toob Reviews 

Reply from toob

3 days ago

Thank you for your brilliant review! We’re so pleased to hear that toob’s broadband speed lives up to the hype and that getting started was quick and easy.

Israa

Reply from toob

3 days ago

Thanks so much for this amazing review! We’re absolutely delighted you’re loving the speed and value with toob, and it’s brilliant to hear everything’s working perfectly for you. We really appreciate your recommendation and loyalty – here’s to many more months of reliable, superfast wi‑fi with no price rises!
If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer

ISraa

Reply from toob

3 days ago

Thank you so much for your fantastic review! We’re thrilled you found our customer service excellent and our offers great. It’s brilliant to hear your installation was prompt toob. Thanks for choosing toob.

Israa

Reply from toob

3 days ago

Thanks so much for your review, John. We're glad to hear you're finding things more reliable and faster with fibre straight to your door. If there's anything we could do to make your experience a full 5 stars, we'd love to hear your thoughts!

Israa

Reply from toob

3 days ago

Thank you for your review and for sharing your experience with our engineers. We're really pleased to hear you found them professional and quick to resolve issues—30 minutes is brilliant! We understand how important a reliable connection is, especially with things like digital door locks, and we're sorry for any delays when engineers aren't available straight away. It's great to know you feel toob offers good value and high speed. If you ever want to share more about your experience, we'd love to hear your thoughts so we can keep improving.

Israa

Reply from toob

3 days ago

Thank you so much for your fantastic review, Andy! We’re thrilled to hear you found our team helpful and friendly, and that your contract renewal was sorted so quickly. Thanks again for choosing us!

Israa

Reply from toob

3 days ago

Thank you so much for this fantastic review, Jay! We’re absolutely thrilled to hear Charlie made your renewal a breeze and that you’ve found our team both friendly and efficient. It’s brilliant to know you’re enjoying lightning-fast, reliable wi‑fi and great value for money—these are exactly what we aim for. Your recommendation means the world to us, and we’re so glad you’ve had such a top-tier experience with toob!
If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer

Israa

Reply from toob

3 days ago

Thank you for taking the time to leave a review, Daniel. We're sorry to hear how disappointed you were by the two service interruptions, particularly as they impacted your ability to watch the England World Cup matches.

We'd like to clarify these were two separate incidents and were not caused by network demand or a lack of capacity on our network. On both occasions, our teams worked quickly to identify the cause and restore service as soon as possible to minimise the impact on affected customers.

We're also sorry you are unhappy with the handling of your complaint. To clarify, the ticket that was closed related to the broadband fault itself, as the service issue had been resolved and you were no longer experiencing a loss of service. Your complaint remains open, and our Customer Relations team will be in touch to discuss your concerns in more detail, including the compensation offered and your overall experience.

We understand the frustration caused by the outages and the time you spent contacting us, and we appreciate you bringing your feedback to our attention.

Lola

Reply from toob

3 days ago

Thank you for taking the time to leave such a detailed review, Chris, although we're sorry to read about your experience.

We completely understand how frustrating it must have been to experience loss of service over several days, particularly during major sporting events, and then spend so much time trying to get updates without receiving clear information. We also appreciate the disappointment caused by the lack of promised call-backs and the feeling no one was able to provide meaningful progress updates when you contacted us.

We recognise, from your perspective, the communication and response you received fell well below the standard you expected, and it's clear from your account that this has seriously affected your confidence in us. While service faults can occasionally occur, we appreciate that this does little to lessen the frustration when there appears to be little visibility of what's being done to resolve them.

Please be assured our teams are working hard to resolve the issue affecting your area as quickly as possible. We understand the outage has already lasted longer than anyone would have wanted, and we're genuinely sorry restoration is taking longer than expected. We know how important a reliable connection is, and we appreciate the patience of everyone affected while our engineers continue their work.

Lola

Reply from toob

3 days ago

Thank you so much for your fantastic review, Dai! We’re thrilled to hear you’re enjoying outstanding service and those blistering broadband speeds. It’s brilliant to know everything’s going so well after your switch to toob. We’re here if you ever need us, and hope you keep loving the speed and reliability!

Israa

Reply from toob

3 days ago

Thank you so much for your fantastic review, Sam! We’re thrilled to hear you’re loving the speed and sticking with us for a second year. It’s brilliant to know things have been great overall, and we really appreciate your loyalty. Sorry to hear about the recent hiccups—if you ever need a hand, just let us know. We’re all about keeping things reliable and affordable, and we want to stay a provider you can trust for the long run.

Israa

Reply from toob

3 days ago

Thank you so much for your fantastic review, Lawrence! We’re thrilled to hear you’re enjoying our superb speeds and excellent reliability at a great price. It’s brilliant to know we’re delivering the value and service you expect.

Israa

Reply from toob

3 days ago

We're sorry to hear your experience hasn't met the standard we aim to provide.

We understand how frustrating it can be when you need support and can't get through as quickly as you'd like. Our teams have experienced an unprecedented increase in calls recently, which has unfortunately led to longer wait times for some customers. Please be assured that we're working hard to ensure every customer gets the support they need as quickly as possible.

We can't identify you from this review alone so we've reached out through Trustpilot for your account details.

Lola

Reply from toob

3 days ago

Thank you for taking the time to leave a review, Rob.

We're sorry to hear about your experience and can completely understand your frustration, particularly after being without service for several days and feeling that you've had to chase for information.

We appreciate your feedback regarding the communication you've received, clear and timely updates are especially important during an outage, and it's disappointing to hear the information available hasn't met your expectations.

While we're pleased that you've enjoyed a reliable service for the past two years, we recognise that it's during occasions like this that the quality of our support and communication matters most.

We'd like to take a look into this and see if there's more information we can give you but can't identify you from this review alone. We've reached out through Trustpilot for your account details.

Lola

Reply from toob

3 days ago

Thank you so much for your brilliant review, Will! We’re really pleased to hear our team made your move stress-free and that you’re happy with our service and no extra fees. It’s great knowing you’ll be connected with toob wi‑fi as soon as you move in. Thanks again for choosing us!

Israa

Reply from toob

3 days ago

Thank you so much for this fantastic review, Sarah! We’re thrilled to hear Liam made everything so clear and easy, and that you found our team so welcoming and helpful. It’s brilliant to know you’re enjoying our superfast wi‑fi and reliable service. We really appreciate your recommendation!
If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer

Israa

Reply from toob

3 days ago

We're really sorry to hear about your experience, Luke.

Being without internet is incredibly frustrating and this isn't the level of service we aim to provide, so we completely understand why you feel let down.

We'd like the opportunity to look into this further and understand what's causing the delay but can't identify you from this review alone. We've reached out through Trustpilot for your account details.

Lola

Reply from toob

4 days ago

Thank you so much for your fantastic review, Drew! We’re thrilled to hear you had such a brilliant experience with Kerrie, Jan, and Lewis—speedy, polite service is exactly what we aim for. It’s superb to know we sorted your cable and upgraded your plan in one go. Thanks for choosing toob and for shouting out our team’s top-notch service and reliability!

Rana

Reply from toob

4 days ago

Thanks Richard for the fantastic 5-star review! We're delighted you found toob easy to deal with and that our team delivered fast, excellent service.

Rana

Reply from toob

4 days ago

Thank you so much for your review, Ryan! We're thrilled to hear you've had a fantastic two years with toob and found our speeds super reliable. We really appreciate your feedback. Thanks again for choosing toob!

Rana