TopCashback Australia Reviews 262

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and the overall positive user experience, highlighting the website's functionality and the value for money they receive through cashback. Many people appreciate the straightforward process of earning and withdrawing cashback, often noting the efficiency and reliability of the service. However, some people were dissatisfied with certain aspects of the payment and refund processes. A few customers reported issues with cashback processing, including tracking problems and discrepancies in payouts. There were also occasional mentions of account-related issues.

What people talk about most

Payment

Customers had ambiguous experiences with payment. Many reviewers report issues with payments not reaching... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Refund

Users describe ambiguous interactions with refund. Many customers report easy and quick cashback, with some... See more

Website

Reviewers highlight positive aspects of the website, noting it is easy to navigate and use, with clear... See more

Value for money

People report positive experiences with value for money. Customers consistently find the platform easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TopCashback is my go-to for cashback savings. Their rates are consistently higher than competitors, and they even beat others by 1% if you submit a claim. I’ve saved hundreds just by clicking throug... See more

Rated 5 out of 5 stars

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue wit... See more

Rated 5 out of 5 stars

I have been using TopCashback for savings for more than a year and have had a great experience always. Only once I have had an issue wherein I didn’t read the terms well enough but the representative... See more

Rated 5 out of 5 stars

The Top CashBack Australia process is so easy and it is genuinely worth it. I’ve just completed my first withdrawal of cash back to PayPal and it was simple and streamlined. I’m continuing to use Top... See more


Company details

  1. Cashback Provider

Written by the company

Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online. Earning cashback is easy. Simply sign in (or join), search for your favourite merchant and click through to their website. That's it! From there you can shop as normal on their website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I love Top cashback

I love Top cashback, they have the best rates, the app is well laid out, simple to use and works well, I have had no problems receiving my cash back and it is in a timely manner, highly recommend.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Top Cash Back - Tops

There are a wide variety of businesses that you can obtain discounts through Top Cash Back and when I have needed assistance the service with issues has been prompt and solved the problems.

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

3 month wait for cashback is false advertising

Purchased shoes via Topcashback site at Sketchers back in January and I’m still waiting for my cashback. Specifically purchased them through the site for the cashback. Queried this and was told it will take up to 3 months as it’s currently sitting with the retailer. Every time i check the it’s still pending.
My friend never received their friend referral either.
I would definitely suggest steering clear of this scam.

January 23, 2026
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Trudy Ng,

Thank you for reaching out with your feedback.
We confirm as stated on our site that the cashback process is estimated to take up to 12 weeks and sometimes more for some retailers. To get an exact estimate for every transaction, you would need to click on the plus button in front of the transaction on your account and you would have the exact estimate as provided by the retailer when the transaction will become payable.

Regarding your friend's referral, if they are the ones that referred you, then as stated on our site, their bonus will be credited to their account when you successfully earn up to $10 in cashback excluding bonuses.

If you need further clarification on these, feel free to raise a support ticket and the team will further clarify you.

Thank you once again for your feedback.

Best Regards,
The TopCashback Team.

Rated 1 out of 5 stars

Ten days no joining bonus.

Ten days no joining bonus.

March 12, 2026
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Zak Vujovic,

Thank you for your feedback.
However, there may have been a misunderstanding regarding our sign-up bonus terms. While members become eligible for the sign-up bonus upon signing up, the bonus itself is not awarded instantly. In order to receive the bonus, the required cashback threshold must first be reached, as outlined in our terms and conditions.
For full details, please refer to our Sign-Up Bonus Terms and Conditions here: https://www.topcashback.com.au/dyn/tafterms-jan-dec26/

We hope this clarifies how the sign-up bonus works.

Best Regards,
The TopCashback Team.

Rated 5 out of 5 stars

The app is so Back in seamless silk

The app is so seamless, saving my plastic. On the go, on the chill, on the grill, getting our thrill on Blueberry Hill, kaching goes the till...Gettin paid gettin laid gets yo made for the grade Homey. 'Baby Got TopCashBACK'...

March 9, 2026
Unprompted review
Rated 2 out of 5 stars

It took ages for the payment to become…

It took ages for the payment to become available.

March 4, 2026
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Mike Shams,
Thank you for your feedback. I’m sorry to hear that it took a long time for your payment to become available. We understand how frustrating delays can be when you’re expecting your cashback.

Cashback pay-outs typically take a minimum of around 12 weeks for confirmation and payment, and in some cases can take longer — particularly for subscriptions or travel bookings. We do our best to keep members updated throughout the process as the retailer validates the transaction. As soon as it is validated, you can cash out straight away without any delays.

We truly appreciate your patience and thank you for using TopCashback. If there’s anything further we can assist you with, please don’t hesitate to let us know.

Best Regards,
The TopCashback Team.

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