Ollie's first visit after we returned to Topgrass after a break for a couple of years. He was friendly, informative, got on with the job and then patiently answered questions and made suggestions afte... See more
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Excellent first visit from Tom, our allocated lawn technician, a very professional and friendly guy. Early days but off to a good start and feel very confident we will see great results.
TopGrass are a top company. I've used them for many years and though my lawn isn't perfect (large parts are in shade for 80% of any summer day) I an always impressed with the results of their progra... See more
Excellent and efficient company so much better than the other well known one who shall not be named but cannot get their accounts right! their customer page shows you exactly what you have paid to dat... See more
Company replied
Company details
Written by the company
TopGrass was launched in 2005 with the aim of offering top-quality lawn care using the knowledge, materials, and equipment of the professional groundsman and applying it to domestic lawns. TopGrass is an independent lawn treatment company set up by Tom Arnold and Ian Decourcy whose backgrounds combine experience in treating professional lawns and sports turf with business expertise from working in quality-driven blue-chip companies. After many years, we are now a well-established, family-run company. Tom's wife Shirley, daughter Katie and two sons Chris and Peter, all now have varying input into the business and bring with them their core family values to the everyday running of the company.
Contact info
Unit N, Old Station Yard, CV23 9RU, Marton, United Kingdom
- 0800 433 7080
- info@topgrass.net
- topgrass.net
Reply from TopGrass (UK) Ltd
Hi Yvonne, thank you so much for your 5 star review of our service! I will be sure to pass this on to the team. If you have any questions about your lawn or the service, please do get in touch and we would be more than happy to answer those for you. Kind regards, Katie
Really happy with work so far - with them since 2022
We had a few seasonal services from TopGrass initially as our grass was pretty bad, we have large trees nearby taking the moisture from the lawn, broadleaf weeds, and grassless patches. There was improvement, but we decided to go for a total reseed in the end, as it was so depressing looking at it!
Well…it was great! The techs came and assessed it, a date promptly given, a description of the work, and a competitive price..with an added discount.
Obviously with the scarification and the aeration, the lawn looked messy for a while…but what an improvement!
The techs came back for a germination check to make sure it had taken ok, and filled a few patches.
We didn’t think it could look so good….we are keeping it well watered in the drier weather…but we are so pleased with it!
The techs that have attended us so far, Jack, Rhys and Michael have been great - really friendly and knowledgeable chaps.
We have subsequently gone for a monthly plan, again with % discounts…so our lawn is well looked after…
We get notified well in advance of attendance, who is coming, and what treatment/process they are going to carry out.
The website is very good…full of information, and you can see your account clearly and add any extra treatments you want.
There is a contact page, and the response is quick.
After the treatments….I receive a video or/and a report on what the techs have done, what they found, and offer advise if required.
We had tried many home treatments in the past, to no significant avail, and every year it looked worse and worse … so we are glad to have found TopGrass, who use quality products, and are knowledgeable about their work!
June 30, 2023
Unprompted review
Reply from TopGrass (UK) Ltd
Hi Sarah, thank you so much for your lovely review of our team members and service as a whole! We are so pleased that you are enjoying all the benefits of being a TopGrass customer and that you making great use of all of our different services and contact options. I will be sure to pass this along to the team! In the meantime, if you have any questions about your lawn or the service, please feel free to get in touch and we would be more than happy to answer those for you. Kind regards, Katie.
David, TopMan, TopGrass
David, the guy who carried out my latest visit, is great. I only have a small piece of grass and he was very careful with the machinery. Very knowledgable and friendly. A pleasure.
June 16, 2023
Unprompted review
Reply from TopGrass (UK) Ltd
Hi Dena, thank you very much for your review of our technician David and the service, I will be sure to pass this on to him and his line manager! If you ever have any questions about the service or your lawn please do let us know and we would be more than happy to answer those for you! Kind regards, Katie
They came out to quote for our lawn…
They came out to quote for our lawn requirements on 22nd February. Still not received a quote, so went with another company.
March 20, 2023
Unprompted review
Reply from TopGrass (UK) Ltd
Hi Clair, I am really sorry to hear this has happened, we have investigated this internally and I believe our team member Ellie has now spoken with you regarding the issue with the email address and has now run through the quotation with you. I would like to apologise that this error occurred, we are a family-run business and customer service is very important to us. If you ever require lawn care services in the future, please do let us know. Kind regards, Katie
Terrible company
My parents after paying to have lawn done and five extra payments of £28 the last one charged over £200 for a scarify - they were not made aware of this and would not have had it done apparently they received a letter which after many calls to customer service no proof was given, had a CCJ which was extremely upsetting for my elderly parents they are a terrible and will not be recommending have caused a lot of upset for my family
February 20, 2023
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Faye, thank you for bringing this to our attention. We send out renewal information to all of our customers with their renewed services and pricing and we don't actually do CCJs so we will be looking into this straight away for your parents and will be getting in touch with them. We are really sorry that you feel this way. We are a family run company and it is really important to us to look after our customers so we are very sorry to hear that your parents are upset. Hopefully, we can get to the bottom of this and we will be in touch with your parents after investigating the situation. Kind regards, Katie
Initially good but...
Have been a customer since 2020 and initial re-seed was excellent as was condition of the grass until a quarterly service in spring of 2022 left my lawn in a mess. Reported this and promised a re-visit which has never materialised. I'm on a quarterly service contract but over the past 9 months,3 promised inspections/treatments have been cancelled by the company (4 if you include December when snow was a problem for all). Latest today when I was promised I was the 1st appointment, only when I phoned at 11.25 was I told "did we say that" and that the technician was elsewhere . As I have to be elsewhere by 12.00, yet again let down.
February 8, 2023
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Brian, thank you for getting in touch. We are really sorry to hear that you are not happy with the service, our Customer Service Manager will be in touch to see if we can get to the bottom of this for you and provide a solution. We are a family run business so it is really important to us that our customers are happy with our services so we would really appreciate the opportunity to look into this and provide a solution for you. Kind regards, Katie.
David came out for first visit today
David came out for first visit today. Was very knowledgeable and I look forward to seeing the results of the programme which we agreed on over the next 12-18 months.
October 18, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Vincent, thank you very much for your review of our Lawn Technician David, I will be sure to pass on your kind words to him and his line manager. If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie
Great service from David at Top Grass.
David from Top Grass came out to treat our lawn which was in a poor state after the recent dry summer. He expained very clearly what the problems were and put us in touch with a package that would bring the lawn back to life and save us money. time and energy. We are very grateful. David was cheerful, friendly and clear in his explanations.
September 30, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Mr Meehan, thank you very much for your lovely review of our Lawn Technician David and the service he provided for you, I will be sure to pass this on to him and his line manager. If you ever have any questions about the lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie
Quick and efficient
Quick, efficient and did not inconvenience us, a really good service by Mark. Thank you very much.
September 20, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Frances, thank you for your review of our services, I will be sure to pass on your kind words to Mark. If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie
NOT RECOMMENDED
They missed several appointments pre summer, which led to the Moss situation getting out of control. Our payment plan ended and I didn't want to renew, but they visited and then invoiced me. I asked to pay the reduced rate that I had paid for the previous year (pro rata), which was about an £8 saving They refused. I explained that their email notification, once out of your plan wasn't clear and that they didn't show total transparency. I wanted the saving out of principle but they didn't seem interested. Although I didn't see the point in paying for a service anymore that wasn't working. They then quoted me £400 to rectify the moss issue. Topgrass seem to have got too big to care, I'd recommend using small, independent lawn service!
In response to your reply, I called your customer service team 5 times chasing a response to my request and they refused to do anything, so there is no point me calling. Hence the review.
As previously mentioned it went to your management team and they refused to meet me half way by reducing it by £8. I don’t want you to resolve it as I have moved to a smaller firm. All the best!
July 16, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Harry, we are really sorry to hear this, we are a small family run business and we always try to offer the best customer service we can, so we really want to get to the bottom of this for you. As we cannot see your details on trustpilot, please could you get in touch with our office and ask for the customer service manager and we can see if we can resolve this for you? We hope to hear from you soon. Kind regards, Katie
Hi Harry, we really appreciate your feedback so that we can see what went wrong and hopefully rectify the issue. Unfortunately we are not able to look into this for you without your account details, if you could call or email us to let us know your account number and details, we would really appreciate the opportunity to resolve the issue for you by escalating this to our office manager. Kind regards, Katie
Getting Greedy and inflexible?
We have used TG for several years but they are starting to get greedy. They won't do a standalone scarify but want to do a complete 'restoration' which we did have done a few years back. They wouldn't back off that so we may have to back-off TopGrass and go with one of the other lawn management companies. The guys who do the work are great; it's the office that is the problem.
September 9, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hello David, we are really sorry to hear that you feel this way and we would like to see if we can try to solve this issue for you. As we cannot see your details on trustpilot, could you get in touch with the office and ask for the customer service manager and we can have a chat about your lawn and see if we can solve this for you? We hope to hear from you soon. Kind regards, Katie
My lawn would be dead without Top Grass
I have been using TopGrass for a few years now!! Excellent service! My lawn is still looking fabulous even with the hot weather! The guys are great and extremely knowledgeable!!! Great advice on what your lawn needs going forward!! 💯 recommend!!
August 16, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Rowan, thank you very much for your lovely review of our services, we are delighted to hear that you have been so happy with our service and the treatments. I will pass on your kind comments to the technicians. Please do let us know if you ever have any questions about your lawn or the service and we would be more than happy to answer those for you. Kind regards, Katie
Excellent service from Top Grass
Excellent service from Top Grass . The guys who come to mine are really friendly and helpful. The grass looks amazing this year it’s still really green . I would highly recommend them to anyone. Thanks Lawrence
August 8, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Lawrence, thank you very much for your review of our services and your kind words, I will be sure to pass this on to the team. I think you may have clicked the wrong star rating though, as you gave us a 1 star? Kind regards, Katie
Amazing service so far
Amazing service so far! We are throughly pleased with the results so far and it’s only been one application. Where I am impressed the most is the communication, ease of use of the website and account, payments and what treats you’ve had and are due to have. The whole thing seems to run with client experience and ease in mind. I have recommended TG to a few of my neighbours.
July 26, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Jodie, thank you very much for your review of our services, we are delighted to hear that you are very pleased with the service so far and we look forward to continuing that for you. I will pass on your kind comments to the wider team and in particular the office team who are responsible for the emails and account administration, as well as the technician who carried out your first visit. Please do let us know if you have any questions about your lawn or the service and we would be more than happy to answer those for you. Kind regards, Katie
Again excellent service and information…
Again excellent service and information about lawn care
July 18, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hello K Smith, thank you very much for your lovely review of our service! I will pass this on to the team. If you ever have any questions about the lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie.
Fast efficient service
July 6, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hello, thank you very much for you review of our services, I will be sure to pass this on to the team! If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie
A great professional service & everyone…
A great professional service & everyone remarks how good the lawns look. Happy to recommend
June 29, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hi Linda, thank you very much for your lovely review of our team and services. We are really happy to hear that you are getting compliments from friends and family! I will pass this on to the team. Please do let us know if you ever have any questions regarding your lawn or the service and we would be more than happy to answer those for you. Kind regards, Katie
This is the 2nd time now I’ve used…
This is the 2nd time now I’ve used these guys,1st was when I rented a place with a huge garden .It’s so much nicer now paying for their service on my own home.In just 4 months my lawn has been absolutely transformed.
Highly recommend
May 17, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hi Neil, thank you very much for your kind review of our services, I will pass this on to the team! If you ever have any questions about your lawn or the service, please do let us know. Kind regards, Katie
Our lawn looks great in all seasons
Our lawn looks great in all seasons, thanks to Topgrass
Always willing to help and give advise, and friendly!
Definitely give them a 10/10 rating
February 26, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hi Norma, thank you for your lovely review of our services and our team members! I will make sure I pass on your kind words to them. Please do let us know if you ever have any questions about your lawn or the service and we would be more than happy to answer those for you. Kind regards, Katie
Top Grass, a Top service!!!
We are very happy with our service from Top Grass, they are a first class company who keep us up to date, arrive on time, are available for questions and above all, have made a great difference to our lawn.
We have no reason to think this will change and have just committed to another year of service with them.
Thank you Top Grass, a Top Company….Christine Gostling
February 11, 2022
Unprompted review
Reply from TopGrass (UK) Ltd
Hi Christine, thank you for your lovely review of our team and company, I will be sure to pass this on to them. Please do let us know if you have any questions about your lawn or the service and we would be more than happy to answer those for you. Kind regards, Katie
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