I needed two appointments with consultants and found Top Doctors extremely useful. The profiles provided all the information I needed to make an informed decision about the quality of the doctors... See more
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Doc Sujit Agarwal Has been an absolute pleasure to deal with. He recently completed my 2nd hip replacement and with in weeks. My partner has gone through a full knee replacement. Both recov... See more
Company replied
I would like to give Dr. Joe Datt a massive thankyou for the support and advice he gave me throughout my daughters assement. He was very patient, understanding and reassuring that my daughters needs a... See more
Company replied
1. Weird reference to SPAIN in T&C - therefore accepted T&C w caveat. 2. Appts - no opportunity to say which dates I'm NOT available and thus avoid time-wasting to and fro w provider. (Only reason... See more
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Company details
About Top Doctors
Written by the company
Top Doctors: Leading the digital healthcare revolution.
Top Doctors is an online platform for accessing the best private doctors for each medical specialty. We provide up-to-date detailed information on our doctors, and easy, free of charge booking service.
More than 275,000,000 patients have turned to Top Doctors® to find their doctor and more than 2.300,000 have booked their appointment in real time with the best doctors.
Contact info
Calle Muntaner, 239, 08021, Barcelona, Spain
- info@topdoctors.es
- topdoctors.es
4.6
Excellent
7K reviews
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Helpful platform
Very Helpful platform. Prompt responses. I was looking for an urgent appointment with a specialist and I managed to book a consultation in less than a week. Thank you in this occasion to Nancy. I have used top doctors in the past 3 years and they have consistently helped me out finding the right consultants for me and my neurodivergent family which I immensely appreciate. Thank you for pointing in the right direction and for checking on me through the process.
January 15, 2025
Unprompted review
Reply from Top Doctors
Dear Lola,
Thank you so much for your kind words and for sharing your experience!😊 We're delighted to hear that our platform was helpful in finding the right specialists for you and your family, especially when time was of the essence.
We'll be sure to pass on your thanks to Nancy - she'll be thrilled to know that her support has made a difference. Your trust over the past three years has meant the world to us and we're honoured to have been able to help you find the care you need.
If there's anything else we can do for you in the future, please don't hesitate to contact us. We're always here to help.
Kind regards,
The Top Doctors team
Reply from Top Doctors
Thank you so much for your kind feedback! 😊 We’re thrilled to hear that you found our service excellent. Providing a seamless and efficient experience is our top priority.
If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Top Doctors Team
Do not use!
Do not use!
We booked an appointment for our child entered all his details online including DOB.
We travelled two hours to visit a specialist had booking confirmations and emails. Only to arrive to for them to say “we don’t see children our booking system doesn’t tell us if it’s a child that’s booked. We aren’t insured we can’t help”
Clearly a company with poor practices with people’s data.
January 6, 2025
Unprompted review
Reply from Top Doctors
Dear Ms Parker,
We sincerely regret the experience you had in attending an appointment that did not go as you had hoped. We apologise for any inconvenience this may have caused.
We have reviewed your case in detail and have identified an error in our system which incorrectly flagged the doctor under 'Paediatrics' in your secondary procedures. This has now been corrected.
However, we would like to clarify that the doctor is listed as a dermatologist, not a paediatric dermatologist. The first page of the booking process also states that she does not see patients under the age of 18. There is also a pop-up message during the booking process stating that online appointments cannot be accepted for patients under this age.
While these measures are designed to prevent situations like the one you describe, unfortunately they did not work as well as they should have on this occasion. We are committed to making further improvements to ensure that similar cases do not happen again.
Thank you for sharing your experience as it helps us to identify areas where we can improve. If you have any further questions or require more information, please do not hesitate to contact us directly.
Yours sincerely,
The Top Doctors team
Excellent very easy to see availability…
Excellent very easy to see availability and specialisms.
January 2, 2025
Unprompted review
Reply from Top Doctors
Thank you so much for your feedback! 😊 We're delighted to hear that you found it easy to check availability and explore specialists through our platform.
If you need any further assistance or have questions, feel free to reach out to us. We're always here to help!
Best regards,
The Top Doctors Team
Don’t trust any of the availability on…
Don’t trust any of the availability on this website. I booked two different doctors on this website based on availability, one came back with appointment confirmation which they then called the following day to say that the doctor isn’t actually available on any of the dates listed despite the appointment being confirmed. I also booked another doctor based on the availability on here and got a call around a week after the request saying that the availability online isn’t accurate and that the doctor wouldn’t be free then anyway.
This Is not only annoying and dishonest but if you are seeking being seen soon this wastes a lot of time and means that now I won’t be seen in time for my three week trip so has left me in a worse position when I would have had time to find an alternative had this not have ruined that.
It seems these doctors just post fake availability on here to get you interested and then subsequently cancel or say that it isn’t real.
January 2, 2025
Unprompted review
Reply from Top Doctors
Dear Richard,
We sincerely apologise for the frustration and inconvenience you've experienced. At Top Doctors we work hard to provide accurate information about the availability of doctors, but we understand that in this case the process did not work as it should have. We take your feedback seriously and will investigate what happened with the availability of the doctors you tried to book.
We also understand how important it is to be seen quickly, especially in time-sensitive circumstances. If you're still looking for help, please contact our customer services team at info@topdoctors.co.uk and we'll do all we can to help you find an available specialist quickly.
We appreciate your patience and honesty as this feedback helps us to improve and ensure a better experience for our patients.
Kind regards,
The Top Doctors team
I dealt with Nancy and another member…
I dealt with Nancy and another member of the team who were so helpful and kind. Highly recommended the customer service team . Thank you
December 18, 2024
Unprompted review
Reply from Top Doctors
Dear Claire,
Thank you so much for your kind words and for sharing your experience with our team! We're thrilled to hear that Nancy and the rest of the team were able to assist you and make your experience a positive one.
Your recommendation means a lot to us, and we'll make sure to share your feedback with Nancy and the entire team. If you ever need further assistance, we're always here to help.
Thank you again for choosing us!
Best regards,
Top Doctors team.
Advertising gimic
Apparently just a method for some company to make money. Contacted me and am retired. Only interested in getting me to pay thousands of dollars to promote my name. I know people i consider lousy docs that were selected as top docs. Just an advertising gimic
December 15, 2024
Unprompted review
Reply from Top Doctors
Dear Allan,
Thank you for sharing your thoughts with us. We're sorry to hear about your perception of our platform. At Top Doctors, we strive to connect patients with highly qualified specialists based on their credentials, experience and peer-reviewed selection. Our goal is to provide transparency and facilitate access to quality medical care.
If there's anything specific you'd like to discuss or clarify about your experience, we'd love to hear from you directly. Please feel free to contact us at [contact information].
Your input will help us to continually improve and address any misconceptions. Thank you for taking the time to give us your feedback.
Kind regards,
The Top Doctors Team
Couldn't book online - errors on website
Website has errors for online booking - eg, it didn't list my GP practice, and I couldn't make a booking because I couldn't populate this field. Then I purposely chose an incorrect GP surgery to get to the next page, and the website asked me to enter the security code it had "sent" me on SMS - however, I never received such a code, and even after multiply attempts to get them to resend me an SMS, the code never arrived. Then I rang the help number (*****330) and the voice message stated this number is NOT for making bookings. There was another number (*******999) which I rang multiple times and no one ever answered. I gave up.
The best way to use Top Doctors is to find the doctor you like on this website, and then google that doctors name and ring the hospital/practice directly rather than book through Top Doctors.
Edit: On 13-Dec-2024, TopDoctors replied (see below) to this review with "We’ve tried to contact you to address your concerns, but unfortunately, we haven’t been able to reach you.". How on earth can they possibly try to contact me when they do not have my email, or telephone number? This is the level of incompetence this company operates on.
December 9, 2024
Unprompted review
Reply from Top Doctors
Dear Harry,
Thank you for your feedback. We’re sorry to hear about the issues you experienced with our online booking system.
We’ve tried to contact you to address your concerns, but unfortunately, we haven’t been able to reach you. Please feel free to share more details with us via email at info@topdoctors.co.uk so we can assist you further.
Your feedback is invaluable to us as we continue to improve our service. Thank you for taking the time to share your experience💙
Edit: On 16-Dec-2024,
Dear Harry,
Thank you for your updated feedback. We’d like to clarify the process we follow when responding to reviews on Trustpilot. When a user submits a review, Trustpilot does not automatically provide us with your contact details (such as email or phone number) due to their privacy policies. Instead, their platform allows us to request additional information from the reviewer to address the issue more thoroughly.
We initiated this process by submitting a request through Trustpilot for more details regarding your experience, as outlined in their guidelines. This request gives reviewers up to three days to provide the necessary information. When we mentioned in our reply that we had "tried to contact you," we were specifically referring to this standard Trustpilot process.
We apologize if our phrasing caused any misunderstanding, and please don’t hesitate to reach out directly to us at info@topdoctors.co.uk so we can address your concerns more promptly and effectively.
The Top Doctors Team.
The Mae Clinic
Dr Eleojo Achimugu is a very personable, kind and knowledgeable surgeon. Her intelligence, compassion and humanity make her holistic in her approach.
She is assisting me in my hair regrowth with additional research and adivice. I am seeing results since my initial visit with her in July.
Her secretary (Betty), is extremely professional, kind and efficient in her role.
Consultations with professionals of such calibre gives me hope and eases the trauma of hair loss.
December 5, 2024
Unprompted review
Reply from Top Doctors
Dear Paula,
Thank you for sharing such a positive review! 😊 We're delighted to hear about your experience with the doctor. Her intelligence, compassion, and holistic approach truly set her apart, and it's wonderful to know you are already seeing results since your first visit in July.
We’re also glad to hear Betty, her secretary, has provided such professional and kind support, ensuring your experience has been seamless. Your feedback reinforces the importance of working with exceptional professionals to ease the challenges of hair loss. If there’s anything further we can assist you with, please don’t hesitate to reach out💙
Booked an appointment, went and top doctors hadn’t booked it! Avoid!
Booked an appointment - got a msg that doctor had proposed another time. Accepted that. Got a reminder. Went to the clinic today- taking time off work, travelling an hour and having to take my 5year old daughter with me to central London in rush hour - only for the clinic to say they had no record of my appointment and that the doctor was not around that day. They had called everyone to cancel and didn’t have my appointment or details. Clinic said to always book with them directly and confirm. Rubbish service and waste of time. AVOID and book directly!
December 6, 2024
Unprompted review
Reply from Top Doctors
Hello, thank you for sharing your experience, and we are truly sorry for the inconvenience caused. We completely understand how frustrating it must have been to travel all the way to the clinic, especially with your daughter, only to find out that the appointment had been mishandled.
After investigating, we discovered that the clinic had unfortunately experienced an issue with their system, which led to your appointment details not being properly registered. While they did inform us of the cancellation for the doctor’s clinic that day, it seems your appointment was not correctly reflected in their records. We are actively working with the clinic to ensure such issues do not happen again in the future.
Please know that we take your feedback seriously and are committed to improving our processes to prevent any further inconvenience. If you have any additional questions or concerns, please do not hesitate to reach out to us directly.
We truly appreciate your understanding, and once again, we apologize for the disruption to your plans.
Kind regards,
The Top Doctors Team
They are very respectful and…
They are very respectful and responsible with patients
Ilaria is very helpful and she answers very fast and precise
December 6, 2024
Unprompted review
Reply from Top Doctors
Thank you for your kind words! 😊 We’re thrilled to hear that you found our team respectful and responsible in their care for patients. Ilaria’s prompt and precise assistance is a reflection of our commitment to providing the best support possible. If you need anything else, don’t hesitate to reach out💙
I went to the pines hospital manchester…
I went to the pines hospital manchester for a MINI BYPASS my surgeon was mr qutayba almerie he did fantastic my surgery went very well he came checked on got me up for a little walk good weight loss surgery to choose.
All staff a pines was fantastic I highly recommend it
December 4, 2024
Unprompted review
Reply from Top Doctors
Thank you for sharing your positive experience! 😊 We're delighted to hear that your surgery with the doctor at The Pines Hospital went so well and that you’re pleased with the results of your mini bypass. It’s wonderful to know that the care and attention you received, both from doctor and the staff at The Pines, met your expectations.
Your recommendation means a lot, and we wish you continued success on your weight loss journey! If you need further support, we’re here to help💙
Online-booking
Like a previous user in November, the on line booking system is a waste of time. The dates listed were not available as I called the hospital direct and booked... very simple. I am sure Top Doctors will mention an excuse in their reply. Will not use this company again. Find a consultant and book direct.
December 3, 2024
Unprompted review
Reply from Top Doctors
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We completely understand how frustrating it can be when the booking process does not meet expectations.
At Top Doctors, we rely on the availability provided by the medical teams to ensure accurate scheduling. We always strive to improve, and feedback like yours helps us refine our processes to provide a more reliable experience for our users. If you’d like to share further details, please feel free to contact us directly so we can investigate and address this issue thoroughly.
We hope you might consider giving us another chance in the future. Thank you again for your input, and we wish you all the best.
Kind regards,
The Top Doctors Team
Amazing surgeon!
I had a gastric bypass in 2021 with dr Bilal Alkafaff. He was absolutely amazing so reassuring as Covid was still around I had to go alone but the staff & mr alkafaff were unreal. He saved my life performing this surgery & the aftercare was unreal. 2 of my friends have also had surgery with him after my recommendation they had the sleeve as that is what was best for them & both of them feel the same as me & have a new lease of life. The care is unreal a few days of being home after my op I started having bad pain & was struggling to breath they got me straight in did a CT scan to check I was ok. It turned out my diaphram was swollen which is rare but can happen. Not the surgeons fault but they looked after me & kept me in with no further charge even though I had paid private. I can not recommend this surgeon & hospital enough. Absolutely amazing from start to finish. By the way I went from 16st to 8st 😊 I had my surgery June 2021 but have to say it was within 12 months for trustpilot! X
November 30, 2023
Unprompted review
Reply from Top Doctors
Thank you so much for sharing your incredible journey! 😊 We're thrilled to hear about your positive experience with the doctor and the hospital team. It’s amazing to know that you felt supported and well cared for throughout your entire process, from the surgery itself to the aftercare.
Your story is truly inspiring, and it’s wonderful that your recommendation has helped others embark on their own transformative journeys. Congratulations on the remarkable progress you’ve made, both in your health and quality of life!
If you ever need assistance or have further questions, we’re always here to help. Thank you for trusting Top Doctors! 💙
I sought a refund. Very efficient.
I mistakenly paid Top Doctors when in fact I subsequently discovered I could go private. Annet at Top Doctors sorted the refund without difficulty. Thank you.
November 19, 2024
Unprompted review
Reply from Top Doctors
hank you so much for your feedback! 😊 We're glad to hear that Annet was able to assist you promptly and efficiently with your refund. Your satisfaction is important to us, and it's great to know that the process went smoothly.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help! 💙
Topdoctors does not communicate with the clinics on appointments
My friend booked an appointment with an Orthopedic surgeon at Syon Clinic, Brentford, using topdoctors.co.uk website. When she turned up at Syon Clinic at the appointed time, they had no record of her appointment and she was turned away even though that particular doctor was in attendance when she turned up. She was hugely disappointed as she had taken a day off to attend the clinic and she suffers from debilitating pain. Clearly topdoctors does not communicate with the clinics themselves resulting in this mess. We are unlikely to use topdoctors again for making private doctor appointments.
November 21, 2024
Unprompted review
Reply from Top Doctors
Dear Anne,
We’re truly sorry to hear about your friend’s experience and completely understand how frustrating and disappointing it must have been. At Top Doctors, we strive to ensure every appointment runs smoothly, and we deeply regret that this situation has left you with a negative impression of our service.
After carefully reviewing the case, we can confirm that our team followed our confirmation process thoroughly. On November 20th, we spoke directly with the patient to verify that the clinic had confirmed the appointment, and we were assured twice that this had been done. Based on this information, we marked the case as confirmed in our system.
Unfortunately, it seems there was a miscommunication somewhere along the way. Had we known that the patient had not actually received confirmation from the clinic, we would have intervened immediately to ensure everything was in order.
Since receiving your feedback, we have made multiple attempts to contact the patient to explain the situation and offer our support in resolving this matter. However, it appears there may have been some misunderstandings during our conversations.
We want to assure you that we take incidents like this very seriously and are constantly looking for ways to improve our processes. That being said, we believe this was not an error on our part, as we acted based on the information provided at the time.
If there is anything further we can do to assist, we would be more than happy to help. Please don’t hesitate to reach out directly.
Thank you for taking the time to share your feedback, and we sincerely hope you’ll give us another chance in the future.
Kind regards,
The Top Doctors Team
Excellent experience
Excellent experience. Went online at 10pm and booked my appointment for the specialist I wanted to see. I immediately got an acknowledgement but stating not to go to the appointment until the consultant had approved date and time. The next morning Annan called and texted me asking if I had heard back from the consultant. I hadn’t so she must have re contacted them because within the next 10mins I had a call from the consultants secretary to book me in
November 19, 2024
Unprompted review
Reply from Top Doctors
Thank you so much for sharing your experience! 😊 We're thrilled to hear that the booking process was smooth and that Annan went the extra mile to ensure everything was sorted promptly. Providing a seamless and efficient service is our priority, and it's great to know we could help connect you with the specialist you needed.
If you need further assistance or have any questions in the future, don't hesitate to reach out. We're always here to help! 💙
Excellent service
Excellent service, easy to use and very quick. Special thanks for Misbah Shehzeb for excellent support service.
November 13, 2024
Unprompted review
Reply from Top Doctors
Thank you for your review!
We are thrilled to hear you found our service quick and easy to use. A special thanks to Misbah Shehzeb for providing excellent support—your recognition means a lot to us.
We look forward to assisting you again in the future!
The Top Doctors Team
Do not use the on line booking system…
Do not use the on line booking system (don’t waste your time.) I tried booking three different appointments using their on line system only to be told that none of the appointments I booked were available. To save time just call direct to book an appointment as the on line booking system is not up to date and very unreliable.
November 8, 2024
Unprompted review
Reply from Top Doctors
Dear Chris,
We deeply regret the inconvenience you experienced when trying to book an appointment through our online system. Ensuring a smooth and reliable experience for our users is one of our top priorities and we're sorry to hear that your expectations were not met on this occasion.
In this particular instance, the availability displayed online did not reflect the doctor's schedule due to unforeseen updates from the clinic. While we always strive to provide accurate, real-time availability, occasional discrepancies may occur as we rely on information provided by the doctor's practice.
As soon as we identified the problem, we contacted both the clinic and you to offer alternative solutions. However, we understand your frustration and sincerely apologise for the time you have invested in this process.
Your feedback is invaluable and we are actively working to improve our systems and ensure better synchronisation with clinics to avoid situations like this in the future. If you have any further concerns or suggestions, please don't hesitate to contact us at info@topdoctors.co.uk.
We appreciate your understanding and hope to be able to help you in the future.
Kind regards,
The Top Doctors Team
Impressive follow-through
I’m so impressed by this service. I sent a request through for an appointment with a particular specialist. We had some difficulty connecting, and Top Doctors phoned me twice in four days to check and make sure that I was making progress with the booking. Excellent!
November 5, 2024
Unprompted review
Reply from Top Doctors
Thank you for sharing your experience! 🌟 We're thrilled to hear that you were impressed with our service and that our team followed up to ensure your appointment booking went smoothly.
At Top Doctors, we pride ourselves on supporting our patients every step of the way to connect them with the best specialists. Your kind words motivate us to continue delivering excellent care and service.
Warm regards,
The Top Doctors Team
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