Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.
My order didn’t come I emailed and a member of there staff fixed it tho it did take a little while
Company replied
Outstanding in a field full of Hemp!! I've been ordering off Tonic Vault for a good couple of years. Always but always great products, great customer service and most of all outstanding prices.
Company details
- Health and Beauty Shop
- Cannabis store
- Health Food Store
- Herb Shop
- Vitamin and Supplements Store
- Wellness Center
Written by the company
With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.
Contact info
United Kingdom
- enquiries@tonicvault.co.uk
- tonicvault.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad experience
I've ordered over a week ago and had nothing I've emailed every day and still nothing so I'm here not happy.
July 30, 2025
Reply from Tonic Vault Ltd
Hi there Liam,
Hope you're well!
I have tried contacting you regarding this but have not received any response. Your order was delivered and the tracking has been sent to you via email.
We would like to make it up to you, so please check your spam inbox for emails from enquiries@tonicvault.co.uk.
Cali ice cream and Wedding cake.
Cali ice cream and Wedding cake
Discreet packaging
Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!
August 5, 2025
Relaxing Times.
Thank you for the great shopping experience!
I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.
August 5, 2025
1 of my products was wrong n a lot less value than the product I paid for
The delivery took a long time 1 of the products wasn’t what it’s ment to be had a similar problem once before n it was sorted out have emailed them twice waiting for response now hopefully thay sort it again
July 29, 2025
Tonic vault previous owners let me down…
Tonic vault previous owners let me down a few times with delivery and wrong items delivered since the new family run business has taking over spot on very good products and punctual
July 4, 2025
Been using tonic vault for a while now…
Been using tonic vault for a while now always been nice quality especially the amnesia 😉cheers Antonio
July 12, 2025
Unprompted review
Best customer service
I had placed an order, an incorrect product was received. I contacted Tonic Vault and received an immediate response, everything was handled far beyond my expectations. The products are top notch and I'll continue to order from them, highly recommend!
July 11, 2025
Unprompted review
If you email they do help
Received order and it wasn't what I expected they dealt with it and solved the problem for me great customer service
July 10, 2025
Unprompted review
best products online
July 2, 2025
Scammers don’t buy!!
My order didn’t come I emailed and a member of there staff fixed it tho it did take a little while
June 26, 2025
Unprompted review
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Had bought an oz of pop corn buds
Had bought popcorn Bruce banner and had a few issues. Tonic vault sent me a new order free of charge with no argument. Customer service 10/10. Thanks for the honest and forthcoming emails. Credit where credit is due.
June 26, 2025
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Great as grand as grit and grime
June 9, 2025
Low quality stock not worth the money!
***AVOID***I have been a customer for a number of years. I received an order and the item they sent was not what I had ordered. I raised a query to return for a refund. They took 11 days to respond and turned down my return. I will now be forced to go via my bank to get my money back. ***AVOID***
June 10, 2025
Unprompted review
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Customer service has been awesome
Antonio sorted shortage issue , well done on excellent customer service .. great service.***** 5 star
June 2, 2025
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Fast delivery good products at a good…
Fast delivery good products at a good price will definitely be ordering from them again
June 2, 2025
Didn't get full amount again got two 56…
Didn't get full amount again got two 56 grams of each I ordered six oz all together an got four keeps happening and that don't mind cuz they always pull threw
May 30, 2025
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
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