Tools4Trade Reviews 

Great product brilliant price and fast secure delivery thank you very much 👍🏼🙏

Ordered a reasonable amount of kit which should have entitled me to a promotional item. Apparently, however, after a lot of back and forth emails I placed the order too late. It was placed on the 13th Feb for a promotion that ran 4th-13th Feb. However, I am informed it ended at midnight, presumably 12am the 12th! I placed an order with ITS on the same day which arrived a full week before my tools4trade order arrived and I had constant delivery updates from them as opposed to none from tools4 trade.
Nothing wrong with my order, everything works as it should. However, if like me, you don’t like being duped and want your order fast then try somebody else.

Amazing company, service amazing, delivery amazing. I will buy again from them.

I ordered tools for £700 and paid an additional £6 for delivery because the website advertised “next day” delivery. However, after placing the order I was informed that this actually meant “next working day.” As a result, the items would arrive at exactly the same time as the free delivery option.
I contacted the company on the same day to ask if they could either refund the £6 delivery charge or simply process the order using the free delivery option, since there was no difference in the delivery time. Unfortunately, they refused to do either.
I found this very disappointing. Paying extra for a service that offers no benefit is frustrating, and the refusal to resolve such a small issue reflects very poorly on the company’s customer service. Based on this experience, I would not use this company again or recommend them to others.

This was a great experience, it was easy to find what I needed, and at a good price, the website was easy to navigate, and the whole purchase was simple, and safe.
I even ordered a coffee mug, which I now use almost every day, andnit pares up with my makita coffee maker to keep my coffee warm while I am working.
I will be purchasing More tools in the near future, so I will be straight onto tools4 trade website .

Genuinely brilliant service and competitive pricing from Tools4Trade on our recent purchaser of a Cement Mixer. Unfortunately on the delivery of the mixer, it was damaged in transit, Tools4Trade arranged for the pick up of the damaged mixer and its replacement. Throughout the process Ramesh was helpful, pro-active and transparent with what was going on and it genuinely was excellent customer service. We will use Tools4Trade again

This company and there products are great superb for DIY work great value for money.

I’m extremely disappointed with my experience with Tools4Trade.
I spent thousands of pounds with this company on brand new tools, expecting a professional service. Unfortunately, when the delivery arrived, the items were soaking wet and clearly had been left outside. Several of the tools were damaged as a result, which is completely unacceptable given they were sold as new.
After contacting customer service, I was told I would receive a partial refund for the damage. However, months have now passed and despite numerous phone calls and emails and being reassured each time that the refund would be processed I still have not received anything.
The lack of follow-through and accountability has been incredibly frustrating. It’s not just the condition the tools arrived in, but the ongoing failure to resolve the issue that has left me so dissatisfied.
Based on my experience, I would strongly advise others to think carefully before purchasing from this company.

I ordered a HiKOKI nail gun on January 12th. I was out of the country at the time and so this was delivered to my brothers house . The kit was to include a charger and two 5.0ah batteries .
As it happened I was only able to get back to the UK and open the package on Wednesday 11 th February . When I opened it there was only the naked unit in the box ... no batteries or charger
I called immediately and took photos. The call didn't quite go as planned due to the fact over 30 days had passed since the package was delivered to my brothers place . It required a few more calls over a couple of days but the problem was sorted out, and whilst I have left the uk to carry on with my project abroad, there are two batteries and charger at my brothers place ... which someone is bringing out to me .
So whilst it wasn't ideal to have parts that were missing, it was a minor thing really, and all businesses have problems. How the problems are dealt with is what's important.
I found the customer service agent who I dealt with helpful and proactive in helping to sort this out . Bear in mind that they took my word after some weeks had passed and trusted me .So in view of my experience I would recommend Tools4Trade and would definitely use this company again . A very positive experience

PAID FOR NEXT DAY DELIVERY, DHL SAID THEY COULD NOT GAIN ACCESS TO MY PROPERTY . THAT IS NOT THE CASE ACCESS IS AVAILABLE 24 HRS A DAY .I HAVE BEEN HERE FOR THE LAST 16 HRS

Ordered and paid for item plus delivery to be called and told this is a collection only product and when will I be collecting!!! Money tied up until

Really good experience. First time using tools4trade, I bought a Makita plunge saw set. It arrived promptly and was perfectly packed, exactly as described and competitively priced. Highly recommend, thanks

Ordered a twin Makita drill set that arrived to the wrong address due to a website error. They didn’t refund me or help me get my £270 purchase back whatsoever. Computer says no attitude and shitty customer service

Fantastic service very fast delivery and great price hassle free experience would recommend and use again

What an absolute waste of time this company is. Paid for next day delivery what a joke that was!!! Took over a week to deliver. Blamed the snow that was at least 1 month ago!!! I was not in. No notification it had or had not been delivered by DPD but Delivery driver left it at my door. When I ask I get told “it’s been delivered” When I get home delivery has disappeared!! Now I have over a week to file a form to DPD to make a claim! Non of this is my fault apart from using Tools4Trade, should be fools4trade! You’d think it was a very high priced product I’d bought not a £21.99 value INCLUDING “next day delivery!”latest is DPD are going to interview the driver, come to my house to retrace his steps and see where he left it. Personally I have contacted the BBC to see if Nick Ross and Sue Cook fancy coming out of retirement for a re enactment and a special crime watch appeal. Awaiting a reply from the bbc. Until then it’s up to DPD and TOOLS4TRADE to sort out this theft that I had zero control over!! I recon that £21.99 for a rubber strip will sell for millions on the black market! What an absolute joke!! BUT I made the same purchase on eBay and I now have and fitted my strip. Delivered by the ever faithful Royal Mail. I shall update at the nearest opportunity!! Order number T4T-331341 so don’t ask!

Ordered a metal drawer tool box, was the cheapest about but decent quality amd also delivered in 24hrs so thanks.
Recommend 👍

Made order for an excel table saw. They fulfilled the order and instructed DPD to deliver. Cancelled order, then rose the price by £100 and claimed that the item wasn't in stock, when it was still in stock on the website. Shady business practices

First time ordering from T4T
Great deals and was delivered within 48hrs on free shipping option.

If I could give less than 1 star I would. Read all the negative reviews and I can confirm my experience was the same. Item arrived damaged beyond recognition but in pristine packaging so clearly an issue before the courier (dpd) got hold of it. I raised the issue on the day of delivery, there website states within 48 hours but your statutory rights I believe are actually 30 days. Here’s where the fun starts, get hold of customer support, approximately 10 emails back and forth pictures of packaging, damaged product etc and agreed to arrange dpd to collect to return. 2 minutes later an email from someone else from their customer support and they are saying I still have to send multiple photos as evidence to make a claim against dpd, I’m not making a claim against dpd, they are trying to put the blame on them despite this being their issue and regardless the contract with dpd is with themselves not me. So the emails continue back and forth to the point I’m receiving conflicting information from all angles, what I presume is stalling tactics so they can tell me I’ve left it too long to return. So as I paid through PayPal I open a case on PayPal to get my point across as I’m going around in circles. Anyway, now I get an email from customer support rep 1 who first told me he’d arranged the item to be collected, throwing a strop because I’ve opened a PayPal claim and the guise of the rest of the email to me seemed like blackmail to try and get me to close the PayPal case. Telling me it was now going to take longer to resolve this. However having bought online through PayPal more than once before I know this is actually a total lie, once the item was received back by them they can respond to the case by clicking the big “REFUND” button, case closed, I go away, end of story. Absolute bunch of liars, will never buy from them ever again and if I hear anybody else suggest they shop there I will tell them to avoid like the plague. I’m awaiting refund still as less than 7 days since this happened but if I can I will update as I’m sure there will be more bulls**t once they receive the item back. The blame might turn to me instead of dpd despite having clear photographic evidence. Update: the return was delivered back to them with their own label on 3/2/26, no refund yet received. Emailed them asking for the refund to be completed, no response. To be continued… Update: finally received a refund via a PayPal claim, there was still no response from seller and they wouldn’t refund despite receiving the item back, I had to get PayPal to step in and take action. To anyone that is still daft enough to want to buy anything from them after reading all of the similar negative reviews, pay with PayPal and document and record absolutely everything, or better still, stay well clear, spend your money elsewhere