I am renewing my contract after 2 years - From initial contact at the door - to my phone call to chat details - installing - All very positive - forward 2 yrs just renewed contract for 2 more... See more
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Review summary
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Reviews shaping this summary
I've just had Toob broadband installed at my house. The Installer arrived early in the timeslot, was polite and competent. The installation was complete and up and running in short time. The I... See more
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Zero issues with the connection itself, occasional drop outs but speedy. One star lost for locking customers into contracts to avoid steep out of contract price rises (from £25 to £37, reduced to £29... See more
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We had a bad experience with BT (EE) Internet, and we still have 10 months left on our contract. I found Toob Internet, and they have a great deal: 9 months free and then £22 for 900mb/s, and it's wor... See more
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Company details
About toob
Written by the company
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Contact info
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, United Kingdom
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4.5
Excellent
10K reviews
Asks customers to review
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I've had a great experience with toob
I've had a great experience with toob. Their service has been reliable, their support team is always helpful, and it's by far the best internet provider I've used. I would happily recommend them to anyone looking for fast and dependable broadband.
July 9, 2026
Reply from toob
Thank you so much for your fantastic review, Maciej! We’re thrilled to hear you’ve had such a great experience with toob. It’s brilliant to know our reliable service and helpful support team have made a real difference for you. We love being your choice for fast, dependable broadband and really appreciate your recommendation. Thanks for being part of the toob community!
If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer
Israa
Fantastic service from Jess at toob
I recently had the pleasure of being assisted by Jess at Toob and I honestly cannot speak highly enough of her. From the moment she got on the call she was professional, warm, and genuinely knowledgeable about everything Toob has on offer. She patiently walked me through all the services and packages available, explained everything clearly without any pressure, and made sure I fully understood what I was getting before making any decisions.
What really stood out was that she went above and beyond to find me a brilliant price on my Toob package, one I was genuinely thrilled with. You can tell she actually cares about the customer rather than just making a sale. Switching to Toob was already a great decision, but having Jess guide me through the process made it an absolutely seamless and enjoyable experience.
Jess is exactly the kind of person every company should have as the face of their brand. She's an absolute credit to the Toob team and if the people upstairs have any sense, a promotion should already have her name on it. Give this woman a raise, she has more than earned it! 🙌
July 9, 2026
Unprompted review
Reply from toob
Thank you so much for this amazing review! We’re absolutely thrilled to hear how fantastic your experience was with Jess—she really is a superstar and we’re lucky to have her. It’s brilliant to know she made everything so clear and easy, and that you felt genuinely looked after every step of the way. We love that you found great value in your toob package and that switching over was totally seamless. Your kind words mean the world to us and we’ll make sure Jess sees your lovely feedback—she’ll be over the moon! Thanks again for choosing toob and for sharing such a superb review.
Israa
Reply from toob
Thank you so much for your review, Michael! We're really pleased to hear you're glad you made the switch and that everything’s been excellent for you. If there’s anything we could do to make your experience a full 5 stars, we’d love to hear your thoughts—just let us know if you fancy sharing. Thanks again for choosing toob!
Israa
I could not secure new contract on PC
I could not secure new contract on PC - only way was on mobile device. Called but no call back when I was having trouble in signing up for 24 month contract.
July 7, 2026
Reply from toob
We're sorry to hear you experienced difficulties renewing your contract online, Jon, we appreciate how frustrating this must have been.
Having reviewed your account, we can see your contract was successfully renewed, and an email confirmation containing the details of your renewal was sent to you on 6th July.
While we're pleased the renewal was completed successfully, we're sorry the process wasn't as straightforward as it should have been.
Thanks for choosing toob again.
Lola
Very straightforward
Very straightforward. Wanted to renew as contract was ending and I was happy with the service. Was on the phone barely 5 mins and renewed at same price. Efficient and helpful service rep.
July 9, 2026
Reply from toob
Thank you so much for your fantastic review, Kesser! We’re thrilled to hear you found renewing with toob so easy and quick. It’s brilliant to know our team made things efficient and kept your great value going. We love having you with us and really appreciate your kind words about our service and speed.
Israa
first off quick to answer polite…
first off quick to answer polite helpful understanding of my situation as im a carer for my son .
kerrie was very accommodating and not afraid to ask questions on my behalf to her manager which is a big deal for me .
lastly I got a price that keeps up with my budget so all round good result happy existing customer thank you kerrie keep up the awesome communication.
July 9, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review Alexander! We’re thrilled to hear you found our service quick, polite, and helpful. It’s brilliant that Kerrie made things easy and took the time to understand your situation—she’s a real star. We’re glad you got a price that works for you and that our communication hit the mark. Thanks for being such a valued toob customer and for your kind words—Kerrie will be chuffed!
Israa
Quick install and great service …
The installation was done quickly and efficiently and I am now enjoying excellent fast broadband
July 9, 2026
Reply from toob
Thanks so much for your review, Neil! We're really glad to hear your install went smoothly and you're enjoying fast wi‑fi. If there's anything we could do to make your experience a 5-star one, we'd love to hear your thoughts.
Israa
Everything
July 8, 2026
Reply from toob
Thank you so much for your fantastic review Sylvia! We’re thrilled to hear you’re loving everything about toob. It’s brilliant to know our service is hitting the mark for you. We really appreciate your support—here’s to more excellent experiences ahead!
Absolutely amazing
Absolutely amazing, I was coming to the end of my contract and was having trouble online trying to renew. I made a quick call,explained to Dean what I wanted and within a couple of minutes it was all sorted, great guy,very friendly and very well mannered, nothing was a problem.
Very Easy,Very Quick and Very Informative. 10 stars 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟
July 8, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Ian! We’re thrilled to hear Dean made everything so easy and quick for you—he’s a real star on our team. It’s brilliant to know you found the process smooth and informative, and that our service lived up to your expectations. We love having loyal customers like you and are always here to keep things reliable and hassle-free. Thanks again for choosing toob!
Israa
I had toob broadband installed 2 weeks…
I had toob broadband installed 2 weeks ago , connection was rubbish , videos on my phone kept buffering I rang them to tell them they said I need a mesh booster £6.99 extra a month , connected the booster connection still rubbish , engineer came out to move the box , everything connected ok , but he said their is a problem with the main box which is in the street so my WiFi may drop now and again , he reported it and someone will be out within 48 hours , I currently have no WiFi at all ! I tried to ring customer services to complain twice I was on hold fo over half an hour , 2nd in the queue then all of a sudden I was 16 in the queue at which point I had given up and hung up , my payment has been taken out the bank already , I have paid for a service which I have not revived , I will give it another week after they repair the problem then if no better I will be cancelling my contract !
July 8, 2026
Unprompted review
Reply from toob
We're sorry to hear your experience since joining toob has not met your expectations, Carron. We understand how frustrating it must be to experience connection issues so soon after installation.
Having reviewed your account, we can see this matter has been escalated to our specialist team, who are investigating the fault and will work to restore service as soon as possible. Once the external issue has been resolved, we'll have a much clearer picture of your connection performance and can determine whether any further action is required.
Thank you for your patience while we work to get this resolved.
Lola
Reported a fault at lunchtime and…
Reported a fault at lunchtime and received a call around 1800 to say the technical fault affecting the area had been resolved. Great service
July 8, 2026
Reply from toob
Thank you for your excellent review! We're really pleased the fault was fixed quickly and that you found our service great. Fast, reliable support is what we aim for, so it’s brilliant to know we delivered for you.
Israa
started off as a toob customer early in…
started off as a toob customer early in our area with the 900mps.could not belive when i saw you had upgraded the speed. Been so good. thanks toob
July 8, 2026
Reply from toob
Thank you so much for your fantastic review Garrie! It’s brilliant to hear you’ve been with toob from the start and are enjoying the superb speed boost. We love knowing our service has been so good for you—your loyalty means everything to us. Thanks again for being part of the toob community!
Israa
Quick efficient and polite
July 8, 2026
Reply from toob
Thank you for your fantastic 5-star review Paul! We’re so pleased you found our service quick, efficient and polite – that’s exactly what we aim for. It’s brilliant to know our team made things easy and smooth for you.
Israa
Lovely
Lovely, helpful, solved my query quickly after providing me with all options in a clear and concise manner. Helped me pick the best route for me.
July 8, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Simon! We’re thrilled to hear you found our team lovely and helpful, and that we could sort your query so quickly. It’s brilliant to know we made everything clear and helped you choose the best option.
Israa
Steve was very easy to deal with
Steve was very easy to deal with, keen to help and knows his stuff. A pleasure to chat to.
July 8, 2026
Unprompted review
Reply from toob
Thanks so much for your brilliant review Pete! We’re delighted to hear Steve made things so easy and that his expertise shone through. It’s superb to know you had such a positive experience chatting with him.
Israa
House move!
Called to notify Toob that we were moving. The process was really simple and the date we needed for our installation was easily available. Spoke to Jess, who was informative, polite and really helpful. Jess also got us a better deal than what we already have! She has put us at ease during a time we are currently quite stressed with our move. Thank you, Jess and Toob. Can't recommend enough.
July 8, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear your house move went smoothly and that Jess made everything simple and stress-free. It’s brilliant to know you found our service helpful and that we could offer you an even better deal. We love making things easy and reliable for our customers, especially during busy times like moving. Thanks again for your kind words and recommendation – it means a lot to us!
Israa
Broaband at Exceptional Price
I’ve had a really great experience with Toob Broadband and would happily recommend them. What stands out the most is the incredible value for money – getting around 900mb upload and download speeds at such a fantastic price is hard to beat.
The connection itself has been excellent. While it may not be perfectly consistent at every moment, it is always fast and I’ve never had any real issues that affected my usage. For day-to-day browsing, streaming, and downloads, it performs brilliantly.
Another big plus is the customer service. It’s reassuring to speak to UK-based staff like Jan who so adorable friend professional and a joy to speak to .Just shows the culture Toob are trying to embed within the organisation so well done Jan. She was easy to understand and genuinely helpful. Being a UK-based company makes communication much smoother, and you don’t feel like you’re being passed around or misunderstood.
Overall, Toob is doing a lot right – competitive pricing, ultra-fast speeds, and excellent customer support. I’m very happy with the service.
July 8, 2026
Reply from toob
Thank you so much for this fantastic review, Zain! We’re thrilled to hear you’re enjoying such superb speeds and unbeatable value for money with toob. It’s brilliant to know your connection has been so reliable for everything from streaming to downloads, and we’re over the moon that Jan made your experience even better—she really is a star. We’re proud to offer UK-based support and no price rises, so it’s great to see that’s made a real difference for you. Thanks again for recommending us and for being part of the toob community!
If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer
Israa
I am incredibly happy with the service…
I am incredibly happy with the service I received today. Kerrie was absolutely brilliant—she completely understood my inquiry right away and dealt with it promptly. It is rare to get such efficient and helpful support. Thank you, Kerrie, and the whole team for a fantastic experience!
July 8, 2026
Unprompted review
Reply from toob
Thank you so much, Antony, for your fantastic review! We’re thrilled to hear Kerrie gave you such brilliant support and sorted your inquiry so quickly. It’s superb to know our team’s efficiency and helpfulness made a real difference for you. We’ll make sure Kerrie and the team see your kind words—this is exactly the level of service we aim for every day. Thanks again for choosing toob!
Israa
Been with toob for 2 years now just…
Been with toob for 2 years now just renewed. Internet is good and reliable I am a gamer 😎 works so much better than my last provider. Crappy sky lol .
July 8, 2026
Unprompted review
Reply from toob
Thanks for sticking with toob for another year, Luke! We’re really glad our wi‑fi is keeping up with your gaming and beating your old provider. If there’s anything we could do to make it a 5-star experience, we’d love to hear your thoughts.
Rana
Very unreliable
Very unreliable. No service during the day recently. Customer service unhelpful. Hoping to switch asap Advise do not use if in GU52 area
July 8, 2026
Unprompted review
Reply from toob
Hello Alisa,
Oh dear, this isn't what we want for our customers Alisa. have you raised it with us for investigation? For the fastest response give us a call on 02392 065558, or use toob.co.uk/help or webchat to report so we can investigate.
We can't identify you from this review alone, so we've requested your details to allow us to help you
Thanks
Helen
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