I am renewing my contract after 2 years - From initial contact at the door - to my phone call to chat details - installing - All very positive - forward 2 yrs just renewed contract for 2 more... See more
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Review summary
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I've just had Toob broadband installed at my house. The Installer arrived early in the timeslot, was polite and competent. The installation was complete and up and running in short time. The I... See more
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Zero issues with the connection itself, occasional drop outs but speedy. One star lost for locking customers into contracts to avoid steep out of contract price rises (from £25 to £37, reduced to £29... See more
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We had a bad experience with BT (EE) Internet, and we still have 10 months left on our contract. I found Toob Internet, and they have a great deal: 9 months free and then £22 for 900mb/s, and it's wor... See more
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Company details
About toob
Written by the company
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Contact info
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, United Kingdom
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4.5
Excellent
10K reviews
Asks customers to review
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Just had a very helpful conversation…
Just had a very helpful conversation with Charleigh clearly explaining how my new contract works. Was offered an Amazon voucher which I explained was lovely but with my limited knowledge would struggle transferring that to an Amazon account she very generously offered rather than a voucher to add an amount as credit to my Toob account. Appreciate your time Charleigh making things clearer.
July 10, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Kim!
We’re delighted to hear Charleigh made everything clear and straightforward for you. It’s brilliant to know you felt supported and that things were made easier. We’ll make sure Charleigh sees your kind words—she’ll be chuffed! Thanks again for choosing toob and sharing your experience with us.
Rana
Needed a good service due to WFH… BUT :(
decided to go to the higher package at £40 a month, as i work from home in IT so need a good service.In a month gone nearly 4 days without service. have had no call this morning as requested on my helpdesk ticket, now it has been no internet since 10pm weds 8th july…. thats nearly four days in a month, june 25-26 had no wifi… service is terrible… No one phones you back and no one really cares. I need to say the installation is so bad wires visible everywhere.I have nothing good to say about me experience
July 10, 2026
Unprompted review
Reply from toob
Hello,
We're really sorry you've had a a problem and we're keen to get things resolved.
Unfortunately we can't identify you from your username, so we've requested your toob details through Trustpilot.
Please look out for this request so we're able to assist. We're really grateful for your patience.
Chris
Very happy with the quality of service provided…
Very happy with both the quality of service provided and the price paid.
June 23, 2026
Reply from toob
Thank you for your fantastic review! We're so pleased you’re happy with both our excellent service and superb value. It means a lot to know you’re enjoying toob.
Rana
Technical Network Advice
Network Advice from technical customer services on the interaction problems between the wifi 7 router and wifi 6 devices. Solutions given to get the best future outcome. Very helpful.
July 9, 2026
Reply from toob
Thank you for your brilliant review, Stephen! We're delighted our technical team could help with your wi‑fi 7 and wi‑fi 6 device questions and offer solutions for the best setup. It's great to know you found the advice so useful. If you ever need more support, we're always here to help.
Rana
Amazing broadband
This broadband is so amazing and very helpful many people discouraged us from using it but ever since we started using it not long ago it had been so beneficial and so helpful too. We recently experienced a cut off but we followed the instructions regarding it and everything was fine within seconds tnx toob team you are doing an excellent job out there
June 26, 2026
Unprompted review
Reply from toob
Thank you so much, Chelsea, for this fantastic review!
We're thrilled to hear that you're enjoying your toob broadband and that it's been such a positive experience. It's especially great to know that the service has exceeded your expectations despite the reservations you heard beforehand. We're also pleased that the guidance provided helped you get back online so quickly when you experienced an interruption. Providing a fast, reliable service, backed by helpful support, is exactly what we strive for. Thank you for your kind words and for choosing toob!
Rana
All good except I need to get signal…
All good except I need to get signal boosters for the back of the house
July 7, 2026
Reply from toob
Thank you so much for your review, Malcolm! It’s brilliant to hear things are going well overall. We appreciate your feedback regarding the signal at the back of your house. If you'd like to explore ways to improve coverage, please don't hesitate to get in touch with our team—we'll be happy to help.
Rana
After requesting it to be put in…
After requesting it to be put in upstairs engineer assured I would have strong signal throughout if it was installed downstairs. But I didn't so had to get an extra booster at an additional cost per month. Also was told when querying the signal that the box shouldn't be by a window. So where do you think the engineer put the box... you got it, right by the window! *eye roll*
July 9, 2026
Reply from toob
Thanks for your feedback Jody. Your wi-fi router doesn't need to be kept next to your fibre box. You're free to move this to a more central position in the room your service was installed in - and away from the window. If you'd like us to investigate this further, please get in touch.
Rana
Toob
Moved home. Looking for a supplier, as my old one didn’t cover. So checked up, found toob.
Had to wait nearly three months. And just managed on 5g.
Day of installation came. Phone to let me know a time. Team members turned up three outside one inside.
Routed cable where I wanted it not through house around to the back, wasn’t an issue, very helpful. Installer working inside was very professional wore feet gards to protect my floors. Again installed outlet where I needed it.
Run me through the install, cleaned up. Took about 45 mins. Can’t not recommend thes installers enough. Got a great deal with toob on increases for two year very fast 1gig total house WiFi. And fibre to your house not to the nearest cabinet then copper. I’m very happy. Thank you.
May 27, 2026
Reply from toob
Thank you so much for this amazing review, JC! We’re thrilled you’re enjoying superfast, reliable wi‑fi throughout your home and that our team made installation smooth and hassle-free. It’s fantastic to hear you got great value and peace of mind with no price rises for two years. We really appreciate your kind words about our installers—they always aim to be helpful and professional. Thanks again for choosing toob and sharing your experience!
Israa
once I got through to Charlie
once I got through to Charlie, she take control and resolve the issue, of renewing my subscription, she did this in a clear and friendly manager
July 9, 2026
Reply from toob
Thank you so much for your fantastic review, Chris! We're delighted Charlie made everything clear and easy for you—she’s superb at turning things around with a friendly touch. It’s brilliant to know you felt well looked after and got great service and value from toob. Thanks again for sharing your experience!
Israa
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear you found our service friendly and helpful right from the start. It’s brilliant to know our team made signing up a breeze. We really appreciate you choosing toob and sharing your experience with us.
Israa
Excellent service so helpful and…
Excellent service so helpful and professional....Great company.
July 9, 2026
Reply from toob
Thank you for your excellent review! We’re so pleased you found our service helpful and professional. It means a lot to us to be called a great company—thanks for your kind words and for choosing toob.
Israa
Automatic in-contract price rises have…
Automatic in-contract price rises have been added.
Service is fine. Online renewals are easy.
July 7, 2026
Reply from toob
Thank you for taking the time to leave a review, Thomas.
We're delighted to hear you're happy with the service and you found the online renewal process straightforward and easy to use.
We appreciate your comments regarding our in-contract price rises. These annual adjustments help us continue investing in and maintaining our full fibre network, ensuring we can deliver the reliable, high-quality service our customers expect. Even with these increases, we're proud to offer some of the most competitive pricing in the market, providing excellent value.
Lola
I've had a great experience with toob
I've had a great experience with toob. Their service has been reliable, their support team is always helpful, and it's by far the best internet provider I've used. I would happily recommend them to anyone looking for fast and dependable broadband.
July 9, 2026
Reply from toob
Thank you so much for your fantastic review, Maciej! We’re thrilled to hear you’ve had such a great experience with toob. It’s brilliant to know our reliable service and helpful support team have made a real difference for you. We love being your choice for fast, dependable broadband and really appreciate your recommendation. Thanks for being part of the toob community!
If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer
Israa
Fantastic service from Jess at toob
I recently had the pleasure of being assisted by Jess at Toob and I honestly cannot speak highly enough of her. From the moment she got on the call she was professional, warm, and genuinely knowledgeable about everything Toob has on offer. She patiently walked me through all the services and packages available, explained everything clearly without any pressure, and made sure I fully understood what I was getting before making any decisions.
What really stood out was that she went above and beyond to find me a brilliant price on my Toob package, one I was genuinely thrilled with. You can tell she actually cares about the customer rather than just making a sale. Switching to Toob was already a great decision, but having Jess guide me through the process made it an absolutely seamless and enjoyable experience.
Jess is exactly the kind of person every company should have as the face of their brand. She's an absolute credit to the Toob team and if the people upstairs have any sense, a promotion should already have her name on it. Give this woman a raise, she has more than earned it! 🙌
July 9, 2026
Unprompted review
Reply from toob
Thank you so much for this amazing review! We’re absolutely thrilled to hear how fantastic your experience was with Jess—she really is a superstar and we’re lucky to have her. It’s brilliant to know she made everything so clear and easy, and that you felt genuinely looked after every step of the way. We love that you found great value in your toob package and that switching over was totally seamless. Your kind words mean the world to us and we’ll make sure Jess sees your lovely feedback—she’ll be over the moon! Thanks again for choosing toob and for sharing such a superb review.
Israa
Reply from toob
Thank you so much for your review, Michael! We're really pleased to hear you're glad you made the switch and that everything’s been excellent for you. If there’s anything we could do to make your experience a full 5 stars, we’d love to hear your thoughts—just let us know if you fancy sharing. Thanks again for choosing toob!
Israa
I could not secure new contract on PC
I could not secure new contract on PC - only way was on mobile device. Called but no call back when I was having trouble in signing up for 24 month contract.
July 7, 2026
Reply from toob
We're sorry to hear you experienced difficulties renewing your contract online, Jon, we appreciate how frustrating this must have been.
Having reviewed your account, we can see your contract was successfully renewed, and an email confirmation containing the details of your renewal was sent to you on 6th July.
While we're pleased the renewal was completed successfully, we're sorry the process wasn't as straightforward as it should have been.
Thanks for choosing toob again.
Lola
Very straightforward
Very straightforward. Wanted to renew as contract was ending and I was happy with the service. Was on the phone barely 5 mins and renewed at same price. Efficient and helpful service rep.
July 9, 2026
Reply from toob
Thank you so much for your fantastic review, Kesser! We’re thrilled to hear you found renewing with toob so easy and quick. It’s brilliant to know our team made things efficient and kept your great value going. We love having you with us and really appreciate your kind words about our service and speed.
Israa
first off quick to answer polite…
first off quick to answer polite helpful understanding of my situation as im a carer for my son .
kerrie was very accommodating and not afraid to ask questions on my behalf to her manager which is a big deal for me .
lastly I got a price that keeps up with my budget so all round good result happy existing customer thank you kerrie keep up the awesome communication.
July 9, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review Alexander! We’re thrilled to hear you found our service quick, polite, and helpful. It’s brilliant that Kerrie made things easy and took the time to understand your situation—she’s a real star. We’re glad you got a price that works for you and that our communication hit the mark. Thanks for being such a valued toob customer and for your kind words—Kerrie will be chuffed!
Israa
Quick install and great service …
The installation was done quickly and efficiently and I am now enjoying excellent fast broadband
July 9, 2026
Reply from toob
Thanks so much for your review, Neil! We're really glad to hear your install went smoothly and you're enjoying fast wi‑fi. If there's anything we could do to make your experience a 5-star one, we'd love to hear your thoughts.
Israa
Everything
July 8, 2026
Reply from toob
Thank you so much for your fantastic review Sylvia! We’re thrilled to hear you’re loving everything about toob. It’s brilliant to know our service is hitting the mark for you. We really appreciate your support—here’s to more excellent experiences ahead!
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