did take a little while

Company replied

Rated 5 out of 5 stars

Outstanding in a field full of Hemp!! I've been ordering off Tonic Vault for a good couple of years. Always but always great products, great customer service and most of all outstanding prices.


Company details

  1. Health and Beauty Shop
  2. Cannabis store
  3. Health Food Store
  4. Herb Shop
  5. Vitamin and Supplements Store
  6. Wellness Center

Written by the company

With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality and price

I've been buying from this site for almost a year now and I'm really pleased with the product. Excellent quality and there are regular deals saving quite a lot of money, I got 50% off my last order. The delivery was screwed up but that was the fault of the courier (Evri). I'll definitely be back for more.

September 30, 2024
Rated 1 out of 5 stars

Amnesia haze I baught didn't taste…

Amnesia haze I baught didn't taste nothing like it the wedding cake tasted like soil tried

September 18, 2024
Unprompted review
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 5 out of 5 stars

First time placing an order with Tonic…

First time placing an order with Tonic Vault, at first due to reading some of the poor reviews I was a little apprehensive.
My order arrived in 3 days and the only slight issue was to do with the tracking number, I contacted the customer service and they very quickly addressed this matter.
The product was perfect, A+ on the trimming and with no added shake, and as a bonus, I received extra weight and a free pack of rolling papers!
The product was Biscotti, cured perfectly and combined with reward points and a discount code, it ended up being one of the cheapest and best quality product I have ordered!
I will be using again and I highly recommend their service and products.

September 13, 2024
Unprompted review
Rated 3 out of 5 stars

Thought I would try this company again…

Thought I would try this company again after a long time not buying off here. Turns out they are still awful In not replying to emails, states on the website if ordered before 2pm will be despatched same day..well that has not happened, really frustrating that I am getting no response!
Sort it out

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

The flower from here is always always…

The flower from here is always always spot on ! I’ve tried a few, my favourite is gorilla glue but the og star dawg was a really nice flower to. I made the mistake of going for the biscotti, it just wasn’t nice at all to be honest but that’s just my preference. The jungle cake and moon rocks are quality too. Out of numerous orders I’ve only disliked one strain so not holding against the company. Delivery is fast and well packaged. 5* company !!

August 27, 2024
Rated 5 out of 5 stars

Tonic volt greatly appreciated

The tonic volt sent all the items on time in good packaging the cbd I have tried has been a great help I also received a gift which was brilliant and I'll have to try again I was emailed and updated with tracking detail when the package was at the next stage brilliant service brilliant products really happy I found tonic vault

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Made a second order for 2 packs of…

Made a second order for 2 packs of flower , came quickly but only had 1 pack inside.
Emailed them a total of 4 times .
Says on there website emails usually answered within 1hour ! Took a while in my case.
At last all sorted. They sent the remainder out + a couple of freebies .
Thanks

August 7, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look