I feel that the TGTG app helps save not only food waste but money on your grocery bill. The bags are, for the most part, high quality left over foods or other items like flower bouquets. You soon lear... See more
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Review summary
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I’ve gotten some really good…and not so good…deals from Too Good To Go. The prepared meals and boxed foods are usually great! I’m gluten and dairy free, so I end up giving some of my orders away.... See more
First time!! disappointed as expecting $30 goods looks not much at bakers delight!! A bag with 3 different items in it!!
We were in Breckenridge and we decided to pick up a bag from Whiskey Star Smokehouse, a restaurant we have wanted to try out. We watched the app for a few nights before we could make timing work to g... See more
Company replied
Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.6
Average
112K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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So far so good on going to the…
So far so good on going to the restaurants , service at Alex’s bistro was wonderful. The food was great. Also, it was hot and served well.. also big bond. Bogota was awesome. Quantity was amazing. so far this is all we’ve tried. However, my husband is picking up from the Mojito bites restaurant tonight we expect it will be wonderful.
July 25, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Abrí una incidencia porque me desplace…
Abrí una incidencia porque me desplace a recoger un pack a un local cerrado. No me compensaron.
July 25, 2026
Unprompted review
Reply from Too Good To Go
Hola,
Lamentamos mucho que te desplazaras hasta el establecimiento y lo encontraras cerrado. Entendemos lo frustrante que resulta esta situación, especialmente cuando además no quedaste satisfecho con la resolución de tu incidencia.
Cada caso es revisado de forma individual, y sentimos que la respuesta recibida no haya cumplido con tus expectativas. Si ya has contactado con nuestro equipo de Atención al Cliente, te animamos a responder al mismo caso con cualquier información adicional o comentario sobre la resolución para que podamos revisarlo de nuevo y asegurarnos de que se ha evaluado de forma justa.
Gracias por compartir tu experiencia y por apoyar nuestra misión de reducir el desperdicio de alimentos.
The food quality and quantity received…
The food quality and quantity received was not at par and comparable with the value of money
July 26, 2026
Unprompted review
Reply from Too Good To Go
Hi there! I'm truly sorry to hear that the food quality and quantity was not up to par. We always aim for your surprise bag to not just meet but exceed your expectations every time.
Please reach out to our team via the Help Center in the app, adding as much detail as possible. This will allow us to investigate your specific case thoroughly and relay your feedback directly to the store.
Talk soon!
this shop has stopped doing bags anymore
this shop has stopped doing bags anymore
July 26, 2026
Unprompted review
Reply from Too Good To Go
Hi Patricia, John here from Too Good To Go!
Thank you so much for bringing this to our attention! We truly appreciate you taking the time to let us know so we can review this store's listing and make sure our app stays up to date.
If you had a reservation for this store and were unable to pick up your Surprise Bag, please reach out directly to our Customer Support team through the Help Center in the app (under Profile > Help Center) or via our support page.
Once you get in touch with your order details, our team will be more than happy to take a closer look and assist you right away.
Thank you again for your help in keeping our platform accurate, and have a wonderful day ahead!
Will definitely get this again!!
Quick and friendly service. Very generous bag of bakery items.
July 24, 2026
Unprompted review
Amazing offers
A friend recommended the app and I was a bit weary at first. But I gave it a go and was shocked at how generous the offerings were. We have tried a bakery, and Indian restaurant and a sushi takeaway. All have been above satisfactory. I really recommend the app and the offers.
July 25, 2026
Unprompted review
Two Separate Orders
Lasf week, I was finally able to reserve a meal from Blood Brothers BBQ and about half an hour before leaving to pickup, I was notified they had nothing left. Still waiting on my refund.
I also ordered from Tiffs Treats even on the next day and was able to pick up both orders at the same time, flawlessly!
July 22, 2026
Unprompted review
Easy and quick
Easy and quick. Beware of cancellations and irascible staff at pick up points.
July 25, 2026
Unprompted review
Love the variety but I do live in inner…
Love the variety but I do live in inner London so loads of choice. Always bag an amazing deal and love trying out the new surprise bags
July 27, 2026
Unprompted review
Very easy app to understand and use
Very easy to understand and use the app. Lots of outlets available with a good range of produce available throughout the day. On the several occasions that I have used the app I have encountered no issues at all, and collection of items from the various outlets has been straightforward and quick.
July 26, 2026
Unprompted review
Greggs Too Good To Go Bag
This was my first time buying a "Too good to go" bag. I played it safe and went to Greggs. I wasn't sure of what to expect (even after watching a couple of videos on Instagram). However, I was pleasantly surprised with what I was given: a chicken and bacon baguette, chicken goujons, 2 pork sausage rolls, a glazed doughnut and a piece of Tottenham cake! I will be purchasing again; I may try other stores! All the food was fresh and of good quality.
July 26, 2026
Unprompted review
Avoid the sandwich shop in Chorlton St bus station
2 out of 3 Stale Sandwiches and both of them were the same
Also the third sandwich was served cold and greasy
July 26, 2026
Unprompted review
Reply from Too Good To Go
Hello,
Thank you for your feedback, and we deeply regret the unpleasant experience you had.
In order to help resolve the situation in the best possible way, we kindly ask that you contact our support team.
We appreciate your understanding and remain available for anything you may need.
Fantastic bag of goodies from Greggs
Fantastic bag of goodies from Greggs. Full to the brim, a nice selection of sandwiches, sausage rolls and doughnuts. Very happy with my purchase!
July 26, 2026
Unprompted review
I didn’t get the food
I didn’t get the food. 9:00pm Pizza Hut had no idea what I was talking about. Kept asking if I had the correct store, they did not have my order number even after I showed them my email receipt and the receipt from the app. I accepted the pickup in the app but it did not show in Pizza Huts system. Manager said I need to ask Too Good to Go for a refund. Majestic Theater was closed when I got there at 8:20pm during the pickup window. I was refunded for that. Overall terrible customer service and will never use this app again, do not recommend. Got scammed of my $4.99 from Pizza Hut and $4.99 from Majestic Theater in the same night.
July 25, 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered with both of your orders. We understand how frustrating it must have been to travel to the pickup locations only to be unable to collect your food.
We're sorry that the Pizza Hut location was unable to locate your order despite your confirmation and receipts, and that your overall experience left you feeling disappointed. We also apologize for the inconvenience caused by arriving at the second location during the pickup window only to find it closed.
If your Pizza Hut order has not yet been resolved, please contact our support team through the Help Centre in the app. Every request is reviewed by our team, and we'll investigate what happened and assist you accordingly.
We appreciate you bringing this to our attention and are sorry that your experience did not reflect the service we aim to provide.
Easy to use and a great way to reduce…
Easy to use and a great way to reduce food waste
July 26, 2026
Unprompted review
Not impressed
I went in on my schedule time to pick up my order and I knew it was going to be pasta. I waited in line and it was pretty busy but when it was my turn, they handed me a bag that was pretty heavy. When I got home and I looked at it, it was spaghetti, covered in Alfredo sauce. there was another small container with it when I opened it. It was cut up pieces of bread with some type of icing on it. It was hard as a rock. I actually had to throw it away. Don’t get me wrong on this restaurant, I have dined in there many many times and the food is wonderful but what they pass out and leftover stuff just is terrible. I will never go back again for something on this food app.
July 15, 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your feedback. We're sorry to hear that your Surprise Bag did not meet your expectations, especially since you've had positive experiences dining at the restaurant before.
We understand your disappointment with both the selection and the quality of the items you received, particularly the bread, which you found inedible. While Surprise Bags contain surplus food that can vary from day to day, the items should still be suitable for consumption and provide a positive experience.
We appreciate you sharing these details, as feedback like yours helps us continue working with our partners to improve the quality and consistency of Surprise Bags.
Thank you for supporting our mission to reduce food waste, and we're sorry this experience left you disappointed.
Reply from Too Good To Go
thank you for your feedback. We're sorry to hear that your Surprise Bag was disappointing and that the food was cold and did not provide the value you expected.
We understand how frustrating it is when the quality and value of a Surprise Bag don't meet expectations. While the contents can vary depending on the available surplus, they should still provide the advertised value and a positive overall experience.
We appreciate you taking the time to share your experience. If you believe the bag did not meet the advertised value, please feel free to contact our support team through the Help Centre in the app so we can review your order.
I was a bit disappointed by the fact…
I was a bit disappointed by the fact that half the items from my Harris Farm bag were on the Use By date and I had to throw three items away as they were already tasting off and fizzing slightly.... there was a pizza which was best before July 22 (and it was July 26). I am happy to purchase and expect 1-2 days to eat the food, but not to buy food which is obviously unsafe to eat.
July 26, 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your feedback. We're sorry to hear that you received products that you believe were no longer safe to consume. We understand how disappointing that must have been.
Items included in Surprise Bags may sometimes be close to or past their best before date if they are still safe to eat. However, products past their use by date, or food that shows signs of spoilage, should never be included. Based on your description, we completely understand why you chose not to consume those items.
Thank you for including your order reference (ONXZ4VGRXW63). Our team will be able to use this information to review the case. If you haven't already, please contact us through the Help Centre in the app so we can investigate this order further.
Your feedback is invaluable in helping us maintain food safety and quality standards with our partners.
So far, I'm not impressed.
I've only used this app a couple of times but so far, I am not impressed. The first time I just got a box of doughnuts, which was really disappointing, because I'm not crazy about doughnuts. I was hoping there would be a couple of bagels or possibly a sandwich. The second time I used this app it was to get pizza. 2 very thin slices of cold pizza. So far not very impressed. I will still use the app a few more times at different places.
July 25, 2026
Unprompted review
Reply from Too Good To Go
Hello and thank you for your feedback!
We are sorry for this disappointment. If you are ever disappointed, please don't hesitate to write to us directly from your reservation receipt—this will allow us to help you as best as possible! We really appreciate that you want to make a difference with us and the anti-food waste community.
See you very soon for new successful saves!
Best regards,
The Too Good To Go team
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