TopCashback Australia Reviews 262

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and the overall positive user experience, highlighting the website's functionality and the value for money they receive through cashback. Many people appreciate the straightforward process of earning and withdrawing cashback, often noting the efficiency and reliability of the service. However, some people were dissatisfied with certain aspects of the payment and refund processes. A few customers reported issues with cashback processing, including tracking problems and discrepancies in payouts. There were also occasional mentions of account-related issues.

What people talk about most

Payment

Customers had ambiguous experiences with payment. Many reviewers report issues with payments not reaching... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Refund

Users describe ambiguous interactions with refund. Many customers report easy and quick cashback, with some... See more

Website

Reviewers highlight positive aspects of the website, noting it is easy to navigate and use, with clear... See more

Value for money

People report positive experiences with value for money. Customers consistently find the platform easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TopCashback is my go-to for cashback savings. Their rates are consistently higher than competitors, and they even beat others by 1% if you submit a claim. I’ve saved hundreds just by clicking throug... See more

Rated 5 out of 5 stars

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue wit... See more

Rated 5 out of 5 stars

I have been using TopCashback for savings for more than a year and have had a great experience always. Only once I have had an issue wherein I didn’t read the terms well enough but the representative... See more

Rated 5 out of 5 stars

The Top CashBack Australia process is so easy and it is genuinely worth it. I’ve just completed my first withdrawal of cash back to PayPal and it was simple and streamlined. I’m continuing to use Top... See more


Company details

  1. Cashback Provider

Written by the company

Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online. Earning cashback is easy. Simply sign in (or join), search for your favourite merchant and click through to their website. That's it! From there you can shop as normal on their website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

They will not pay the big cashbacks

They will not pay the big cashbacks. Bought VPN subscription through them @98% cashback. Its been almost 7 months and they are waiting to hear back from retailer.
Poor customer support. So I would recommend dont fall for those big cashback traps on the site because yoo are not going to get those.

September 22, 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Ashar Waleed,

Thank you for sharing your feedback, and I’m really sorry to hear about your experience — I understand how frustrating it must be to wait this long, especially for a high-value cashback.

For some offers, retailers can take longer to validate transactions. This is because they need to complete their own checks (such as confirming eligibility, cancellations, or usage terms) before releasing the cashback to us.

That said, I completely appreciate that the delay and lack of resolution so far is disappointing. Please be assured that we do continue to follow up with the retailer on your behalf, as we can only progress the cashback once we receive their final confirmation.

We certainly don’t intend for any offers to feel misleading, and your feedback is important. If you haven’t already, I’d encourage you to reach out to us at contact@topcashback.com.au
with your account details or claim reference so we can review your case specifically and provide you with the most up-to-date status.

We appreciate your patience and the time you’ve taken to share your experience.

Kind regards,
The TopCashback Team.

Rated 5 out of 5 stars

topcashback is one of major cashback…

topcashback is one of major cashback apps in australia. everytime I used the app to shop stuff online it always registers my purchase, i had bad experience with other cashback apps where it would not register my clicks/purchase but never faced issues with topcashback. quick to payout, user friendly app/website layout.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Does not track purchases made through…

Does not track purchases made through their app, enabling relevant tracking settings. I have realisef they never paid out any of the big cashback proms advertised - like the mobile prepaid plan purchases from optus and vodafone. Cases raised has no progress in more than 4 months absolute waste of time.

April 11, 2026
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Anish Cherian,

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when purchases don’t track and claims take longer than expected to progress.

Tracking can sometimes be impacted by factors such as browser settings, ad blockers, or other marketing channels being involved in the purchase journey. And Cashback offers, are typically subject to retailer confirmation before approval, which can take several months.

We would encourage you to continue working with our support team so they can review your claims in detail and provide further updates where possible.

Thank you again for sharing your experience.

Best Regards,
The TopCashback Team.

Rated 5 out of 5 stars

5 Stars!!

Easy website to navigate, clear helpful instructions, responsive and helpful team, quick seamless payout. 5 stars!!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, TopCashback traced a number of purchases that clearly showed in their app that the shop had been clicked, but purchases were not recorded. After lodging a claim, they followed through and paid them out ! Whilst it did take quite a few months (3-4), they got there eventually. Very pleased.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

GREAT Cashback AGAIN :-))) !!!

WoW, I was so thrilled to get Significant Amount of Cashback from TEMU when I received Good News sent from " TopCashBack " Email TODAY !!!.....

Thanks SO MUCH " TCB " !!!....You made my day ......Y..A..Y !!! :-)))

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

this company is a scam

this company is a scam, myself and 3 other family members join them and started following the ads to buy goods earning points while patiently waiting for that ridiculous period of many months to get the payout. Just few weeks before the payput we got email that all our memberships were terminated because apparently it is just one person with multiple accounts. Dont believe and waster your money with topcashback - use shopback!

April 7, 2026
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi there,

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must feel.

To clarify, while members of the same household can each have their own accounts, our terms do not allow one individual to operate or benefit from multiple accounts. Where accounts are flagged as linked, they are reviewed carefully, and action may be taken if they are found to be in breach of our policies.

We appreciate that this may not have been your intention, and we understand your concerns given the timing. However, these checks are in place to ensure fairness across the platform for all members.

If you believe this has been assessed incorrectly, we would encourage you to continue working with our support team so your case can be fully reviewed.

Thank you again for sharing your experience.

Best Regards,
The TopCashback Team.

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