TopCV Reviews 9,325

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers found the staff to be professional, responsive, and helpful, often praising their ability to understand specific needs and deliver updated documents quickly. People frequently expressed satisfaction with the quality of the CVs, noting that they were well-formatted, professional, and effectively highlighted their strengths, leading to increased confidence in job applications. However, some people were dissatisfied with the service, citing issues with the user experience and the quality of the final product. A few customers reported that their CVs were not personalized, contained errors, or were not compatible with ATS software. There were also mentions of slow response times and a lack of follow-up from the company, with some feeling that their concerns were not adequately addressed.

What people talk about most

Service

Consumers find service to be ambiguous, with some reporting dissatisfaction due to unfulfilled promises,... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers express satisfaction, noting that the... See more

Response time

People report ambiguous experiences with response times. While many customers praise the promptness, with... See more

Quality

Reviewers highlight ambiguous aspects of quality. Some customers were extremely satisfied, praising the... See more

Based on these reviews

Rated 4 out of 5 stars

I used TopCV to revamp my CV to match more with British employers after moving to Scotland on a spouse visa. My writer was very punctual when making necessary changes and formatted my CV to British st... See more

Company replied

Rated 4 out of 5 stars

I'm thoroughly impressed with TopCV! Their team is super responsive and addressed my queries in a timely manner. They took the time to review my CV, incorporated my feedback, and delivered updates li... See more

Company replied

Rated 5 out of 5 stars

Second time I have used TopCv over the years . Excellent service , easy to communicate with, they give drafts and then you can tailor it to your needs . Highly recommended whether starting out with a... See more

Company replied

Rated 5 out of 5 stars

Was very quickly matched with a lovely writer called Natalie who swiftly got to work improving my cv and crafting me a cover letter for my ideal job. My cv has gone from a list of bullet points... See more

Company replied


Company details

  1. Career Guidance Service
  2. Applicant Tracking System
  3. Employment Consultant
  4. Employment Search Service
  5. Resume Service

About TopCV

Information provided by various external sources

Promo Image

With our CV-writing services, you’ll get:

  • 1:1 support from your professional writer.

  • A custom, modern, industry-specific CV that tells your career story.

  • Double the interviews, guaranteed!

Ready to get started?

REVIEW MY CV FOR FREE
UPGRADE MY CV

Written by the company

The U.K.’s #1 CV writing service
TopCV gets you hired faster with a job-winning CV.

Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very good service.

July 10, 2025
Unprompted review
TopCV logo

Reply from TopCV

Hi Roger,

Thank you for your kind words! We're glad to hear you had a very good experience with our service.

Your support is truly appreciated.

Rated 5 out of 5 stars

Superb experience

My CV writer contacted me within 24 hours and sent my first draft 48 hours later after I edited it my polished CV and linkedin profile were delivered well worth every penny

June 26, 2025
Unprompted review
TopCV logo

Reply from TopCV

Hi Simon,

Thank you for the great feedback! We're glad to hear that your writer was prompt and delivered a polished CV and LinkedIn profile that met your expectations.

We truly appreciate your support.

Rated 1 out of 5 stars

Disappointed and Let Down

I chose TopCV because of their bold 60-day interview guarantee. I had interviews using my own CV before, so I figured a professional rewrite might take things up a notch. Sadly, it was the opposite.
My first writer didn’t seem professional, and the result didn’t reflect my experience well. After reaching out, they reassigned me to another writer—but after I gave feedback on June 25th, I never got a response despite following up twice. Over two weeks later, they now claim my order was auto-closed and want me to pay £50 to “extend” revisions.
This is unacceptable. The whole experience has been disappointing, poorly managed, and unhelpful—and I still haven’t had a single interview with their version of my CV.
Avoid if you're serious about your career.

July 8, 2025
Unprompted review
TopCV logo

Reply from TopCV

Hi Natalie,

We’re truly sorry to hear about your experience and completely understand your frustration. This isn’t the standard of service we strive to deliver, and we sincerely apologize for the inconvenience and lack of communication you’ve faced.

Please email us at support@topcv.com so we can review your case in detail and work to make things right.

Rated 5 out of 5 stars

Quick turn around and the writer…

Quick turn around and the writer listened to my questions

July 3, 2025
TopCV logo

Reply from TopCV

Hi Alan,

Thank you for your feedback! We're glad to hear you had a quick turnaround and that the writer was attentive to your questions.

Your satisfaction means a lot to us.

Rated 5 out of 5 stars

Excellent service

I had a great experience working with Top CV

July 4, 2025
TopCV logo

Reply from TopCV

Hi Pres,

Thank you for your feedback! We're delighted to hear you had a great experience working with TopCV.

Your support is greatly appreciated.

Rated 5 out of 5 stars

Great job

Great job. I am very satisified with the result

July 3, 2025
TopCV logo

Reply from TopCV

Hi,

Thank you for your kind words! We're so pleased to hear that you're satisfied with the final result.

Your support means a lot to us.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. So satisfied about the quality of my docs.

July 5, 2025
TopCV logo

Reply from TopCV

Hi Hubert,

Thank you for the fantastic feedback! We're so glad to hear that you're satisfied with the quality of your documents.

Your support truly means a lot to us.

Rated 5 out of 5 stars

fast and reliable

July 4, 2025
TopCV logo

Reply from TopCV

Hi Gayathri,

Thank you for your feedback! We're glad to hear you found our service fast and reliable.

Your support is greatly appreciated.

Rated 5 out of 5 stars
TopCV logo

Reply from TopCV

Hi Ian,

Thank you for your feedback! We're glad to hear you found our responses quick and efficient.

Your satisfaction means a lot to us.

Rated 1 out of 5 stars

Absolutely Pathetic Service

All they do is copy and paste your questionnaire answers and run them through AI. The final CV makes no real sense and completely ignores your actual experience. It’s clear they don’t care about quality or individual input just fast, lazy, AI-generated content.

Totally unprofessional and a complete waste of money. Avoid if you’re looking for real, personalized service.

June 25, 2025
Unprompted review
TopCV logo

Reply from TopCV

Hi Zaid,

We’re extremely sorry to hear that your experience did not meet expectations, and we truly regret any frustration caused.

This is not the level of service we strive to provide. One of our team members will be reaching out to you directly to review the order and work toward a resolution.

Rated 1 out of 5 stars

A total waste of my precious money and…

A total waste of my precious money and time. I challenged the writer and they admitted they used AI. I gave them lots of information which they then reorganised inaccurately. I gathered by the inaccuracies and the 'product' the writer did not know about my field of expertise. I closed the process as the whole thing was stressful and so disappointing. I still cannot access the final documents they appear to be asking for more money for me to do this.

June 28, 2025
Unprompted review
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Reply from TopCV

Hi CB,

We’re very sorry to hear about your experience and completely understand your frustration. We’ve looked into this but are unable to locate a purchase linked to your review.

Please email us at support@topcv.com with the details so we can investigate further and assist you directly.

Rated 4 out of 5 stars

The speed of the proofs and the level…

The speed of the proofs and the level of contact from the agent

June 26, 2025
TopCV logo

Reply from TopCV

Hi Sharon,

Thank you for your positive review! We're delighted to hear about your great experience. Your satisfaction is our priority. If you need assistance in the future, feel free to reach out.

We appreciate your support!

Rated 1 out of 5 stars

Avoid this company

Avoid this company. Poor communication, missed deadlines, and sub standard quality, despite their promises, they refused to redo the work or offer a refund. Unprofessional.

June 20, 2025
Unprompted review
TopCV logo

Reply from TopCV

Hi Bernard,

Thank you for sharing your feedback. Unfortunately, we weren’t able to locate an account based on the details provided in your review.

Could you please email us at support@topcv.com so we can look into this further and assist you directly?

Rated 1 out of 5 stars

Totally Disappointing and a Waste of Money – Avoid!

I paid for a professional CV service from TOPCV, expecting a tailored, human-written document that would help advance my job search. What I received was clearly AI-generated, generic, and lacked any genuine insight into my experience or industry. It didn’t feel personalised at all, despite me providing detailed information.

Over the past six months, I haven’t been shortlisted or invited to a single interview. This so-called "professionally written" CV has done absolutely nothing to help my job prospects.

To make matters worse, their service was completely unresponsive and unprofessional once the payment was made. No meaningful revisions, no real engagement – just a template-style CV that could’ve been produced for free online.

This was a complete waste of money, and I feel misled. I would strongly urge others not to waste your money on this service. There are far better and more genuine options out there.

June 20, 2025
Unprompted review
TopCV logo

Reply from TopCV

Hi Jay,

Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience and understand how frustrating and disappointing this must have been for you.

Please be assured that we take reviews like yours seriously and will work to address this internally. Unfortunately, we weren’t able to locate your account based on the information in the review.

Kindly email us at support@topcv.com so we can investigate further and ensure this is resolved appropriately.

Rated 5 out of 5 stars

CV review

Professional CV and very quick service. Very satisfied with the quality.

June 20, 2025
TopCV logo

Reply from TopCV

Hi DM,

Thank you for your positive review! We're delighted to hear about your great experience. Your satisfaction is our priority. If you need assistance in the future, feel free to reach out.

We appreciate your support!

Rated 5 out of 5 stars

Highly Recommend

My experience with TopCV was great from the start to the finish. Would highly recommend!

June 13, 2025
TopCV logo

Reply from TopCV

Hi Daniel,

We appreciate your positive feedback! It brings us great joy to learn about your excellent experience. Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.

Your support is highly valued!

Rated 1 out of 5 stars

I am trying to log into my account to…

I am trying to log into my account to complete the survey where I have to provide the links to jobs I would like to apply for and it is not accepting my log in credentials, I asked for a password reset but never received the link. I launched a webchat and there are long waits for support.

June 16, 2025
Unprompted review
TopCV logo

Reply from TopCV

Hi Demi,

Thank you for reaching out and sharing your experience. We’re sorry to hear you’re having trouble accessing your account.

Unfortunately, we weren’t able to locate a purchase based on your review, could you please send us an email at support@topcv.com so we can assist you directly.

Rated 4 out of 5 stars

Received a good professional service…

Received a good professional service will not hesitate to come back

June 12, 2025
TopCV logo

Reply from TopCV

Hi Caster,

Thank you for your kind words! We're thrilled to know you were satisfied with the service and would consider returning.

Your support means a great deal to us.

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