ToolshouseReviews 

brush cutter was fatly after 2 month of use unable to contact anyone in relation to repair and left e-mail messages . No response. Have been chasing them for one month still no joy. The operators appear to be allusive

Bought some from them a few months ago, item came quick, well packaged and as described on the website.

Ordered items through Amazon
Good product, sds drill bits, great price
Delivered on time
Could not ask for more, will shop again

Ordered a product - said Evri waiting on product but after 2 weeks never updated. Chased on webchat and never got a response. Called a told would get a call back - 5mins later an email to say refund started. No courtesy call to update me on situation or explain why my order wasn’t being processed

I looked through a selection of tools you had on offer and didn't find anything cheaper than other tool sellers or eBay. So, sorry but in my opinion your nothing special.

Great service full informed on the delivery of my item - delivered with care
Thank you

Very much appreciated the quick response! All received on time.

Good Job,very happy with my purchase..

Good quality and fast delivery. I had no issues with then and will use them again.

They sent me the wrong item, I had to message them multiple times to get a response back when they’d sent me something much cheaper than I’d paid for. Finally, I got a reply which was “we are all human and make mistakes” no apology!
Then instead of getting the toolbag I wanted, they just automatically sent me a refund. At this point I didn’t question it and took my business elsewhere.
However, I have asked numerous times for the £15 postage fee I paid to return the item and NEVER received it from them.
AVOID AT ALL COSTS!!!

I ordered wire stripper (CK) which I needed it to do my practice in the college....I waited around two weeks then I emailed Toolhouse.. I been told my item is on the way back to me, but that wasn't the case! Eventually I've an email saying that they will refund me!! Not happy at all!!!

Good product quick service

Having ordered from this company, I kept waiting for the delivery. Kept going onto the tracking link provided. After a week, it still said waiting for the courier to pick up. Unbenown to me, the courier had put it in the bottom of the green bin and put the tray back over the top. No note through door. It got thrown away. Toolshouse now not responding to my e mails. I'm finding it discurteous and unprofessional. I had spoken on the phone and they simply said the e mail link does work. I assured the lady it didn't. Said she would contact the couriers. Still no word back. Last 3 e mails unanswered.

yep good quck service items are good so i am happy thanks loads MIKE

Sadly made the mistake of straying from Screwfix and Toolstation tempted by lower price.
Unfortunately my order was not received , it appears to have been dispatched and then just left on my doorstep by Evri when I wasn't home . I didn't receive any notification of dispatch or delivery so surprise surprise when I got home from work a couple of days later it was no longer there.
Evri's fault totally but the response from Toolshouse is what dismayed me and means I won't use them again.
They don't appear to answer the phone , you don't get a response when submitting an online message via their 'help' portal and it they ignored my first email.
When I sent another email they just dismissed the issue saying it was now more than 5 days since delivery and they weren't going to do anything.
So out of pocket and still have to go buy from somewhere else .
Appalling customer service.

Good communication, prompt service and competitive price

Took money. No purchase confirmation. No email. Not answering any contact numbers or emails. Item not sent. £500 taken, dreadful service.