Tonic Vault Ltd Reviews 1,218

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them effective and enjoyable, often highlighting their ability to help with various health issues. Many also commend the excellent service and friendly staff, noting the smooth process and helpfulness. Reviewers frequently mention fast delivery, with some even receiving their orders the next day, and appreciate the discreet packaging. However, some people experienced issues with their orders, including incorrect or incomplete items, and delays in dispatch and delivery. A few customers also reported dissatisfaction with product quality, noting issues like dampness, poor appearance, or lack of expected effects, and some mentioned difficulties with email responses from the company.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality, effectiveness, and... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant issues such as... See more

Service

People report positive experiences with service, often highlighting great communication and hospitality from... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and swift delivery... See more

Quality

Customers consistently note positive experiences with quality, with many praising the high quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!

Rated 4 out of 5 stars

Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.

Rated 4 out of 5 stars

My order didn’t come I emailed and a member of there staff fixed it tho it did take a little while

Company replied

Rated 5 out of 5 stars

Outstanding in a field full of Hemp!! I've been ordering off Tonic Vault for a good couple of years. Always but always great products, great customer service and most of all outstanding prices.


Company details

  1. Health and Beauty Shop
  2. Cannabis store
  3. Health Food Store
  4. Herb Shop
  5. Vitamin and Supplements Store
  6. Wellness Center

Written by the company

With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

I’ve ordered from tonic vault in the…

I’ve ordered from tonic vault in the past and they were brilliant. Since swapping from Royal Mail… everything just goes tits up. I’m still waiting on an order from the 16th. They are now using Evri which is a bad choice as Evri literally couldn’t care less whether they delver the package or not. It makes tonic vault look bad they can’t even get in touch with Evri themselves so organising a delivery is impossible. Don’t think I will be going back to tonic vault because Evri have not bothered to try and deliver the package and tonic vault can’t do anything about it… a real shame.

March 16, 2025
Unprompted review
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 5 out of 5 stars

It's a shame

Been with tonic vault a good couple years now and have always been happy with there product and delivery time.. Never had any issues at all. Unfortunately,since they stopped using Royal Mail and changed to these other people my delivery information is constantly being changed . I get emails saying my order will b delivered at 2 o'clock, then another saying,it's now 6 , then another day 9 o'clock, then after all that waiting in all day I get another email saying our driver has finished for the day and delivery will be tomorrow.. This has caused me to probably not order from them again.... It's a shame... JR

March 3, 2025
Rated 5 out of 5 stars

Top Service

Placed 3 orders now, good quality, always delivered within the quoted time window.
Really nice touch with reward points as well and decent rewards that can be claimed with them.
Really helps with my ADHD and psoriasis.

February 28, 2025
Rated 5 out of 5 stars

Really great

Really great service, fast and efficient delivery and as described decreet packaging. Am using to help step away from it's counterpart and wanted to wean to vapes over time. This has really helped as looks, smells and tastes the same but just helps feel calm and helps with sleep. It's not taken long for me to want to cut out the baccy as well and still gives an effect that helps with the habit and psychologically so I'm very happy with what it's achieved

February 14, 2025
Unprompted review
Rated 3 out of 5 stars

Poor communication from this company…

Poor communication from this company 24-48 hours for a reply to emails
and they take too long to process orders but try to blame it on the courier. I would advise using other companies.

February 18, 2025
Unprompted review
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 5 out of 5 stars

Excellent delivery time and tracking…

Excellent delivery time and tracking was spot on to the minute (dpd)… I had a substitute in my order and received a free heretic torch as compensation. Even ASDA don’t give as much compensation for substitutes lol

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great cbd product

Great cbd product. All the benefits, realation and help with aches after training without a foggy head.
Well priced and swift delivery.

Thanks 😎

January 27, 2025
Rated 1 out of 5 stars

Terrible experience

Been a loyal customer for a while, last order never arrived, no response to emails or Web form. Not happy

January 16, 2025
Unprompted review
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 2 out of 5 stars

All products are bland that I have…

All products are bland that I have tried not sure I'm happy with it at all

January 27, 2025
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 5 out of 5 stars

Lovely will always remain loyal

Love it all tastes amazing every strain I’ve had so far, lovely and reliable with delivery and supporting when you email for support, Love it, helps me to stay off the THC variants and helps with mental health too FANTASTIC!

January 27, 2025
Rated 1 out of 5 stars

whats has happened to this company.was…

whats has happened to this company.was brilliant until recently, they use to send your parcel out next day. now we have to wait for a week to come if not longer. they don,t answer emails either. i will change my star when it improves or the answer the emails

January 13, 2025
Unprompted review
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

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