Banner for Top Auto Balear

Top Auto Balear Reviews 487

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of the entire process from pick-up to drop-off. Many appreciate the friendly, professional, and helpful staff who make interactions pleasant and straightforward. Reviewers also frequently mention the great value and competitive pricing, often finding it to be the cheapest option compared to other rentals. The convenience of multiple pick-up and drop-off locations, including the airport and Palma downtown, is a significant advantage for many consumers. The cars are generally described as clean, well-functioning, and as agreed upon, with some noting new models and low mileage. However, some people were dissatisfied with car availability and unexpected changes to their reservations, leading to frustration and additional charges.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency and hassle-free nature of... See more

Staff

Clients share positive opinions on staff, consistently highlighting their friendliness, helpfulness, and... See more

Location

Customers had positive experiences with location, highlighting the convenience of picking up and dropping off... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and fair prices, often... See more

Product

Reviewers mention positive feedback about the product, with many finding the cars to be clean, functional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience was fantastic - everything worked smoothly. No surprises. - Very nice staff, good communication via email and Whatsapp. - Clean and new car with low mileage. - Car model as agre... See more

Rated 5 out of 5 stars

The best rental company we’ve used in Mallorca. We got a great price and picking up and dropping off the car was really quick and simple - no taking buses to industrial estates in the middle of nowher... See more

Rated 5 out of 5 stars

Everything went perfect. Top Auto Balear offers the possibility to rent a car in Palma downtown which is advantageous vs most rent-a-car firms that offer only the possibility to pick the car up at the... See more

Rated 5 out of 5 stars

Fantastic experience dealing with this car rental company. Rented for 1 week. Super value, excellent communication and very friendly staff. Car as booked, quick and easy collection and we were away to... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service

About Top Auto Balear

Written by the company

⭐️We want you to rent a car with us, but most of all, we want to be a part of your holidays!

❤️We will do our best to make your experience of picking up and dropping off the car as easy and enjoyable as possible! At the airport? No problem. Would you rather leave it somewhere else? We fix it!

🏝We are not a multinational, we are travelers and we know what is most important: experience.

👍Unlimited mileage Full / full fuel tank All risk insurance with or without excess. No surprises, includes glass and tires, payment on destination and free cancellation, free additional driver...


Contact info

4.8

Excellent

TrustScore 5 out of 5

487 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable

Reliable, Efficient : Drop off and pickup from different locations without any extra cost, Fast release of the deposit. Very satisfied.

July 10, 2024
Top Auto Balear logo

Reply from Top Auto Balear

❤️🆃🅾🅿 🚙🏝Many thanks!!!

Rated 3 out of 5 stars

Because we didn’t fill the gasolina…

Because we didn’t fill the gasolina they charge 40€ extra up to the gasolina price to do the filling

June 18, 2024
Top Auto Balear logo

Reply from Top Auto Balear

Hi Christophe, we clearly advise on all documents about returning car fuel full, is not only the gas cost but the time spent in having to refuel it and return it to be able to rent again.❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

Good car

Good car, great service. Thank you!

July 5, 2024
Top Auto Balear logo

Reply from Top Auto Balear

Thanks to you!❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

Mallorca 24

Staff were very helpful with changing plans.

May 15, 2024
Top Auto Balear logo

Reply from Top Auto Balear

Many thanks Carolyn❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

Excellent

Easy, accessible, good service, good prices. I always come back to this place.

July 17, 2024
Top Auto Balear logo

Reply from Top Auto Balear

Many thanks Vanessa❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

Everyone at TopAuto was very friendly…

Everyone at TopAuto was very friendly and efficient. The car worked well and the pick-up and drop-off process was very easy. Highly recommend.

July 10, 2024
Top Auto Balear logo

Reply from Top Auto Balear

We are very happy to read this, Pete. Our pleasure❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

Very good experience

Picked this company based on comments. It was as fine as other comments said. Car is fast to pick from airport parking. Instructions and whatsapp connection with the company are simple.
The car had a tire a bit defleted I texted them that I will inflat it it was just fine.
When putting oil back in the car just before return I realized the oil tank cover plug was missing. I texted them to inform them, they did not charge me. I am curious however why they did not tell me before, or why they were not knowing it (it is impossible that the previous renter did not see)

May 3, 2024
Top Auto Balear logo

Reply from Top Auto Balear

❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

nice staff, great service and good cars

Very nice staff and great service. Everything worked perfectly and the cars are in good condition. Our trip was a dream :)

June 13, 2024
Top Auto Balear logo

Reply from Top Auto Balear

Very happy to help, Lena!❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company, they were always helpful. I have used them about 15 times and they do a great job.

May 1, 2024
Top Auto Balear logo

Reply from Top Auto Balear

Many thanks, Mike! Our pleasure❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

Great Staff

Great Staff, quick service and solution, automated and great location to pick up the car u need for your exploration of Mallorca

July 10, 2024
Top Auto Balear logo

Reply from Top Auto Balear

Happy to help❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

Great experience

Great experience. Fast. Friendly. Honest. Good price and great service.

July 1, 2024
Top Auto Balear logo

Reply from Top Auto Balear

Many thanks❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

Best choice in Mallorca

Easy to rent car. Best prices. Easy to rebook/ extend. Very friendly workers. Clean cars

June 20, 2024
Top Auto Balear logo

Reply from Top Auto Balear

Many thanks❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

No complaints

No problems. Great communication. Good, reliable car

July 11, 2024
Top Auto Balear logo

Reply from Top Auto Balear

Great customers!❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

Great experience!

We had a great, easy, straight forward car rental experience. Very happy with the car and the service. Super friendly and attentive, just as it should be. Compared to other lager companies, we thought we were taking a chance, but we highly recommend TopAuto Balear.

June 23, 2024
Top Auto Balear logo

Reply from Top Auto Balear

Many thanks for your testimonial!❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

I recommend this company

I recommend this company. I want to express my gratitude to the employees for the service and good attitude. Everything is fair, the deposit was returned the next day. The car handled the mountain roads well. The people who work at Topauto helped me and showed humanity when I could not return the car to the parking lot (due to a broken phone). They were always in touch and polite. I give 5 stars and recommend this company, I enjoyed the vacation and the service.

July 5, 2024
Top Auto Balear logo

Reply from Top Auto Balear

We enjoy helping customers like you!❤️🆃🅾🅿 🚙🏝

Rated 5 out of 5 stars

One of the best car rental in Mallorca

One of the best car rental in Mallorca.
Very friendly people and helpful 24/24 Whatsapp contact. The car was very good and easy driving. To return the car was very fast, simple and easy to get to the terminal. As I mentioned the best of the best.

June 22, 2024
Top Auto Balear logo

Reply from Top Auto Balear

We learn and adapt to be better every day ❤️🆃🅾🅿 🚙🏝

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look