All platform fees are very transparent, and they offer a free demo account that's valid forever. A truly positive experience.
Company replied
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See what reviewers are saying
Scam broker Forget about profit this broker will not give your deposit money 100% B book broker thats what crying for withdrawals Minimum trading time 3 minutes - how this possible all over t... See more
Company replied
Since I started using TOPONE, deposits have been almost instant and withdrawals are always on time. That kind of efficiency gives me peace of mind - no need to worry about cash flow. You can tell they... See more
Company replied
This platform is fantastic for beginners like me - their guides are super easy to understand, and they real-time news feed is a great way to learn while actively trading. I'm already building up my wi... See more
Company replied
Company details
Written by the company
We are a reliable online trading provider, giving you access to opportunities to trade global financial markets through our Innovative platforms and apps.
Contact info
704 Station Street, 3128, Box Hill, Australia
- +61 2 61720053
- cs@top1markets.com
- top1markets.com
3.7
Average
24 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
@Trustpilot in my last review @Top1…
@Trustpilot in my last review @Top1 Market said we will solve your issues please contact our coustomer support. I contact them they behave very rudely. They repeated same sentence and never replied as a human. They reply as robot and repeated same lines. If did scalping so cut scalping amount why cut my all profit. They are doing scam.
Top1 scammers they cut my all profit when I withdraw and also cut 3usd fee from deposited amount.
Top1 scammers.
May 12, 2023
Unprompted review
Reply from TOPONE Markets
Dear Manoj Kuhad,
First and foremost, please accept our sincere apologies for the delayed response. We genuinely appreciate your feedback regarding our customer service communication and fund handling issues. We take your comments seriously and sincerely apologize for any inconvenience and negative experience caused.
Regarding your feedback on the repetitive and rigid responses from our customer service, we have already enhanced our overall customer support team's training to ensure more professional and empathetic communication in the future.
Concerning your queries about our handling of funds, we would like to clarify: According to our trading terms and platform policies, certain specific trading practices may indeed result in the cancellation of partial or entire profits. For detailed terms and further explanation, please refer to our official website or feel free to contact us directly again for more clarity.
Regarding the mentioned $3 fee, this is a standard fixed fee charged by third-party payment channels specifically for small withdrawals and is not an additional charge imposed by our platform. This fee structure is clearly outlined on our website for customers' prior awareness.
We fully understand your feelings and sincerely hope for another opportunity to communicate and assist in resolving your concerns. If you are willing, please do not hesitate to contact our online customer service again or reach out to us via email at cs@top1markets.com. We will actively and promptly assist you.
Thank you once again for your patience and understanding, and we apologize again for the delayed reply.
Sincerely,
TOPONE Markets Customer Support Team
Experience and Suggestions
I saw very big improvement the last 1 year, I've been with them for quite a while, never had problems which I am thankful, but I am writing this review to tell the team of TOP1 Markets to make the leverage adjustable, the only missing thing and this is why I am still using other platforms not only this one. I've had problem with scams before so I know this is real and there is no shady activity or what so ever at the backstage.
January 12, 2023
Unprompted review
Total Withdrawal balace not showing
Total Withdrawal balace not showing. I deposited today 50 usd. My previous balance is 18 usd. But when I want to withdraw its showing 18 usd . Where is my 50 usd ?
May 7, 2023
Unprompted review
Reply from TOPONE Markets
Thanks for letting us know about your experience with our product. We understand that you’re not happy, and we’d like to make things right.
At TOP1 Markets, client deposits are usually received in 10 minutes and displayed in the trading account. If it takes more than 10 minutes for the funds to arrive, it is possible that the bank or payment channel is processing abnormally or you have not submitted the deposit correctly. Please visit our official website https://www.top1markets.com/ and contact our online customer service, or you can contact us directly vis or support@top1markets.com, and we will do our best to help you find the reason so that e we can process this for you
TOP 1 Markets is a regulated platform that guarantees the safety of our clients' funds! We are always here to help!
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