Too Good To Go Reviews 

112,180
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 10,037 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the concept beneficial for saving food and trying new products at a good price. People often appreciate the potential for variety and value, making it an appealing option for budget-conscious individuals. Some customers report receiving high-quality items and a generous quantity of food. However, some customers also noted significant issues with the quality of items received, including spoiled, moldy, or stale food that was often inedible. Many people felt the value for money was poor, with bags containing less food than expected or not matching the advertised worth. Additionally, some reviewers were not happy with the lack of variety or the type of products provided, sometimes receiving items they could not consume.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing satisfaction... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the excellent quality, taste,... See more

Value for money

Reviewers mention ambiguous feedback about value for money, with many expressing satisfaction, citing great... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers appreciating the great prices and... See more

Staff

Users describe positive interactions with staff, often highlighting their friendliness, politeness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I feel that the TGTG app helps save not only food waste but money on your grocery bill. The bags are, for the most part, high quality left over foods or other items like flower bouquets. You soon lear... See more

Rated 4 out of 5 stars

I’ve gotten some really good…and not so good…deals from Too Good To Go. The prepared meals and boxed foods are usually great! I’m gluten and dairy free, so I end up giving some of my orders away.... See more

Rated 4 out of 5 stars

First time!! disappointed as expecting $30 goods looks not much at bakers delight!! A bag with 3 different items in it!!

Rated 3 out of 5 stars

We were in Breckenridge and we decided to pick up a bag from Whiskey Star Smokehouse, a restaurant we have wanted to try out. We watched the app for a few nights before we could make timing work to g... See more

Company replied


Company details

  1. Business Services

Written by the company

Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.


Contact info

3.6

Average

TrustScore 3.5 out of 5

112K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(112,180)

21,015 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The box from Tim Hortons was not valued…

The box from Tim Hortons was not valued at $15.00 of product and the items were almost all the same

July 26, 2026
Unprompted review
Too Good To Go logo

Reply from Too Good To Go

Thank you for sharing your experience. We are sorry to hear that your Tim Hortons order did not meet expectations regarding its overall value and variety. We work closely with our store partners to ensure that every Surprise Bag meets the expected retail value and offers a good experience, and we regret that this was not the case for you. Please reach out to our support team through the Help Centre in the app with your order details so we can look into this further. Your feedback helps us improve, and we truly appreciate your support in reducing food waste.

Too Good To Go

Rated 1 out of 5 stars

My Review

Certain orders can leave you with no reduced food.

July 23, 2026
Unprompted review
Too Good To Go logo

Reply from Too Good To Go

Thank you for sharing your experience. We are sorry to hear that your order did not go as expected. We work closely with our partners to ensure that all Surprise Bags provide value and align with our mission to reduce food waste, and we regret that your experience fell short on this occasion. 

Please reach out to our support team through the Help Centre in the app so we can look into this further for you. Your feedback helps us improve, and we truly appreciate your support in the fight against food waste.

Too Good To Go.

Rated 5 out of 5 stars

Whole Foods has Great Bags

I primarily look at Whole Foods and if I click a surprise bag 1/2 second after it appears (and I’m inthe app) it’s often gone. I feel like people have set up bots/programs that grab them first. Wish this could be prevented.

WF’s selections are very good and the bag often contains items exceed the original price. Usually it’s very high quality.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good on going to the…

So far so good on going to the restaurants , service at Alex’s bistro was wonderful. The food was great. Also, it was hot and served well.. also big bond. Bogota was awesome. Quantity was amazing. so far this is all we’ve tried. However, my husband is picking up from the Mojito bites restaurant tonight we expect it will be wonderful.

July 25, 2026
Unprompted review
Rated 1 out of 5 stars

Abrí una incidencia porque me desplace…

Abrí una incidencia porque me desplace a recoger un pack a un local cerrado. No me compensaron.

July 25, 2026
Unprompted review
Too Good To Go logo

Reply from Too Good To Go

Hola,
Lamentamos mucho que te desplazaras hasta el establecimiento y lo encontraras cerrado. Entendemos lo frustrante que resulta esta situación, especialmente cuando además no quedaste satisfecho con la resolución de tu incidencia.
Cada caso es revisado de forma individual, y sentimos que la respuesta recibida no haya cumplido con tus expectativas. Si ya has contactado con nuestro equipo de Atención al Cliente, te animamos a responder al mismo caso con cualquier información adicional o comentario sobre la resolución para que podamos revisarlo de nuevo y asegurarnos de que se ha evaluado de forma justa.
Gracias por compartir tu experiencia y por apoyar nuestra misión de reducir el desperdicio de alimentos.

Rated 1 out of 5 stars

The food quality and quantity received…

The food quality and quantity received was not at par and comparable with the value of money

July 26, 2026
Unprompted review
Too Good To Go logo

Reply from Too Good To Go

Hi there! I'm truly sorry to hear that the food quality and quantity was not up to par. We always aim for your surprise bag to not just meet but exceed your expectations every time.

Please reach out to our team via the Help Center in the app, adding as much detail as possible. This will allow us to investigate your specific case thoroughly and relay your feedback directly to the store.

Talk soon!

Rated 1 out of 5 stars

this shop has stopped doing bags anymore

this shop has stopped doing bags anymore

July 26, 2026
Unprompted review
Too Good To Go logo

Reply from Too Good To Go

Hi Patricia, John here from Too Good To Go!

Thank you so much for bringing this to our attention! We truly appreciate you taking the time to let us know so we can review this store's listing and make sure our app stays up to date.

If you had a reservation for this store and were unable to pick up your Surprise Bag, please reach out directly to our Customer Support team through the Help Center in the app (under Profile > Help Center) or via our support page. 

Once you get in touch with your order details, our team will be more than happy to take a closer look and assist you right away.

Thank you again for your help in keeping our platform accurate, and have a wonderful day ahead!

Rated 5 out of 5 stars

Amazing offers

A friend recommended the app and I was a bit weary at first. But I gave it a go and was shocked at how generous the offerings were. We have tried a bakery, and Indian restaurant and a sushi takeaway. All have been above satisfactory. I really recommend the app and the offers.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Two Separate Orders

Lasf week, I was finally able to reserve a meal from Blood Brothers BBQ and about half an hour before leaving to pickup, I was notified they had nothing left. Still waiting on my refund.
I also ordered from Tiffs Treats even on the next day and was able to pick up both orders at the same time, flawlessly!

July 22, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look