Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!
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Review summary
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Reviews shaping this summary
Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.
My order didn’t come I emailed and a member of there staff fixed it tho it did take a little while
Company replied
Outstanding in a field full of Hemp!! I've been ordering off Tonic Vault for a good couple of years. Always but always great products, great customer service and most of all outstanding prices.
Company details
- Health and Beauty Shop
- Cannabis store
- Health Food Store
- Herb Shop
- Vitamin and Supplements Store
- Wellness Center
Written by the company
With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.
Contact info
United Kingdom
- enquiries@tonicvault.co.uk
- tonicvault.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All I can say is wow
All I can say is wow
I am well impressed with what I’ve bought I will no longer be buying stuff that blows my head off I will just be buyin from tonic vault
New found member of tonic vault
Best regards
Marc Middleton
January 6, 2025
Spot on product as always
Spot on product as always, best place for cbd, slight delay with Xmas but as to be expected, thanks tonic vault
January 9, 2025
Unprompted review
Reply from Tonic Vault Ltd
Dear Michael,
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with our products and continue to choose us as your go-to place for CBD.
We appreciate your understanding regarding the slight delay over Christmas and are glad we could meet your expectations despite the busy period. Thank you for your support, and we look forward to serving you again soon!
Kind regards,
Tonic Vault Customer Support Team
Was delayed but still came :)
They shut over Christmas so order was delayed but came today so very happy. I’ve always ordered from Tonic Vault and have never let me down.
January 6, 2025
Unprompted review
Reply from Tonic Vault Ltd
Dear Anon,
Thank you for your understanding and kind words! We’re so pleased to hear that your order arrived and that you’re happy with it. While our holiday closure may have caused a slight delay, we truly appreciate your patience and continued loyalty.
It’s wonderful to know that we’ve consistently met your expectations over the years. Your trust means the world to us, and we look forward to serving you again in the future.
Kind regards,
Tonic Vault Customer Support Team
Hi I ordered on the 30-12-2024 and I…
Hi I ordered on the 30-12-2024 and I have not yet received my order but have received an email today asking how was my order? I’m just wondering if you are assuming I would have received it by now? Can you please look into this for me either send me my order again or refund me please as £70 is a lot to just leave a forget about! Thank you.
January 5, 2025
Unprompted review
Reply from Tonic Vault Ltd
Dear Jenn,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay with your order and for any confusion caused by the automated email. Your experience is important to us, and we completely understand your concerns.
Please rest assured that we are investigating the status of your order and will work to resolve this as quickly as possible. Could you kindly provide your order number via direct message pver on our instagram (tonicvaultuk) so we can prioritize your request? If your order has not yet been dispatched, we will arrange for a replacement or a refund right away.
Thank you for your patience and understanding, and we’re committed to making this right for you.
Kind regards,
Tonic Vault Customer Support Team
Great value 👏 all good
Great value 👏
But add long white for goods
Because of Christmas 🎄
Thank you for your help 🙏
All the best happy days
Chris
December 27, 2024
Reply from Tonic Vault Ltd
Dear Christopher,
Thank you for your kind feedback! We’re delighted to hear you found great value in our products and appreciate your understanding about the slight delay during the holiday season.
It’s always our pleasure to assist, and we’re thrilled to know you’re satisfied with your experience. Wishing you all the best and many more happy days ahead!
Kind regards,
Tonic Vault Customer Support Team
Delayed Order (Worth the wait!)
Made an order from these guys on the 27th, paid delivery and heard nothing back - emailed them multiple times on enquiries..tonicvault.co.uk and the emails bounced back.
*** Update #1 - had the order confirmation sent through with a tracking number for DPD.
The email used by them has changed, this is their latest email address - info..tonicvault.co.uk
***Update #2: Package arrived today 8th (Worth the wait)…!
December 27, 2024
Unprompted review
Reply from Tonic Vault Ltd
Dear James,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay and the communication issue. We completely understand how this situation may have been frustrating for you.
We’re glad to hear that your order confirmation and tracking details have now been received. Regarding the email issue, we appreciate you highlighting the outdated address, and we’ll ensure this is updated to prevent further confusion for our customers.
Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a smoother experience in the future.
Kind regards,
Tonic Vault Customer Support Team
Hasn’t turned up yet and no reply’s…
Hasn’t turned up yet and no reply’s from company will update my star rating once I get atleast an answer or update ordered the 30th it’s the 3rd today nothing yet
Just ha dpd update with tracking number will update my star rating when it comes
December 30, 2024
Unprompted review
Reply from Tonic Vault Ltd
Dear Louis,
Thank you for your feedback, and we sincerely apologize for the delay in receiving your order and our communication. We understand how frustrating this must have been and truly appreciate your patience.
It’s great to hear that you’ve now received a DPD tracking update. If you have any further questions or concerns, please feel free to reach out to us directly via Instagram at @tonicvaultuk, and we’ll be happy to assist you promptly.
Thank you for your understanding, and we hope to restore your confidence in us.
Kind regards,
Tonic Vault Customer Support Team
I have not received my order...I paid…
I have not received my order...I paid for next day delivery...tried contacting tonic vault with no luck...am waiting until the 3rd January and if I've not received anything I will call my bank and start a fraud claim... disappeared to say the least
December 27, 2024
Reply from Tonic Vault Ltd
Dear Tom,
Thank you for bringing this to our attention. We deeply apologize for the delay and any frustration this has caused. We understand how disappointing it is to not receive an order on time, especially when next-day delivery is expected.
Our team is currently experiencing a high volume of inquiries, but we are working diligently to respond to everyone as quickly as possible. To help us resolve this issue for you, could you please provide your order number by direct message over on our instagram (tonicvaultuk) so we can investigate and ensure your order is prioritized?
We assure you this is not typical of our service, and we are committed to making this right. Please bear with us while we sort this out.
Kind regards,
Tonic Vault Customer Support Team
First time ordering from here
First time ordering from here, lemon skunk and special sauce, happy with purchase, packaging well sealed also enjoying the bud 😃
December 17, 2024
Unprompted review
Reply from Tonic Vault Ltd
Dear Joanna,
Thank you for your wonderful feedback and for choosing Tonic Vault for your first order! We’re delighted to hear that you’re happy with your purchase and enjoying the Lemon Skunk and Special Sauce. Ensuring secure packaging and high-quality products is always our priority, so it’s great to know we’ve met your expectations.
We look forward to serving you again soon! If you ever have any questions or need assistance, feel free to reach out to us.
Kind regards,
Tonic Vault Customer Support Team
Reply from Tonic Vault Ltd
Dear Mateusz,
Thank you for your kind review! We’re so pleased to hear that you found our service perfect. Providing a seamless experience for our customers is what we strive for every day.
We truly appreciate your support and look forward to serving you again. If there’s anything we can do for you in the future, please don’t hesitate to reach out.
Kind regards,
Tonic Vault Customer Support Team
Haven't got a bad thing to say about…
Haven't got a bad thing to say about T.V got it on time and the buds were 1st class will keep buying from tonic vault
November 28, 2024
Reply from Tonic Vault Ltd
Dear Alan,
Thank you for your kind words and glowing review! We’re thrilled to hear that your order arrived on time and that you were impressed with the quality of our products. Providing first-class service and premium products is always our goal, and it’s great to know we’ve met your expectations.
We truly appreciate your loyalty and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out.
Kind regards,
Tonic Vault Customer Support Team
Shipment was returned to sender for no reason
Shipment was returned to sender without any attempts at delivery. Immediately contacted tonic vault and received an automatic reply saying to expect a reply within 1 hour (as it was during working hours) Monday-Saturday, but not had any reply yet still. It's a shame as tonic vault have been good in the past
November 26, 2024
Reply from Tonic Vault Ltd
Dear Katie,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. It’s disappointing to hear about your experience, as providing reliable service is our top priority.
We understand how frustrating it can be when a shipment is returned unexpectedly. Please be assured that we are investigating this matter with our courier partner to understand what went wrong. Additionally, we are reviewing your case to ensure we resolve it as quickly as possible.
If you haven’t already, could you kindly share your order number with us over on our instagram page (tonicvaultuk) so we can prioritize your query? We’re committed to making this right and ensuring you receive the service you deserve.
Thank you for your past support, and we hope to regain your trust.
Kind regards,
Tonic Vault Customer Support Team
Couldn’t get passed the check out
Couldn’t get passed the check out , after reading the reviews I’m relieved I couldn’t tbh
November 22, 2024
Unprompted review
Reply from Tonic Vault Ltd
Dear KidsMa,
Thank you for your feedback, and we’re sorry to hear about the issues you experienced at checkout. We understand how frustrating it can be and appreciate you bringing this to our attention.
Our team is actively working to ensure a seamless shopping experience for all our customers. If you’re open to giving us another chance, we’d be happy to assist you directly in resolving any issues you encountered. Please feel free to reach out to us over on our instagram (tonicvaultuk), and we’ll do our best to help.
We hope to have the opportunity to change your impression in the future.
Kind regards,
Tonic Vault Customer Support Team
For me the top company been going here…
For me the top company been going here for many years me and my family and friends have fantastic prices top quality and their customer service is 2nd to then any problems sort it out immediately don’t get ignored by the customer service would recommend to all
November 12, 2024
Unprompted review
Pleasantly surprised at the quality of…
Pleasantly surprised at the quality of the assorted hashish I purchased. Well packaged and quick delivery. Will order again.
November 6, 2024
Unprompted review
It as got a lot better with the deliverys
It as got a lot better with the delivrrys with no problems asthenia last time there was a big that my order went a stray in the company that delivers are orders but at the moment it's been ok for now??
November 9, 2024
1 star not due to tonic vault
1 star not due to tonic vault, due to Evri delivery. my order still hasn’t arrived. evri say they tried to deliver on the 31st but ‘couldn’t because i wasn’t at home’. this is completely untrue as i was working from home all day & did not go out. absolutely no attempt was made to deliver. i’m still waiting for my order.
October 29, 2024
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Inconsistent at best!
I’m giving more than 1 star as I have had some nice flower from Tonic Vault and shipping is generally very fast and safe.
Unfortunately it’s clear that they have issues with consistent quality of certain strains.
Be very careful buying products they have on offer. It’s generally because they low quality or there’s something wrong with them. I’ve had 3 different batches of Bruce banner. 1st and 2nd were good, the last one (surprisingly was on a great offer) was unrecognisable to the first 2. Just not great, it’s marketed as premium indoor was no where near a good greenhouse flower.
I also bought some tropical haze (premium indoor) that was a bag full of small scraggy buds and loads of twig, not even a good example of popcorn bud.
The purple haze looks and tastes great but gave me a really bad chest, questionable if it is as organic and pesticide free as they claim.
I complained and have been offered a discount code equal to that of their normal monthly offers (40%) I was told that it will stack with any current offer already applied to my cart. This of course did not work and now I have zero communication back from them.
In short, the products are ok but if you want quality and consistency you are best to shop elsewhere.
These guys try to make you think you are getting good value for top draw flower but it’s all a bit of a sham. Shame, now I generally buy from Hemphash or direct from small farms in the US.
October 22, 2024
Unprompted review
Just poor
The flower is average but the customer service is non existent and delivery is absolutely sh!t. They don’t despatch orders in same day and courier(Evri) is sh!t, long and careless.
October 15, 2024
Unprompted review
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
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