We had a very good experience with TopLine Insurance! This was the first time we worked with a broker, but it won't be the last. We had over a 70% savings on our home insurance premium. The process... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Agent with TopLine Insurance for my home and property here in Florida was polite and efficient. He found me a few top rated underwriters to compare pricing and coverage, with what I had been payi... See more
Company replied
Sam was knowledgeable and delivered a quote which in current times was very good news. His courtesy went beyond good salesmanship. This is our second time with People's Trust since moving to Florida 1... See more
Company replied
I recently replaced the roof on my house and started looking into new homeowner's insurance. I called many different insurance agency's for a quote. TopLine and Connie had the best rates and even mo... See more
Company replied
Company details
- Insurance Agency
- Auto Insurance Agency
- Commercial Insurance Company
- Home Insurance Agency
- Life Insurance Agency
Written by the company
TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our agents work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price!
Contact info
162 Roberts Village Court, Suite 1402, 32259, Saint Johns, United States
- 561-599-5800
- customerservice@toplineinsurance.com
- toplineinsurance.com
4.7
Excellent
465 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Kelly was great to work with
Kelly was great to work with and had an extremely quick turnaround helping me update my insurance policy. She was able to answer all my questions and help resolve my issue.
July 23, 2025
Unprompted review
Reply from TopLine Insurance
Hello Justine! Thank you very much for the kind words! Kelly is an amazing member of the TopLine Team, and we are so happy that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Great experience with Karen
Great experience with Karen, super easy and fast!
July 23, 2025
Unprompted review
Reply from TopLine Insurance
Hello Kailee! Thank you very much for the review! Karen is an awesome member of our team, and we are so happy Karen was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
My family is grateful to Kelly at…
My family is grateful to Kelly at Topline for going the extra mile to identify a solution that meets our needs.
July 22, 2025
Unprompted review
Reply from TopLine Insurance
Hello Angelo and Raquel! Thank you very much for your review! Kelly is an amazing member of the TopLine Team, and we are so happy that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Karen was amazing
Karen was amazing, she saved me money and insured me even better than the other companies. Very polite, efficient and quick with all responses. Karen I hope you get the chance to read this and know that you will have all my insurance from now on. Awesome job and Thank you so very much.
July 22, 2025
Unprompted review
Reply from TopLine Insurance
Hello George! Thank you very much for the kind words! Karen is an amazing member of the TopLine Team, and we are so happy Karen was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
The communication and follow up with…
The communication and follow up with sales person is not good … The price quoted and agreed upon is not the price that was quoted … My mortgage company is being billed for amounts after the premium is was paid without any notifications and explanations to me (until after the fact on one occasion and nothing as of today on the second.
… The process with the salesperson Kelly was not the optimally desirable… the contract has to be resubmitted, information communicated was not clear; as documents had to be submitted and resubmitted on quite a few instances…
I am having to spend too much time monitoring this account for errors; time i can spend attending to other important matters..
I need this matter resolved (the extra billing) with full explanation of both charges. i need the funds allocated to monarch outside of what was quoted, returned to me or the mortgage company immediately…
June 29, 2025
Reply from TopLine Insurance
Hello, Levarne. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions.
If you have any questions in the meantime, please contact us here: https://toplineinsurance.com/contact-us/.
Thank you,
TopLine Insurance Team
New Homeowners Policy
I was searching for another home owners insurance company. My previous HO's company wasn't going to insure manufactured homes anymore. I called several HO's insurance companies to get quotes. When I spoke with Kelly Barber for a quote, she was friendly and very informative on the phone. I liked her right away. After considering the policy, we decided to go with it. The price was reasonable and we actually had better coverage than with the old policy. We met at Kelly's home to discuss the policy and sign some papers. Kelly cared about our home insurance needs and was cordial and pleasant in her home. I am glad that Kelly Barber will now be our home insurance agent. Thank you Kelly for all you've done and for taking care of everything so quickly and smoothly. Thank you for answering all our questions, too.
July 15, 2025
Unprompted review
Reply from TopLine Insurance
Hello Robin! Thank you very much for your feedback! Kelly is an amazing member of the TopLine Team, and we are very happy that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Reply from TopLine Insurance
Hello Lynn! Thank you very much for the feedback! We are delighted that our agents were able to help and that everything worked out to your satisfaction.
And thanks again for giving us a chance,
TopLine Insurance Team
Kelly Barber
Kelly Barber, listened and understood our needs and worked very hard to satisfy them .
Answer all our questions and concerns.
Was very helpful in helping us complete all transitions needed to complete our insurance needs .
July 9, 2025
Unprompted review
Reply from TopLine Insurance
Hello Dan! Thank you very much for your feedback! Kelly is an excellent member of the TopLine Team, and we are very happy that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Renewal
Easy to connect with an agent. Agent was professional and knowledgeable. Premium was a good price.
April 8, 2025
Reply from TopLine Insurance
Hello Harry! Thank you very much for the kind words! We are so happy that our agents were able to help with your insurance needs and that everything worked out to your satisfaction.
And thanks again for giving TopLine a chance,
TopLine Insurance Team
Representative was pleasant and…
Representative was pleasant and identified issue immediately and resolved it.
July 14, 2025
Reply from TopLine Insurance
Hello Jennifer! Thank you very much for the review! We are delighted that our agent was able to help you and that everything worked out to your satisfaction.
And thanks again for giving us a chance to work with you,
TopLine Insurance Team
The Service was GREAT.
July 13, 2025
Reply from TopLine Insurance
Hello George! Thank you very much for the kind words! We are so happy that our agents were able to help with your insurance needs and that everything worked out to your satisfaction.
And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team
Great working with Karen
July 15, 2025
Unprompted review
Reply from TopLine Insurance
Hello Tara! Thank you very much for the feedback! Karen is an excellent member of our team, and we are so happy Karen was able to help with your insurance needs.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Kelly B. excells in customer…
Kelly Barber excells in customer service!
She patiently answers copious questions for this "senior" novice, so I can understand the world of insurance. Thank you Kelly for answering all my questions, today, 2 months after getting my policy.
July 14, 2025
Unprompted review
Reply from TopLine Insurance
Hello April! Thank you very much for your feedback! Kelly is an amazing member of the TopLine Team, and we are delighted that Kelly was able to help with your insurance needs.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Kelly Barbar has been the most…
Kelly Barbar has been the most effective agent that I have ever used in any insurance company. Her knowledge has been instrumental in my decision making on home insurance coverages. Her timely responses cover all my concerns.
July 14, 2025
Unprompted review
Reply from TopLine Insurance
Hello Clare! Thank you very much for your review! Kelly is an amazing member of the TopLine Team with an excellent track record of helping our customers, and we are so happy Kelly was able to help with your insurance needs.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Karen Roscigno was absolutely awesome
Karen Roscigno was absolutely awesome! She was available, responded to my many inquiries and in the end saved us a ton of money with better coverage! We will be telling all of our friends. Our niece, Toni Murphy referred us! We are so happy she did. Thank you Karen!!
July 11, 2025
Unprompted review
Reply from TopLine Insurance
Hello Susan! Thank you very much for the kind words! Karen is an amazing member of the TopLine Team, and we are very happy Karen was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
Karen was professional and very quick…
Karen was professional and very quick with helping me find a good insurance policy. Very friendly.
July 10, 2025
Unprompted review
Reply from TopLine Insurance
Hello Libby! Thank you very much for the feedback! Karen is an excellent member of our team, and we are so happy Karen was able to help with your insurance needs.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Had a rep for a year who was great
Had a rep for a year who was great, but he suddenly departed (quit) on the day we were adding additional coverage. I was given a second agent and he was OK, until we had a claim and he was not helpful at all!
July 11, 2025
Reply from TopLine Insurance
Hello, Stephanie. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions.
If you have any questions in the meantime, please contact us here: https://toplineinsurance.com/contact-us/.
Thank you,
TopLine Insurance Team
Reply from TopLine Insurance
Hello Jimmie! Thank you very much for the feedback! We are delighted that our agents were able to help.
And thanks again for giving us a chance,
TopLine Insurance Team
Our agent Kelly Barber
Our agent Kelly Barber was extremely helpful and
knowledgeable. We will highly recommend Topline
insurance and Kelly Barber Thank you Kelly for the
excellent service
Frank and Ingrid Bartush
July 9, 2025
Unprompted review
Reply from TopLine Insurance
Hello Frank! Thank you very much for such nice words! Kelly is an excellent member of the TopLine Team, and we are so happy Kelly was able to help with your insurance needs.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Karen Roscigno will get you yhe best rate
Karen Roscigno saved me money on my homeowners insurance. I am very pleased with Karen and Topline for all my insurance needs. I recommend her to friends and family
June 2, 2025
Unprompted review
Reply from TopLine Insurance
Hello Lisa! Thank you very much for the feedback! Karen is an excellent member of the TopLine Team, and we are so happy Karen was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
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