I feel that the TGTG app helps save not only food waste but money on your grocery bill. The bags are, for the most part, high quality left over foods or other items like flower bouquets. You soon lear... See more
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Review summary
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I’ve gotten some really good…and not so good…deals from Too Good To Go. The prepared meals and boxed foods are usually great! I’m gluten and dairy free, so I end up giving some of my orders away.... See more
First time!! disappointed as expecting $30 goods looks not much at bakers delight!! A bag with 3 different items in it!!
We were in Breckenridge and we decided to pick up a bag from Whiskey Star Smokehouse, a restaurant we have wanted to try out. We watched the app for a few nights before we could make timing work to g... See more
Company replied
Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.6
Average
112K reviews
Asks customers to review
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Great Idea if you go in with no expectations
The premise is great so I gave it five stars. A good way to try a place inexpensively. However, my first experience at Boba Casa was misleading. It said a drink and surprise, but it was just a drink, so it should have said WITH a surprise included. It just made me and the woman ahead of me think we would get more than a drink. I will give it one more try and see how it goes.
July 27, 2026
Unprompted review
The pick up was easy and a great value.
July 27, 2026
Unprompted review
very nice
Spent 2.99€ for like 6 pastry’s and they were all really good, worth so much more to be honest. The experience went smoothly and everything was easy.
July 28, 2026
Unprompted review
I love this app
I love this app! You get to save excess food from landfill at a greatly reduced price which is a win-win. There’s also the thrill of very rarely knowing what you’ll get until open the bag.
July 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Missed pick up because no notification…
Missed pick up because no notification to remind me
July 29, 2026
Unprompted review
Reply from Too Good To Go
Hello Evelyn,
Thank you for reaching out and informing us about the missed pick-up because of no notification. I completely understand how crucial these reminders are. Could you please get in touch with us through support? Thank you.
Kind regards,
Magda
I didn’t receive the food The…
I didn’t receive the food The restaurant owner or employee was terribly rude. He didn’t prepare my order.
July 27, 2026
Unprompted review
Reply from Too Good To Go
Hello Henrika Romero,
Thank you for bringing this to our attention. We are sorry to hear that you were unable to collect your order and that the interaction at the store did not go smoothly. Ensuring a positive experience at every pickup is very important to us, and feedback like yours helps us address partner interactions to maintain standard expectations across our network.
The most effective way for us to review and address your specific order is through the Help Centre in the Too Good To Go app. Please submit a report for this order directly through the app so our support team can look into the details and assist you directly.
We appreciate your support in saving food and remain committed to ensuring a reliable experience for our community.
Was plenty of items
July 29, 2026
Unprompted review
Excellent customer service
Excellent customer service, nice big bag, happy customer, highly recommend
July 29, 2026
Unprompted review
Love this idea of saving and not…
Love this idea of saving and not wasting food while allowing purchaser to feel like they got a good deal. I did not feel
I received $30 worth of bakery for $9.99. There were 3 chocolate croissants, 1 small end of blueberry lemon bread, and 1 blueberry muffin. With a little zap all but the lemon bread was good. Bread was pretty dry, but likely good in its day.Love the concept. Coffee shop was very busy and maybe they sold more than anticipated.
July 25, 2026
Unprompted review
Welcoming Staff
The Bagel Chalet welcomed me and made my experience so FUN!!! This was my very first order through this app, and the staff made me want to keep looking for more deals!!! They were excited for me and we shared my happiness together!!😊. The bagels were so fresh and tasty!!! Excellent variety too!!
July 27, 2026
Unprompted review
Great friendly place
Great friendly place, good doughnuts everytime. Great variety. Thank you Thompsons Doughnuts
July 26, 2026
Unprompted review
Fantastic deals & Great Food
Fantastic deals. I just did my first order to a place I have heard of. Great menu. I will definitely go back.
July 26, 2026
Unprompted review
A great way to discover food in your…
A great way to discover food in your area! Whether you're new to the area, been around the block once or twice or just on vacation. Also get to try them out a great price.
July 27, 2026
Unprompted review
My first experience was extremely poor
My first experience was extremely poor. The place I went had bad signage and was closed. There was a phone number on the door that I called and said the voicemail was not set up yet. I was very frustrated and chatted with a robot on TGTG -was refunded and I should see my money back into my account within five days. The next day, I saw the same restaurant was available for the service! I gave the restaurant all one stars on the TGTG app. Do not use Shiro to go.
July 27, 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your feedback. We're very sorry to hear that your first experience with Too Good To Go was so frustrating.
We understand how disappointing it must have been to arrive at the pickup location only to find it closed, with no way to contact the business. While we're glad your refund was processed, we appreciate that this did not make up for the inconvenience.
We also understand your concerns about seeing the same partner continue to offer Surprise Bags after your experience. Feedback like yours is important, as it helps us monitor our partners and address issues that may affect the pickup experience.
Thank you for bringing this to our attention and for sharing your experience. We hope you'll consider giving Too Good To Go another try with one of our many other partners in the future.
When I walked in the employee knew…
When I walked in the employee knew nothing about it. He said he was by himself and I had to wait for his coworker to come in because she probably knew. I walked around the gas station for 20 minutes until another employee came in. The other employee tried teaching the new one but he didn’t really seem like he wanted to learn. There’s not many places locally that know about it and everytime someone tries they get looked at weirdly and give an attitude . I will not be doing it again 😖.
July 27, 2026
Unprompted review
Reply from Too Good To Go
thank you for sharing your feedback. We're very sorry to hear about your experience. We understand how frustrating it must have been to wait 20 minutes while staff tried to figure out how to process your Surprise Bag.
Pickup should be a smooth and straightforward experience, and it's disappointing to hear that the staff were unfamiliar with the process and that you felt unwelcome. We also understand your concern that this seems to happen at multiple locations in your area.
We appreciate you taking the time to share these details, as feedback like yours helps us identify where additional support with our partners may be needed. Thank you for giving Too Good To Go a try, and we're sorry that your experience did not meet your expectations.
Easy and fun
It was a very easy app to use, easy to pay and easy to pick up. A win win win for all!!!
July 25, 2026
Unprompted review
The food is outstanding
The food is outstanding. They have good portion size. I will definitely go back.
July 28, 2026
Unprompted review
Great service
New to this app i found it a Great service , fantastic food,easy to use,
July 27, 2026
Unprompted review
Staff at Circle K was friendly
Staff at Circle K was friendly
Very pleased with the items I received and the value
July 27, 2026
Unprompted review
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