Toolsite.co.uk Reviews 

147
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I purchased a Hyundai HYM510SPE 20" 51cm 510mm Self Propelled Lawnmower Electric Push Button Start 196cc Petrol Lawn Mower in 2022 and I was very impressed with the the delivery and how the mower look... See more

Rated 5 out of 5 stars

Purchased a Hyundai HYTD500 tracked dumper for some landscaping projects. Alex was helpful in assisting me with the purchase to ensure the machine was going to do what I needed it for. Ordered... See more

Rated 5 out of 5 stars

My Hyundai mower promptly delivered within 2 days, the guys are great to chat to and very helpful. The only grump I had was it was advertised on google with an extra 5% off by Klarna, BUT because i... See more

Rated 5 out of 5 stars

Excellent service and very quick delivery. Ordered a DeWalt lawn mower and chainsaw for my husband's birthday yesterday and was delivered this morning at 10am. Spoke to a gentleman on the phone... See more

Company details

  1. Tool Store

Written by the company

Toolsite is the UK's leading tool and power equipment provider with over 20,000 product lines ready for next day delivery. Free UK delivery and 30 day returns.


Contact info

3.7

Average

TrustScore 3.5 out of 5

147 reviews

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3.7

All reviews

(147)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Hyundai Cordless Lawn Mower

Highly recommend Toolsite; brilliant service and communication and the Hyundai lawn mower is exactly as described, the only thing in my opinion is the battery life could be better but that is nothing to do with Toolsite

May 27, 2023
Unprompted review
Rated 5 out of 5 stars

Hyundai HYM430SPE

My Hyundai mower promptly delivered within 2 days, the guys are great to chat to and very helpful.
The only grump I had was it was advertised on google with an extra 5% off by Klarna, BUT because it already discounted, it dosn`t apply. ( Still the cheapest around and Toolsite will beat any price if found cheaper).
Brilliant mower, wish I got it sooner!
Will use Toolsite again!

May 26, 2023
Unprompted review
Rated 3 out of 5 stars

Disappointing experience

I ordered a large wood chipper from toolsite at a cost of £1900 in the first week of April, and even now, in the last week of May, I still don't have a working machine:
- The website said it in stock when I ordered, but it turns out it was being sold as a "preorder"
- After a month the manufacturer contacted me to let know it was on its way from them directly
- When the unit finally arrived, one of the blades failed after literally less than 10 minutes of operation.

Update: Toolsite did finally agree to send replacement blades at their cost, and in fairness they seem to be somewhat at the mercy of the manufacturer for the original delivery.

However, I do think they could have done a better job of being more transparent, managing expectations, and being more active about sending updates.
To their credit, the customer service people there have been very open to hearing this feedback.

May 25, 2023
Unprompted review
Toolsite.co.uk logo

Reply from Toolsite.co.uk

Hello Al,

I am sorry to hear the problem you had with this order but I can see a member of the team has now been in touch and resolved this for you.

If you need anything further please don't hesitate to reach out to me personally at reviews@toolsite.co.uk.

Kind regards,
Rob.

Rated 5 out of 5 stars

Great company!

Great company!

Product and price were great, the team were very helpful via email.

May 17, 2023
Unprompted review
Rated 1 out of 5 stars

Was having a nightmare

Had a nightmare as I ordered a lawnmower then after 2 days was told out of stock. However, after making contact with Toolsite they have sent an item out for delivery tomorrow with an upgrading version . However, have waited in again all day for the delivery I was promised and nothing has arrived!! 😡😡😡absolutely shocking service!!

May 4, 2023
Unprompted review
Toolsite.co.uk logo

Reply from Toolsite.co.uk

Hi James,

I apologise sincerely for the inconvenience of this. Often orders are delivered within 2 working days. We completely understand the hassle of not receiving a product you have ordered within our quoted delivery times.

I can see a member of the team has been in touch with you regarding your order to get this resolved.

Kind regards,
Kieran

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