Very simple signup process, easy switch over process from previous provider, delivered at agreed time on agreed date with minimal fuss. Technician was very helpful in helping decide location of equip... See more
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Review summary
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I originally tried to sign up with one click switch online but my then provider refused to confirm my account with them. I was ready to chose another provider when Toob called me back. Joe made signi... See more
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Toob makes my previous ISP look like an amateur. They are a big name but Toob have been no-fuss, only one interruption in service which was easily fixed compared with my last provider who had 4 downti... See more
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Was transferred to Kerrie from another department, She was absolutely great from the outset, sorted the question out, gave me all of the info I required and got the job all booked in. I can count on... See more
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Company details
About toob
Written by the company
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Contact info
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, United Kingdom
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great experience in booking when moving…
Great experience in booking when moving to new property
July 16, 2026
Unprompted review
Reply from toob
Thank you so much for your superb review, Roland! We’re delighted booking with toob was such a smooth and easy experience when moving. It’s brilliant to know our service made things simple for you.
Rana
Had a great experience with them
Had a great experience with them ! Would definitely recommend them.
July 16, 2026
Reply from toob
Thank you so much for your fantastic review, Jitesh! We’re thrilled you had a great experience with toob. It’s brilliant to know you’d recommend us. If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer.
Rana
Straight forward process but cable…
Straight forward process but cable instalation could be improved, but due to high temperatures and ground conditions we understand the difficulties involved.
July 16, 2026
Reply from toob
Thank you so much for your fantastic review! We're really glad you found the process straightforward and appreciate your understanding about the cable installation challenges in the heat. Thanks for choosing toob and for your patience—it means a lot to us.
Rana
Great customer service
Great customer service, so far, great connection too and good value for money, I highly recommend it. G
July 16, 2026
Reply from toob
Thank you so much for your fantastic review, Giuseppe! We’re thrilled to hear you’re enjoying brilliant customer service, superb connection speeds, and excellent value for money. It’s amazing to know you’d recommend toob—your feedback means a lot to us. If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer.
Rana
Reply from toob
Thank you so much for your fantastic 5-star review, Nat! We’re thrilled to hear you had an excellent experience with toob. It’s brilliant to know our speedy, reliable service and great value stood out for you. Thanks again for choosing toob!
Rana
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear you’re loving our excellent service and that everything’s working brilliantly for you. It’s amazing to know you’re enjoying the speed and reliability we aim for every day. Thanks again for choosing toob!
Rana
Poor customer service & false advertising
I have been with too for 2 years and I can’t fault the internet that is provided. It has only dropped out twice and I get the speeds advertised. That said I had a very disappointing experience when calling to renew. Firstly the best I could deal I could get is 20% more expensive than what new customers get. So clearly they don’t value customer loyalty. Second, when I asked about getting the new WiFi 7 router which they advertise as part of their 900mbs service, I was told they can’t give me one as they don’t have enough and so aren’t providing them with the 900mbs service. So they an actively false advertising. Finally, their sales people don’t have the required training about their products. They told me a WiFi 7 router would give me no advantage over my current WiFi 6 router. This is simply not true as WiFi 7 provides an additional band which increases coverage range, stability and reduces latency.
Because of the 2 yaers of good coverage I have renewed but I was not impressed by their customer service.
July 15, 2026
Unprompted review
Reply from toob
Thank you for your review and for being a toob customer for the last two years, Sean. We're delighted to hear you've enjoyed a reliable service and consistently received the speeds you signed up for.
We're sorry to hear your renewal experience left you feeling disappointed. Some of the points you've raised don't sound like the experience we'd typically expect a customer to have when renewing, so we'd really like the opportunity to look into this further and understand what happened.
We can't identify your account from your review alone so we've reached out through Trustpilot for your account details.
Lola
Toob should check customer records before criticising valid complaints
Late on the fourth day of being without a service it was repaired. While I fully accept no internet service is faultless and all are liable to occasionally fail, I cannot accept the difficulties created by Toob by having too few customer care staff, and what seems to be a deliberate policy of cutting callers off to shorten the queue or to dissuade them from trying yet again. Nor can I accept as a loyal customer being financially penalised for that loyalty. I note a new customer will be charged 30% less for the service I’m receiving. I wrote to Toob to ask for a refund for the lack of service (why should ANY service provider be able to do this?) but am yet to get a response.
The response from Toob to my criticism was to deny I’d registered the fault on the 11th July with a ‘ticket’ to their engineers, which was confirmed to me when at the fifth time of trying to speak to a human. She admitted the ‘ticket’ was evident on my account. When asked why it wasn’t acted on she said “I don’t know “. Toob should get their facts right before challenging valid criticism and be honest about what is on record.
July 11, 2026
Unprompted review
Reply from toob
We're sorry for the disruption you experienced and understand how frustrating it is to be without service, Simon.
Having reviewed your account, the fault was reported to us on 13 July and was fully repaired on 15 July. We're pleased we were able to restore your connection within that quick timeframe.
We have multiple teams working to answer calls and assist customers as quickly as possible. During this period we experienced an unexpected increase in contact volumes, which meant wait times were longer than usual.
We haven't received any communication from you requesting a refund or compensation, so we're unable to comment on the correspondence you mentioned. Based on the fault being resolved so quickly we wouldn't apply compensation, although each case is reviewed against our policies and applicable industry guidelines.
We also understand your comments regarding new customer offers. Promotional pricing is designed to introduce our service to new customers. Please be assured that we value the loyalty of all our customers and regularly review our products and offers.
Lola
Excellent service.
July 13, 2026
Reply from toob
Thank you so much for your fantastic review, Frances! We're thrilled to hear you found our service excellent. It’s great to know you’re happy with us. We really appreciate your support—thanks for choosing toob!
Rana
All round a great service
All round a great service, very competitive price and great customer service. Switching suppliers was so simple and I am getting double the data for half the price.
July 15, 2026
Reply from toob
Thank you so much for your fantastic review, Ashley! We’re thrilled to hear you found switching to toob so simple and that you’re enjoying superb value and brilliant service. It’s amazing to know you’re getting double the data for half the price—speed and reliability are what we’re all about. We really appreciate you choosing toob and sharing your experience with us.
Rana
Excellent service from start to finish
Excellent service from start to finish. Installation was really tidy and neat and completed quickly at the time requested. Quality of the kit and the internet speed is excellent too. Really pleased. Premium service at a very reasonable price. 10/10.
July 10, 2026
Reply from toob
Thank you so much for your fantastic review, Sue! We’re thrilled to hear you found our service excellent from start to finish and that the installation was neat and speedy. It’s brilliant to know you’re enjoying top-notch internet speeds and quality kit, all at a great price. We love having happy customers like you—thanks for choosing toob!
Rana
So far so good,decent speed,little…
So far so good,decent speed,little droppage/time out...used on several devices...evenbwandring round my garden ....no problems good service overall....better service than my last provider and £7 per month cheaper at present,and with a 24 month contract - with x2 rises,will still be £3 per month cheaper....
So am quality service,friendly staff
I will have saved £168 over the next 2yrs....Thank you
July 15, 2026
Reply from toob
Thanks so much for your fantastic review, Trevor! We’re thrilled to hear you’re enjoying excellent speed and reliable wi‑fi all around your home and garden. It’s brilliant to know you’re getting better service and saving money compared to your last provider. Our team always aims to be friendly and helpful, so your feedback means a lot. Here’s to many more superb months with toob!
Rana
The Internet went down while the…
The Internet went down while the England v Norway match was on.
Nothing shown on Toob of service issue.
No telephone number to call at 22.30.
No chat available either.
July 11, 2026
Reply from toob
We're sorry to hear your service went down during the England v Norway match, Paul, we know how frustrating that must have been, especially during a big live event.
On this occasion, there was a network issue that affected some customers for around 45 minutes. As soon as the fault was identified, our teams worked to restore service using our backup systems, which helped get customers back online as quickly as possible.
Lola
Exceptional Customer Service
As a comparison, I've always rated First Direct as gold standard for customer service and now I have thepleasure of being able to rate another company, Toob Broadband, in the same gold standard category. My contract was up on 13th August, so I rang in early to make sure I would be continuing with Toob for another 2 years. However, I wanted to reduce our broadband speed having no further need for a 900 Mb feed. So I discused it with the Retention Team rep, who was helpfulness personified, and agreed on a reduction to 300 Mb service from the start of my new contract on 13th August. No fuss, no complications, easy conversation and above all I felt valued as a long standing customer. A real example of real, caring and excellent customer service. Thank you toob.
July 14, 2026
Unprompted review
Reply from toob
Thank you so much for this superb review, Paul! We’re absolutely delighted to be compared to your gold standard for customer service – that’s high praise and means a lot to us. It’s fantastic to hear our team made everything simple and straightforward, and that you felt truly valued as a loyal customer. We’re proud to offer flexible options, excellent value, and a service you can rely on. Thanks again for your loyalty and for choosing toob!
Rana
I'd been thinking about switching for a…
I'd been thinking about switching for a while, so I called toob in February to ask about Complete Wi-Fi and getting a static IP. Dale was informative, took the time to answer all my questions, and completed everything over the phone. I'd seen an offer online, which he was happy to match, making the whole process really straightforward.
I'd been with Sky for over 20 years, but even after they tried to keep me, I knew it was time to leave. The price had become extortionate, whereas the home900 package from toob was incredible value for money.
The installation went smoothly too, despite me embarrassingly sleeping through their arrival after finishing a night shift! The engineers were great and got everything sorted without any fuss.
I've had no issues since joining until recently, when I noticed the Wi-Fi signal upstairs wasn't quite right. I contacted support and Jim talked me through a few checks and had everything back up and running in no time, with no disruption.
Six months in and I'm still happy I made the switch.
March 7, 2026
Unprompted review
Reply from toob
Thank you so much for this fantastic review, Neil! It’s brilliant to hear how smooth your switch to toob was, and we’re really pleased Dale could make everything so straightforward for you. We know leaving a provider after so long isn’t easy, so it’s amazing to hear our home900 package and value stood out. We’re glad the installation went well (no worries about the nap—our engineers are always happy to help!) and that Jim could get your wi‑fi sorted quickly when you needed support. Six months in and still happy is exactly what we love to hear. Thanks for choosing toob!
Israa
Really good internet fast works so good…
Really good internet fast works so good thanks best internet about
July 15, 2026
Reply from toob
Thank you for your amazing review, Cgloe! We're delighted to hear you're enjoying our fast wi‑fi and that it's working so well for you. It's fantastic to know you think toob is the best—thanks for being with us!
Israa
Service was good
Service was good, questions were answered clearly and to the point. Extra information was given where needed. Could not have ask for more.
July 13, 2026
Reply from toob
Thank you for your brilliant review, Robert! We're so pleased you found our service clear and helpful, and that we could provide the extra details you needed. It's fantastic to know we met your expectations—your feedback means a lot to us at toob.
Israa
The best broadband ever
Pleasure to deal with. Product is faultless, service also great with local call centres that don't keep you on the line pressing buttons.
July 15, 2026
Unprompted review
Reply from toob
Thank you so much for this fantastic review! We’re thrilled to hear you’re loving your toob broadband and finding our service faultless. It’s brilliant to know our local call centres make things easy for you. Thanks again for sharing your experience!
Israa
Poor Service
We've been without internet on five seperate days over the last month. Customer Service haven't been able to help us at all in resolving the issue and we're no clear on what the cause is. We've posted on our local Facebook if people are having similar issues and it seems to be a common issue. We loose internet during the day about 12pm/1pm and its down until midnight. We'll be looking to move providers.
July 14, 2026
Unprompted review
Reply from toob
We're sorry to hear about the repeated loss of service you've experienced and completely understand how frustrating this must be, Imogen, especially when it's happening so regularly and for such long periods during the day.
It's disappointing to hear you've been affected on multiple occasions over the last month and you haven't received clear answers about the root cause.
We'd like the opportunity to take another look into this for you and investigate what's been happening with your connection. We can't identify you from this review alone so we've reached out through Trustpilot for your account details.
Lola
A realistically fast broadband that…
A realistically fast broadband that lives up to its adverts !
Easy to sign up & set up !!
July 15, 2026
Unprompted review
Reply from toob
Thank you for your brilliant review! We’re so pleased to hear that toob’s broadband speed lives up to the hype and that getting started was quick and easy.
Israa
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