Tonic Vault Ltd Reviews 1,218

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them effective and enjoyable, often highlighting their ability to help with various health issues. Many also commend the excellent service and friendly staff, noting the smooth process and helpfulness. Reviewers frequently mention fast delivery, with some even receiving their orders the next day, and appreciate the discreet packaging. However, some people experienced issues with their orders, including incorrect or incomplete items, and delays in dispatch and delivery. A few customers also reported dissatisfaction with product quality, noting issues like dampness, poor appearance, or lack of expected effects, and some mentioned difficulties with email responses from the company.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality, effectiveness, and... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant issues such as... See more

Service

People report positive experiences with service, often highlighting great communication and hospitality from... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and swift delivery... See more

Quality

Customers consistently note positive experiences with quality, with many praising the high quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!

Rated 4 out of 5 stars

Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.

Rated 4 out of 5 stars

My order didn’t come I emailed and a member of there staff fixed it tho it did take a little while

Company replied

Rated 5 out of 5 stars

Outstanding in a field full of Hemp!! I've been ordering off Tonic Vault for a good couple of years. Always but always great products, great customer service and most of all outstanding prices.


Company details

  1. Health and Beauty Shop
  2. Cannabis store
  3. Health Food Store
  4. Herb Shop
  5. Vitamin and Supplements Store
  6. Wellness Center

Written by the company

With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Tonic Vault provide an excellent and…

Tonic Vault provide an excellent and fast service, with quality products at great prices. They have become one of my go to places for the products i need to support my ability to mamage and cope with my severe health issues and quality of life. Thank you TV 🙏😊

January 30, 2026
Rated 5 out of 5 stars

Finally turned up

Firstly my order was well overdue and after numerous emails antonio got in touch and a replacement is being sent and some compensation so all is well as for flower very good quality and flavour

December 10, 2025
Rated 1 out of 5 stars

Placed order 30th July,still not…

I have received my package from Tonic vault,there was confusion with delivery address which I do not think was down to tonic vault,thank you for dealing with the issue,and would definitely recommend

August 4, 2025
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I have tried contacting you regarding this but have not received any response. Your order was delivered and the tracking has been sent to you via email.

We would like to make it up to you, so please check your spam inbox for emails from enquiries@tonicvault.co.uk.

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