I am renewing my contract after 2 years - From initial contact at the door - to my phone call to chat details - installing - All very positive - forward 2 yrs just renewed contract for 2 more... See more
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Review summary
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I've just had Toob broadband installed at my house. The Installer arrived early in the timeslot, was polite and competent. The installation was complete and up and running in short time. The I... See more
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Zero issues with the connection itself, occasional drop outs but speedy. One star lost for locking customers into contracts to avoid steep out of contract price rises (from £25 to £37, reduced to £29... See more
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We had a bad experience with BT (EE) Internet, and we still have 10 months left on our contract. I found Toob Internet, and they have a great deal: 9 months free and then £22 for 900mb/s, and it's wor... See more
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Company details
About toob
Written by the company
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Contact info
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, United Kingdom
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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We are with toob for couple of years…
We are with toob for couple of years now and despite small hiccups, there was never a major problem. Toob customer service team is brilliant always helpful and responding quickly.
July 9, 2026
Reply from toob
Thank you so much for your fantastic review! We're thrilled you've been with toob for years and it's brilliant to hear our customer service team has always been helpful and quick to respond. We know little hiccups can happen, so we're glad you've found our service reliable overall. Your loyalty means a lot to us and we’re here whenever you need support.
Israa
Helpful advice
After i had it installed i found problem and were there next morning and very easily resolved
May 19, 2026
Reply from toob
Thank you for your review, Norman! We're really glad our team could help and sort things quickly for you. If there's anything we could do to make your experience a 5-star one, we'd love to hear your thoughts.
Israa
The reception o get is really good…
The reception o get is really good can’t complain that’s all I can say really happy with the product
July 9, 2026
Reply from toob
Thank you so much for your brilliant review, Paul! We’re thrilled to hear you’re really happy with your toob connection and getting such great reception. It’s fantastic to know our service is hitting the mark for you—your feedback means a lot to us.
Israa
Fantastic customer service
Stephen was so helpful today with renewing my contract! Fantastic customer service
July 11, 2026
Unprompted review
Reply from toob
Thank you so much for your brilliant review, Jenny! We’re delighted to hear Stephen made renewing your contract so easy and that our customer service stood out for you. Thanks again for choosing us!
Israa
Internet has been unavailable for 24hrs
Internet has been unavailable for 24hrs
It takes ages on the phone to contact them.Communication isn't good
July 9, 2026
Reply from toob
Thank you for your feedback, Mrs Masters. We're sorry to hear you've been without service and that you've found it difficult to contact us.
The issue is currently with our specialist team, who are investigating and working towards a resolution. We understand the importance of keeping customers informed and will provide further updates as soon as they become available.
Thank you for your patience and understanding.
Lola
Reply from toob
Thank you so much for your fantastic review, Carolyn! We’re thrilled you found our service and price to be excellent. It means a lot to us—thanks for choosing toob!
Israa
Awful service
I’ve been with intermittent service for 10 days this time - it’s been ongoing for months. It’s impossible to speak to a manager. I spent over 60 minutes on hold yesterday alone trying to speak to someone. When I get through, the agent can never help or internally speak to anyone in the company it seems to escalate the issue. I’ve called back this morning and am number 30 in the queue. The online chat is useless as they can’t do anything and just ask you to call. I can’t even get through to make a complaint! It’s a breach of contract and looks like I’ll need to go directly to ombudsman. Stick with a well known provider, I’m sure you’ll get a better service and they’ll have their own engineers, rather than them having to contact city fibre.
July 11, 2026
Unprompted review
Reply from toob
We're sorry you're struggling to get through to someone who can help
We can't identify you from this review alone, so we've requested your details through Trustpilot. You can find details of our compaints team in our complaints policy on toob.co.uk/legal, or use our online contact form to raise a complaint toob.co.uk/contact
Thanks
Helen
Spoke to Mathew
Spoke to Mathew. He was very friendly, helpful and listened to what we had to say. Explained everything we needy to know. Very happy man.
Also phone the next day to apologise about the detail in the new contract. Very attentive.
He is a credit to toob.
Kind regards
Estelle and Daniel Campbell-Gillies
July 9, 2026
Unprompted review
Reply from toob
Thank you so much for your brilliant review! We’re really pleased to hear Mathew made such a positive impression—being friendly, helpful, and making sure you had all the info you needed. It’s great to know he followed up and showed real care. We’ll make sure your kind words are passed on to him and the team. Thanks again for choosing toob!
Israa
Delivered on time and worked out of the box. No fuss.
Very simple signup process, easy switch over process from previous provider, delivered at agreed time on agreed date with minimal fuss. Technician was very helpful in helping decide location of equipment and installation was very quick. Everything worked from switch on with no problems. Service has been 100% since install. What is there to complain about???
June 16, 2026
Reply from toob
Thank you so much for this fantastic review, Michael! We’re thrilled to hear everything went smoothly from delivery to setup, and that our technician made things easy for you. It’s brilliant to know the switch over was simple and the wi‑fi has been 100% reliable since day one. We love making things hassle-free and quick for our customers—your feedback means a lot to the whole toob team.
Israa
The man i spoke to was very helpful
The man i spoke to was very helpful, I needed to upgrade my speed and within 5 minutes on the phone it was ordered, didn't try to sell me anything, just straight to the point, exactly what I wanted.
July 10, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear our team made your upgrade quick and easy, with no fuss or pushy sales chat. It’s brilliant to know you got exactly what you wanted—superb service and a speedy result. Thanks for choosing toob!
Israa
The technician who installed the cable…
The technician who installed the cable and router was very helpful explaining how it worked. He was also very patient with this older person.
July 10, 2026
Reply from toob
Thank you so much for your fantastic review, Ian! We’re really glad to hear our technician was so helpful and patient – that’s exactly the kind of excellent service we aim for. It’s brilliant to know you felt supported throughout your installation.
Israa
Charlie was brilliant
Charlie was brilliant today in making my renewal process very easy and straightforward, she explained everything clearly and was lovely to talk too.
July 10, 2026
Unprompted review
Reply from toob
Thank you so much, Adam, for your fantastic review! We’re thrilled to hear Charlie made your renewal super easy and clear—she really is brilliant. It’s great knowing you found the process straightforward and enjoyed chatting with her. We love having customers like you with toob!
Israa
Toob service is second to none
Toob service is second to none. My internet connection has been perfect for all of my last contract leading me to sign up for another 2 years! Customer service is excellent, charming and they do what they promise!!
July 10, 2026
Reply from toob
Thank you so much, Andrew, for this fantastic review! We’re thrilled to hear your connection has been flawless and that you’re sticking with toob for another two years. It’s brilliant to know our team’s service and reliability have made such a difference. We love having loyal customers like you and can’t wait to keep delivering the excellent speeds and value you expect. Thanks again for your superb feedback!
Israa
Charlie dealt with my question with…
Charlie dealt with my question with professionalism and kindness.
July 10, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Peter! We’re delighted to hear Charlie provided such professional and kind service. It’s brilliant to know you felt well looked after—service like this is exactly what we aim for every day. Thanks again for choosing toob!
Israa
Happy ive switched from virgin.
So far am very happy with Toob from installation to Internet coverage.
Am a basic user , whats app and alexa mainly but range is very good.
June 18, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, John! We're thrilled to hear you’re happy you made the switch and that everything from installation to the coverage has been excellent. It's great to know you're enjoying such good range. We really appreciate you choosing toob and being part of our community.
Rana
Reply from toob
Thank you so much for your fantastic review, Lesley!
We’re thrilled to hear you found our service excellent and the installation process so easy. It’s brilliant to know our customer service team made a great impression too. We really appreciate you taking the time to share your experience with toob.
Rana
Everything went so smooth and sorted…
Everything went so smooth and sorted out my new contract Charlie was very friendly she really did help me out so much.
July 10, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Karl! We're delighted to hear everything went smoothly with your new contract and that Charleigh made such a positive difference. It's brilliant to know she was friendly and really helped you out. We appreciate you choosing toob and sharing your experience with us.
Rana
Kerrie customer service call
Was transferred to Kerrie from another department, She was absolutely great from the outset, sorted the question out, gave me all of the info I required and got the job all booked in. I can count on one hand how many times I've had to call toob customer service, and each time I have, they've been excellent.
As an overall supplier, and with their excellent customer support I would rate them an easy 10/10 .
Again Kerrie, you were brilliant, thank you.
July 10, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Marc! We’re delighted to hear Kerrie made everything so easy and got everything sorted for you—she’ll be chuffed to know her help stood out. It’s brilliant to know you’ve found our service consistently excellent and reliable whenever you’ve needed us. We really appreciate your kind words and your 10/10 rating means a lot to the whole toob team. Thanks again for choosing us and for sharing your experience!
Rana
Reply from toob
Thank you so much, Sally, for this fantastic 5-star review! It’s brilliant to hear our team’s service keeps hitting the mark for you. We really appreciate your loyalty and kind words.
Rana
Excellent service
I have, in the last week, contacted toob. The first was regarding no internet connection. Within 36 hours of reporting a fault, a team from City Fibre were at my house relaying new fibre cable. Toob were great in facilitating this serious problem.
The second was a conversation to see what options I had at the renewal of my contract. I spoke to two individuals - both excellent and normal!
Can’t fault toob for the service and the price
July 10, 2026
Reply from toob
Thank you so much, Phillip, for this fantastic 5-star review! We’re thrilled to hear you had such a superb experience with our team sorting your connection so quickly and smoothly. It’s brilliant to know you found our service and price excellent, and that our team made everything feel straightforward and friendly. We really appreciate your loyalty and kind words – it means a lot to us. Thanks again for choosing toob!
Rana
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