tootsboots.co.uk Reviews 278

Straight forward

Product is great. Customer Service is a little bit slow

Boots have arrived after paying £170.00 and worn 3 times and 2 studs have come off, theses are WC boots black marked and the studs are from NIKE and stuck on to the World Cup boots, when questioned they said they are dual studs, and not putting on the world cup studs, now I am looking to progress via small claim courts to resolved this

Quality of product is good but waited over 3 months! And had email 3 times. There was not due warning when ordering.

Waited years to get my own custom boots made. It was worth the wait!! Had tootsboots custom make the only boots in my eyes……copa mundials. Great job and would highly recommend. Great service and communication throughout. Will definitely be using again.

John Spence

Outstanding service and a top-quality job again. Thank you.

Simple process, quick turnaround and quality work!

DO NOT USE THIS COMPANY!! Waited over 85 days for my order when the website clearly states 2-4 weeks. Cancelled the order twice, with no response, until i issued a charge back with my bank and then all of a sudden my boots were ready. Sent the boots back the day they got delivered, has been another 2 weeks and have still not received my money back after being told it would be sent back to me over a week ago. I will be issuing a charge back again and will not be cancelling it with my bank this time. Absolutely abysmal.

Quality was good. But severely disappointed with delivery time again. Twice now have ended up waiting much longer than anticipated. Website said 4 weeks when ordering, ended up waiting 12 weeks. Communication could have been better.

24 weeks and I still don't have my purchase.

HORRIFIC EXPERIENCE. Please read these reviews as they’re spot on. Was quoted 4-6 weeks in June. Still not arrived 15 weeks later. You will get bogus tracking details for an order which doesn’t arrive, and you will not get a reply to any request to refund. How Trading Standards aren’t involved, I don’t know!

I don’t no why you have sent me this email. I still don’t have my product you don’t reply on any social media emails etc. worse service I have ever had it’s been about 5 months and I still have nothing. Emails say Evri haven’t even received it yet. Awful

Ordered boots 27 June
Still waiting for my order
Had tracking number since 23rd August but EvRi still haven’t received from toots

Still haven’t received my boots, 3 months down the line, communication is shocking! 😡😡😡

Dreadful service was told 4-6 week wait but ended up being 13 week wait I sent emails an didn’t get a response absolutely shocking service I would strongly recommend to anyone don’t not order from them choose another company

Awesome boots, post sales experience is poor though.

Worst customer service ever received, a simple black out Copa Mundial took 22 weeks to receive, zero communication and requests for a refund completely ignored, horrendous experience.

The quality of the detail was great.....but very busy so a little wait during summer.

Waited about 20 weeks for my boots had to buy boots in the meantime so cost me twice as much