TopCV Reviews 9,325

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers found the staff to be professional, responsive, and helpful, often praising their ability to understand specific needs and deliver updated documents quickly. People frequently expressed satisfaction with the quality of the CVs, noting that they were well-formatted, professional, and effectively highlighted their strengths, leading to increased confidence in job applications. However, some people were dissatisfied with the service, citing issues with the user experience and the quality of the final product. A few customers reported that their CVs were not personalized, contained errors, or were not compatible with ATS software. There were also mentions of slow response times and a lack of follow-up from the company, with some feeling that their concerns were not adequately addressed.

What people talk about most

Service

Consumers find service to be ambiguous, with some reporting dissatisfaction due to unfulfilled promises,... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers express satisfaction, noting that the... See more

Response time

People report ambiguous experiences with response times. While many customers praise the promptness, with... See more

Quality

Reviewers highlight ambiguous aspects of quality. Some customers were extremely satisfied, praising the... See more

Based on these reviews

Rated 4 out of 5 stars

I used TopCV to revamp my CV to match more with British employers after moving to Scotland on a spouse visa. My writer was very punctual when making necessary changes and formatted my CV to British st... See more

Company replied

Rated 4 out of 5 stars

I'm thoroughly impressed with TopCV! Their team is super responsive and addressed my queries in a timely manner. They took the time to review my CV, incorporated my feedback, and delivered updates li... See more

Company replied

Rated 5 out of 5 stars

Second time I have used TopCv over the years . Excellent service , easy to communicate with, they give drafts and then you can tailor it to your needs . Highly recommended whether starting out with a... See more

Company replied

Rated 5 out of 5 stars

Was very quickly matched with a lovely writer called Natalie who swiftly got to work improving my cv and crafting me a cover letter for my ideal job. My cv has gone from a list of bullet points... See more

Company replied


Company details

  1. Career Guidance Service
  2. Applicant Tracking System
  3. Employment Consultant
  4. Employment Search Service
  5. Resume Service

About TopCV

Information provided by various external sources

Promo Image

With our CV-writing services, you’ll get:

  • 1:1 support from your professional writer.

  • A custom, modern, industry-specific CV that tells your career story.

  • Double the interviews, guaranteed!

Ready to get started?

REVIEW MY CV FOR FREE
UPGRADE MY CV

Written by the company

The U.K.’s #1 CV writing service
TopCV gets you hired faster with a job-winning CV.

Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The communication with my reviewer was…

The communication with my reviewer was very prompt and professional. I love my CV as it looks now

June 12, 2025
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Reply from TopCV

Hi Ama,

Thank you for your feedback! We're so glad to hear that you had a smooth experience and that you're happy with how your CV turned out.

Your support is truly appreciated.

Rated 1 out of 5 stars

A total WASTE of money

A total WASTE of money! CV enhancing is done in a negligent way, not caring about the specific profession of the client, large parts being copy-pasted from my original CV and no additional questions asked (thus: sh*t in = sh*t out result), with an overall impression of a CV drafted without knowing the purpose it is made for. IMPORTANT: they do not inform the clients about a limited time to respond and correct or rewrite the CV draft. One shot and that’s it! Unfair and unprofessional, to say the least. Paid EUR 350,00, order #: 9EB1580199.

July 1, 2024
Unprompted review
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Reply from TopCV

Hi Art,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. Unfortunately, we weren't able to locate a purchase based on this review.

Could you please email us at support@topcv.com so we can take a closer look and assist you directly.

Rated 5 out of 5 stars

5 stars nice work

5 stars nice work for CV + Letter + LinkedIn

June 13, 2025
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Reply from TopCV

Hi Mr. Nour,

Thank you for the 5-star review! We’re so glad to hear you were happy with the CV, cover letter, and LinkedIn support.

Your kind words mean a lot to us.

Rated 5 out of 5 stars

Great experience

Great experience, really quick and simple. Cv and cover letter was done to a high standard.

June 12, 2025
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Reply from TopCV

Hi Adeel,

Thank you for your kind feedback! We're so glad to hear you had a great experience and found the CV and cover letter to be of high quality.

Your support is truly appreciated.

Rated 1 out of 5 stars

PLEASE DONT USE THIS WEBSITE

PLEASE DONT USE THIS WEBSITE, the CV's are written in poor english with poor formatting and make little effort to understand your experience and how to present this to potential employers. It's a complete waste of money!

June 11, 2025
Unprompted review
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Reply from TopCV

Hi David,

We apologize for any issues that may have occurred with your documents and are committed to resolving the issue for you.

Our Customer Care team will contact you to assist you better.

Rated 1 out of 5 stars

Diabolical

Diabolical - No idea of my job and purpose of the CV. Steer clear. It sounds as though one or two 'editors' may be good but on the whole I would not touch them with a barge pole. Running the results though AI will get you better results than they give.

March 10, 2025
Unprompted review
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Reply from TopCV

Hi Sima,

We regret any issues that occurred with your project and would love the opportunity to fix it for you. We cannot access your information via this post, but if you could email us at support@topcv.com, we will provide you with document revisions that align with your career goals.

We hope to hear from you soon.

Rated 3 out of 5 stars

Good first impression

The CV writer was very friendly and helpful. Many useful tips. I liked to presentation of my revised CV. It is too soon to tell whether the revised CV will help me to land a suitable job, but it looks good compared to the CV I wrote by myself.

June 7, 2025
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Reply from TopCV

Hi David,

Thank you for your feedback and for sharing your experience. We’re happy to hear that you found the CV writer friendly and helpful, and that you liked the presentation of your revised CV.

We wish you the best of luck with your job search and hope the new CV brings you great opportunities.

Rated 5 out of 5 stars

The service was fast and thorough

The service was fast and thorough. My CV was rewritten very professionally and I am extremely satisfied with the result. I would fully recommend this company.

June 5, 2025
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Reply from TopCV

Hi John,

We appreciate your positive feedback! It brings us great joy to learn about your excellent experience. Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.

Your support is highly valued!

Rated 1 out of 5 stars

THEY ARE SCAMMERS! DONT WASTE YOUR MONEY! PLEASE LISTEN!

TOP CV TOTAL SCAM!

This company is a complete waste of money and time. I paid €200 for a so-called professional CV, and after two months, they still haven’t delivered a final version!

They don’t know how to draft a proper CV, especially for senior-level or managerial positions. The last draft they sent me was basically 85% copy-pasted from my original CV! It’s obvious they just use ChatGPT or some other AI tool to write everything, and they have zero real expertise in building CVs for experienced professionals.

Right now, as I’m writing this review, I’m still fighting with them to get my refund, and they’re refusing to pay me back even though they never delivered what they promised!

They pretend to be experts, but they’re just a scam, and their support team is useless sending me AI-generated emails and images instead of real help.

DO NOT USE THIS SERVICE! They’re stealing money from people and leaving them with nothing but frustration. Avoid at all costs!

I can guarantee they will reply me to contact their supprt - in where i keep cc ing when i send my frustration!

I AM WILLING TO PASTE MY CV HERE OF THE CURRENT AND THE FINAL!

June 5, 2025
Unprompted review
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Reply from TopCV

Hi MJ,

We regret any issues that occurred with your project and would love the opportunity to fix it for you. We cannot access your information via this post, but if you could email us at support@topcv.com, we will provide you with document revisions that align with your career goals.

We hope to hear from you soon.

Rated 1 out of 5 stars

Can't Recommend

I honestly cannot recommend this due to my experiences. First, for the amount they charge you would expect their website to at least run properly. Every step of the way, I've had hurdles. The survey link didn't work for several days and then one day they just emailed me saying it's working now.

Second, I feel (and I hope I'm wrong) that the resume writers are automating at least some part of the work they do, because they honestly don't provide much feedback. If you tell them you want "XYZ" - literally anything, they just put it in even if it would be harmful to your CV.

I unfortunately encountered this as I unknowingly asked them to put a term in which I didn't know required its own certification. I would've expected a top writer from an "Ultimate CV" package to know this. Alas, they didn't.

The auto-apply feature linked with their other page was broken for me a long time. I had several emails with them trying to fix this. Once fixed, I realized that the system is quite dated; it sometimes shows jobs that were posted a year ago. It also struggles to correctly identify jobs one would be good for in its search algorithm.

The ultimate downside was that I applied to over 2,300 jobs using their documents and all of them failed to land me an interview. The vast majority of them did not even bother replying. Shockingly, a few replies were stating that my CV seemed AI generated, which is why I raised concerns earlier in this review.

I hope I can get some form of compensation for this but honestly this experience wasn't a good one for me.

June 4, 2025
Unprompted review
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Reply from TopCV

Hi Luqman,

Thanks for reaching out to us. I am sorry to hear you had a negative experience with our brand. We see you are already in touch with our support team. If you need further assistance, please feel free to send us an email at support@topcv.com.

Rated 5 out of 5 stars

Good communication & understanding of…

Good communication & understanding of the requirement

May 29, 2025
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Reply from TopCV

Hi Jim,

We're glad to know you had a positive experience with our communication and support. Understanding your needs is a top priority, and it's great to hear that this came through clearly.

Thank you for choosing our service!

Regards,
Team Helpdesk

Rated 1 out of 5 stars

I purchased the TopCV expert writing…

I purchased the TopCV expert writing package with the 60-day interview guarantee, which included a CV, cover letter, and LinkedIn rewrite. Despite actively applying to roles using their materials, I received no interviews – only rejections.

When I reached out to claim the guarantee, their support completely ignored my query and responded with irrelevant info about a 7-day subscription, which I never mentioned nor used. It’s clear they’re avoiding responsibility for the guarantee they marketed.

This experience has been frustrating, misleading, and unprofessional. I expected better from a service that charges a premium and makes strong promises. I urge others to think twice before trusting these guarantees.

I’m still awaiting a proper resolution.

May 30, 2025
Unprompted review
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Reply from TopCV

Hi Mohamed,

We're truly sorry to hear about your experience, and we understand how frustrating this must have been. Please know that we take your feedback seriously, and we apologise for the confusion caused by the earlier response.

One of our team members will be reaching out to you shortly to assist you directly with your rewrite under the 60-day interview guarantee.

We appreciate your patience and are here to make things right.

Rated 1 out of 5 stars

Don't part with your money

Don't part with your money - its a scam.

Horrendous company. Signed up based on them doing an initial assessment of my CV. Their first draft applied none of that feedback, and included some utter waffle that sounded peak David Brent.
I pointed this out, and asked some questions.

I received a new draft - no answer to any of the questions. Quite a shift in the draft, rewriting parts to use fresh words in my job history but actually moving away from an accurate description of what I actually did.
I wrote back again, noting specifically the feedback I had received from them in their initial preview, which suggested being specific about "wins" in your past roles, how much money you saved them etc.

So I receive a fresh draft... and wow - now it does have sentences like that in there. False ones, outright claiming that I did things that I did not do.
Other sections make reference to tasks being carried out which I also did not do.
This time I did recieve a reply to my questions - they pointed out that within the process you offer some role profiles of jobs you want to apply for... Well this company (or realistically, their AI application) was taking aspects from the prospective role profiles, and rewriting them into my CV as if I had already held those roles and undertaken those responsibilities.

I know someone in recruitment (though not my industry), and I know another in my industry well enough to feel I could ask for their feedback.
It was rather scathing...

I raised a complaint to the company, and got fobbed off by getting a really patronising paragraph about how its a lot of work to find a job, I should apply for loads of them and really put effort in etc.
Then they said there was some sort of grace period of 2 months before I could ask for a rewrite, but it was kind of vague on what to do.
Realistically I didn't want them to do another attempt with this absolutely nonsensical process.

I honestly think this company is 1 guy and an AI programme he's written.

EDIT - Their reply to my 'candid feedback', is to offer me a free "thank you" letter, which they value at £40:

"We sincerely acknowledge that the initial drafts did not meet our professional standards, and we can completely imagine how this has affected your confidence in working with us again.

That said, your satisfaction remains our top priority, and we would truly appreciate the opportunity to turn this experience around. Along with the rewrite, we’d also like to offer you a complimentary post-interview follow-up thank you letter service worth £40 as a token of goodwill."

I'm tempted to tell them that my response email is valued at £65 and thus they now owe me money...

March 19, 2025
Unprompted review
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Reply from TopCV

Hi Campbell,

We're truly sorry to hear about your experience, and we appreciate you taking the time to share such detailed feedback. It’s disappointing to learn that the drafts didn’t reflect your input accurately, and we fully understand how frustrating that must have been.

We want to make this right and address your concerns thoroughly. However, we’re currently unable to locate your order, could you please send us an email at support@topcv.com so a dedicated team member can assist you directly?

Rated 5 out of 5 stars

Welcome improvements

Very supportive and recommended improvements, understood my profile well, and provided efficient and timely responses – it was a pleasure.

May 29, 2025
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Reply from TopCV

Hi M,

Thank you for your thoughtful review! We're glad to hear that our team supported you well, understood your needs, and provided timely responses throughout the process.

It’s wonderful to know the experience was a pleasure for you.

Rated 5 out of 5 stars

Brilliant service from you guys

Brilliant service from you guys

May 21, 2025
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Reply from TopCV

Hi,

We appreciate your positive feedback! We're thrilled to learn about your excellent experience. Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.

Your support is highly valued!

Rated 4 out of 5 stars

Phil is great.Fast with his work and…

Phil is great.Fast with his work and accurate in his presentation of the personnel which his writing about

May 24, 2025
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Reply from TopCV

Hi Ahmed,

I'm delighted to hear that your collaboration with your writer was a positive one. If you ever need further assistance down the road, please feel free to reach out.

Your support means a lot to us!

Rated 1 out of 5 stars

Still No CV. No Response.

ORDER # 1408423-1354754
Career Evolution CV Writing Package

I still haven’t received my final CV, and I can’t reach anyone—no replies to emails, no working phone number, no live support. I’ve been waiting for weeks with no resolution.

At this point, I expect either an urgent response or a full refund. Completely unacceptable experience.

May 26, 2025
Unprompted review
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Reply from TopCV

Hi Pelin,

We’re extremely sorry for the experience you’ve had. Please know that one of our team members is already working on your case and will be reaching out to you to resolve this.

We appreciate your patience and are here to assist you.

Rated 5 out of 5 stars

Great re-write and useful CV tips

My CV was re-written in a better layout and I learnt some useful tips on what to include and what not to include to improve it. A worthwhile service.

May 18, 2025
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Reply from TopCV

Hi Tomandhisbike,

We're delighted to hear that the CV rewrite and tips were helpful to you! It's great to know the service added value and clarity to your job application journey.

Wishing you continued success ahead!

Rated 1 out of 5 stars

Avoid avoid avoid!!

Avoid avoid avoid!!! An expensive service for what is clearly chat GBT. Used this company to write my CV applied for a number of jobs and not one was picked up by any recruiters so the formatting is awful and doesn’t align with the ATS software. When I asked them for refund as it was terrible format and no key words used to hit the algorithms they refused which is appalling customer service. I would not use this company again if you want to actually get through to a human!! Please avoid and don’t use these scammers save your money and use a proper CV writing company

May 20, 2025
Unprompted review
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Reply from TopCV

Hi Victoria,

Thank you for sharing your experience, and we’re truly sorry to hear about your dissatisfaction.

One of our team members will be reaching out to assist you and work toward resolving this matter.

We appreciate your feedback and the opportunity to make things right.

Rated 5 out of 5 stars

Time frame in which the task was…

Time frame in which the task was completed

May 16, 2025
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Reply from TopCV

Hi Darren,

Thank you for your feedback! We're happy to hear the task was completed within your expected time frame.

Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience.

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