I feel that the TGTG app helps save not only food waste but money on your grocery bill. The bags are, for the most part, high quality left over foods or other items like flower bouquets. You soon lear... See more
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Review summary
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I’ve gotten some really good…and not so good…deals from Too Good To Go. The prepared meals and boxed foods are usually great! I’m gluten and dairy free, so I end up giving some of my orders away.... See more
First time!! disappointed as expecting $30 goods looks not much at bakers delight!! A bag with 3 different items in it!!
We were in Breckenridge and we decided to pick up a bag from Whiskey Star Smokehouse, a restaurant we have wanted to try out. We watched the app for a few nights before we could make timing work to g... See more
Company replied
Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.6
Average
112K reviews
Asks customers to review
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Fantastic deals & Great Food
Fantastic deals. I just did my first order to a place I have heard of. Great menu. I will definitely go back.
July 26, 2026
Unprompted review
A great way to discover food in your…
A great way to discover food in your area! Whether you're new to the area, been around the block once or twice or just on vacation. Also get to try them out a great price.
July 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My first experience was extremely poor
My first experience was extremely poor. The place I went had bad signage and was closed. There was a phone number on the door that I called and said the voicemail was not set up yet. I was very frustrated and chatted with a robot on TGTG -was refunded and I should see my money back into my account within five days. The next day, I saw the same restaurant was available for the service! I gave the restaurant all one stars on the TGTG app. Do not use Shiro to go.
July 27, 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your feedback. We're very sorry to hear that your first experience with Too Good To Go was so frustrating.
We understand how disappointing it must have been to arrive at the pickup location only to find it closed, with no way to contact the business. While we're glad your refund was processed, we appreciate that this did not make up for the inconvenience.
We also understand your concerns about seeing the same partner continue to offer Surprise Bags after your experience. Feedback like yours is important, as it helps us monitor our partners and address issues that may affect the pickup experience.
Thank you for bringing this to our attention and for sharing your experience. We hope you'll consider giving Too Good To Go another try with one of our many other partners in the future.
When I walked in the employee knew…
When I walked in the employee knew nothing about it. He said he was by himself and I had to wait for his coworker to come in because she probably knew. I walked around the gas station for 20 minutes until another employee came in. The other employee tried teaching the new one but he didn’t really seem like he wanted to learn. There’s not many places locally that know about it and everytime someone tries they get looked at weirdly and give an attitude . I will not be doing it again 😖.
July 27, 2026
Unprompted review
Reply from Too Good To Go
thank you for sharing your feedback. We're very sorry to hear about your experience. We understand how frustrating it must have been to wait 20 minutes while staff tried to figure out how to process your Surprise Bag.
Pickup should be a smooth and straightforward experience, and it's disappointing to hear that the staff were unfamiliar with the process and that you felt unwelcome. We also understand your concern that this seems to happen at multiple locations in your area.
We appreciate you taking the time to share these details, as feedback like yours helps us identify where additional support with our partners may be needed. Thank you for giving Too Good To Go a try, and we're sorry that your experience did not meet your expectations.
Easy and fun
It was a very easy app to use, easy to pay and easy to pick up. A win win win for all!!!
July 25, 2026
Unprompted review
The food is outstanding
The food is outstanding. They have good portion size. I will definitely go back.
July 28, 2026
Unprompted review
Great service
New to this app i found it a Great service , fantastic food,easy to use,
July 27, 2026
Unprompted review
Staff at Circle K was friendly
Staff at Circle K was friendly
Very pleased with the items I received and the value
July 27, 2026
Unprompted review
I can appreciate this experience and it…
I can appreciate this experience and it makes sense to offer these opportunities for customers!!!
July 27, 2026
Unprompted review
I am sorry
I am sorry, I don’t think this is for me. I waited and watched how the food is packed and distributed. I ended up throwing everything away. It was a way of my money. That’s two different places I haven’t liked. I’m sorry the idea is good.
July 27, 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your feedback. We're sorry to hear that your experiences with two different partners have left you feeling disappointed.
We understand how frustrating it is when the contents of a Surprise Bag don't meet your expectations, especially if you ended up throwing the food away. Our goal is to help reduce food waste while providing good value, so we're sorry this wasn't your experience.
We appreciate your kind words about the concept, even though it wasn't the right fit for you. Thank you for giving Too Good To Go a try and for sharing your honest feedback. It helps us continue improving the experience with our partners.
I have placed 2 orders so far
I have placed 2 orders so far, and each experience has been top-notch. I will definitely be ordering again. The app is simple to navigate, and I love that this program is helping to eliminate waste. I am hoping that more companies get on board.
July 27, 2026
Unprompted review
absolutely terrible
absolutely terrible. scam app. items are never worth the money. i’m deleting this app from my phone and never recommending it.
July 27, 2026
Unprompted review
Reply from Too Good To Go
thank you for sharing your feedback. We're sorry to hear that your experience left you feeling so disappointed.
Our goal is for every Surprise Bag to provide the advertised value while helping to reduce food waste, so we're sorry to hear that you felt your order did not meet those expectations.
Thank you for including your order reference (J2W33DMSWW9R1). If you haven't already, please contact our support team through the Help Centre in the app so we can review your order in more detail.
We appreciate you taking the time to share your experience. Feedback like yours helps us continue improving the experience for our users and our partners.
An absolute scam
An absolute scam. I arrived and no food was there to collect. Why on earth would you have this kind of service if it doesn’t work in reality? Such a waste of time. An absolute shitshow.
July 28, 2026
Unprompted review
Reply from Too Good To Go
Hello Jason,
thank you for letting us know about this.
If possible, please reach out to us via our app's Help Center. Our consultants would love to investigate it in depth and offer their assistance.
Looking forward to receiving your message,
Too Good To Go Team
USER FRIENDLY
The process was very smooth & easy to control every steps
July 27, 2026
Unprompted review
Great value
Easy collection, a good selection/variety of sushi, and great value for money.
July 27, 2026
Unprompted review
DONT TOUCH GAILS
I’ve had TGTO bags in the past and always been really pleased with the contents. What I got from Gail’s last night was a disgrace and couldn’t possibly be worth the £15 claimed. One very very stale baton that went straight in the bin and three indifferent cakes.Someone needs to find out what their branches are doing. I doubt the head office would sanction such appalling service.
July 27, 2026
Unprompted review
Reply from Too Good To Go
Hi Paul, thank you for sharing your experience.
I am happy to hear that you have had great experiences with Surprise Bags in the past. However, I am so sorry to hear that your recent rescue from Gail's was so disappointing. Recieving only a stale baton and some cakes that did not meet the value is frustrating. This is not the experience we want for our users, and I deeply apologize for the inconvenience caused.
So that we can review this situation in detail, provide you with the best solution, and take the necessary steps with the Gail's location in question, we invite you to contact our customer support team directly through the app’s Help Center.
Once again, I sincerely apologize for the disappointment and inconvenience. We truly appreciate your commitment to reducing food waste. Thank you for sharing your experience and making a positive impact on the planet!
All the best,
Too Good To Go
I was ordening by Starbucks
I was ordening by Starbucks . They where very unfriendly . Waste of time and waste of money
July 27, 2026
Unprompted review
Reply from Too Good To Go
Hi there,
Thank you for taking the time to share your feedback. I am so sorry to hear about your experience at Starbucks and that you felt unwelcome when picking up your order.
Providing a positive and respectful experience is very important to us, and we are disappointed to hear that this was a waste of your time and money. We will be sharing your feedback directly with our partner management team to address this with the store location.
If you haven't already, please reach out to our support team directly through the Help Center in the app so we can look into your order details and make things right for you.
Thank you again for bringing this to our attention.
Warmly,
Too Good To Go Team
Great deals
It feels good to save food from being wasted, and especially when it's super cheap to do so. Some places definitely have better deals than others. Once you find the ones that are best, you keep coming back. Give it a try!
July 25, 2026
Unprompted review
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