Insured with you at beginning of covid. I was the only person in our ski group who was reimbursed (which I returned after a few months when the group leader recovered her payments to the travel comp... See more
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See what reviewers are saying
Renewal is always easy with Top Dog and having purchased the additional Platinum cover which included Coronavirus cover we were able to travel to Dubai confidently. Having talked to others at our ho... See more
I needed to extend my insurance & sent a request to do so, I didn’t have to wait long for a response & after answering a few questions my request was granted & replacement documents sent via email . R... See more
Errol made the process simple and friendly. He was efficient and effective. The process is, as always, long winded and frustrating but Errol was chatty and helpful. When it is a renewal “no change t... See more
Company details
About TopDog Travel Insurance
Written by the company
Our travel insurance is designed to protect you from those unexpected situations, either before or during your holiday. We offer you peace of mind with cover for unforeseen expenses including medical emergencies, lost luggage, delays and cancellations.
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Written by the company
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- topdoginsurance.co.uk
4.6
Excellent
1K reviews
Asks customers to review
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Disappointed.
Insured with you at beginning of covid. I was the only person in our ski group who was reimbursed (which I returned after a few months when the group leader recovered her payments to the travel company) after french resorts were closed. Therefore I've used you again. But now I find I cannot alter my medical information after contacting you twice by email and logging in to your website twice.hence only 3 stars.
Yours faithfully,
Cliff Mason.
May 29, 2026
Unprompted review
No problems sorting cruise cover out.
May 15, 2026
Quick and easy to manage and find what…
Quick and easy to manage and find what you want ,
Bad point was i usualy print out the doc's which i did ,34 pages 😵💫 i rand out of colored ink doing so as i left it to print
May 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This is not age friendly it…
This company is not age friendly it won’t take card payment over the phone it wants everything tekky this is discrimination against disabled and elderly . The phone persons are very repetitive and won’t send paper work by post so they must change . They also want payment link by email another mess for the elderly who don’t have smart phone . The person who set this system up are you smart or just intrangedent
May 12, 2026
Unprompted review
Reply from TopDog Travel Insurance
Hi Marty,
Thank you for taking the time to leave us a review and I am sorry to learn of your experience.
So we can look into this further for you, please can you email us on responses@tifgroup.co.uk and provide your full name, DOB, post code and any relevant reference numbers?
Kind regards,
Claire
TopDog Team
Online was very easy to use
Online was very easy to use, ask the right questions and get the right answers led to favourable quatation.
The decision was easy to make. Just hope if I ever need assistance that they are as easy to deal with.
April 13, 2026
Polite and well spoken representative
Polite and well spoken representative. Ensured my request was dealt with.
March 15, 2026
Very poor experience.
Cost of policy changed for the no reason.
Extremely poor customer service on the telephone.
A thoroughly unacceptable experience.
March 30, 2026
Reply from TopDog Travel Insurance
Hi Trevor,
Thank you for taking the time to leave us a review and I am sorry to learn the price kept changing and that you had a poor experience with our team.
We have sent you an email to discuss this further.
Kind regards,
Claire
TopDog Team
Easy form to fill in x good price still…
Easy form to fill in x good price still waiting for policy to arrive x
March 24, 2026
Quick and unfussy
March 27, 2026
Very quick website to access travel…
Very quick website to access travel insurance. Identifying heath issues is easy. Great value
March 13, 2026
good customer service
Frist time i have use Topdog and have to say ist class service, i had a small problem and was sorted out quickly with good customer service would recommend Topdog for quality and value for money
March 18, 2026
Phone service to long wait time
Phone service to long wait time
Easier way to download Documents
March 15, 2026
Reply from TopDog Travel Insurance
Hi Roy,
Thank you for taking the time to leave us a review and I am sorry to learn you spent a long time waiting to speak with our Team.
I can see you requested for your documents to be posted and emailed to you, which was actioned. It should also be highlighted the documents were emailed through to you following the purchase.
If you would like to contacted us on responses@tifgroup.co.uk and provide further information about your phone call, we can look into this further for you.
Kind regards,
Claire
TopDog Team
I was really pleased to choose TopDog…
I was really pleased to choose TopDog Travel for my upcoming trip to Australia. They ticked all the boxes when it came to covering my travel requirements, offering exactly the protection and options I needed without any hassle. That said, I can’t comment much further right now for the simple reason that I haven’t had to make a claim (and I sincerely hope I never do!). So far, so good – they’ve given me solid confidence heading into the adventure. Highly recommend for anyone wanting reliable coverage upfront. Fingers crossed for smooth travels!
March 3, 2026
Unprompted review
Very straightforward to fill in…
Very straightforward to fill in information. Good price and also was easy to follow and request paper documents.
March 3, 2026
Getting a simple schedule of policy…
Getting a simple schedule of policy cover seemed to take a while and there is a lot of paperwork generated but the schedule is the crucial bit.
February 24, 2026
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