After reading the bad reviews about the web site I instantly started to get worried about my order and had wished to do more homework on the site itself. I then decided to give the company a call jus... See more
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DONT BUY FROM Tonneau Covers World Oh how I wish I had dug deeper into the reviews. Promised ship date and have moved it out at least twice now. Can't get a promised date, I'm calling them every s... See more
This company is quick to take your money then give you quick shipping dates that change numerous times. 26 Sept order date for 6 Oct delivery date. Changed to 14 Oct ship date for 20 Oct ship date. I... See more
I'm only giving 1 star because that is the least this tool allows. I ordered a cover and one day later received a "shipping update" for several weeks later. I cancelled that order and ordered a dif... See more
Company details
Information provided by various external sources
As the #1 online retailer of tonneau covers, TonneauCoversWorld.com offers expert advice & lifetime customer support. Check out real customer reviews & installation videos to help make the perfect buying choice.
Contact info
Southeast 17th Street 2303, 34471, Ocala, United States
- tonneaucoversworld.com
Horrible Customer Service
I purchased a roll up truck bed cover from Tonneau Covers World. The mounting brackets for the cover did not fit my truck bed rails, and it turns out that they shipped me a model for a different application than what I ordered.
I called their customer service to report the error and get the correct brackets. After spending an hour on hold, I finally got to speak to a representative. She told me that they could get me the new brackets, and that it may take a couple of days since they would need to process a warranty claim with the manufacturer. No problem.
Fast forward 11 days and I still haven't even received any communication about my new brackets. I called back to check on the status, and I was greeted by a very rude representative who would not let me speak. I finally got her to transfer me to someone who could help. The next representative was not rude, however she informed me that they are weeks behind and that it could take them another 3 days to even get me a shipping label. I asked her why I would need a shipping label since I was told that they would just be sending new brackets when I first called 11 days ago. She informs me that they cannot just ship me new brackets and that I will have to send back the entire cover assembly, and once they received it back that they would finally place a new order for me.
I hung up the phone at that point and dealt directly with the manufacturer. STAY AWAY. This company has zero customer service. They will mess up your order, lie to your face, and then drag their feet for weeks to fix their own mistake. NEVER AGAIN.
October 23, 2020
Unprompted review
I ordered a product based on website…
I ordered a product based on website info. Immediately called company to verify its use. Was told it wouldn't work for what I intended it to be used for. I cancelled the order 11 minutes after ordering. I got confirmation emails stating they understand I am CANCELLING the order. I call 4-5 times over 2 weeks to see why I am still getting shipping updates. They say they are working on it. After 12 days they send me an email saying the item has shipped. I have sent 4 email requests and talked to them 3 times to insure the item does NOT SHIP. They reply to my email complaints asking "not to ship the product" and refund me my money, with a GOOD NEWS email that my issue is resolved and the product is shipping out today. They are the WORST COMPANY when it comes to listenin to the customer.
September 21, 2020
Unprompted review
Ordered Sunday
Ordered Sunday. Still hasn’t shipped. Yet website offers same day shipping. BEWARE!!! Dare you to try and get in touch with anyone within an hour of waiting that will even check on the order. This is the same company as Realtruck.com
June 11, 2020
Unprompted review
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