Tonic Vault Ltd Reviews 1,218

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them effective and enjoyable, often highlighting their ability to help with various health issues. Many also commend the excellent service and friendly staff, noting the smooth process and helpfulness. Reviewers frequently mention fast delivery, with some even receiving their orders the next day, and appreciate the discreet packaging. However, some people experienced issues with their orders, including incorrect or incomplete items, and delays in dispatch and delivery. A few customers also reported dissatisfaction with product quality, noting issues like dampness, poor appearance, or lack of expected effects, and some mentioned difficulties with email responses from the company.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality, effectiveness, and... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant issues such as... See more

Service

People report positive experiences with service, often highlighting great communication and hospitality from... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and swift delivery... See more

Quality

Customers consistently note positive experiences with quality, with many praising the high quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!

Rated 4 out of 5 stars

Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.

Rated 4 out of 5 stars

My order didn’t come I emailed and a member of there staff fixed it tho it did take a little while

Company replied

Rated 5 out of 5 stars

Outstanding in a field full of Hemp!! I've been ordering off Tonic Vault for a good couple of years. Always but always great products, great customer service and most of all outstanding prices.


Company details

  1. Health and Beauty Shop
  2. Cannabis store
  3. Health Food Store
  4. Herb Shop
  5. Vitamin and Supplements Store
  6. Wellness Center

Written by the company

With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

Awful quality flower,worst I've had and…

Awful quality flower,worst I've had and I've used pretty much every CBD site out there!! Edit,they have now been taken over,new owners saw my review and asked if I would consider changing my review if they sent out a better product,fair play to them sent the order out again,no charge at all,brilliant customer service and the flower was on point

May 1, 2025
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 1 out of 5 stars

Disgusting service

I placed an order over 5 days ago and still not had confirmation or a delivery. Money has been taken and customer service is terrible. Considering it’s a medical need, they don’t care!
£160 lighters and still nothing in hand!
Very very very poor service

May 1, 2025
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 5 out of 5 stars

Banging

Really good and communication is also fantastic.
Really good variety whatever your budget, i like the fact you can get good quality greenhouse at a steal.
These guys are an apothecary with healing provisions 🤘

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great products, fast delivery, good website! Often do offers like 42 % off everything on site during April to celebrate 420. I can recommend the animal mintz and the Nepal cream!

April 2, 2025
Rated 1 out of 5 stars

I ordered 56 grams and got 28 i have…

I ordered 56 grams and got 28 i have been trying to contact them mutiple times and they haven't responded won't be purchasing again.

March 27, 2025
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 4 out of 5 stars

Good prices

Good prices, although delivery took a day longer than expected despite being shipped on time.

March 29, 2025
Unprompted review

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