TopLine Insurance Reviews 465

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, making the process smooth and easy. Many people highlight the exceptional customer service, noting that agents are responsive, patient, and go above and beyond to satisfy their needs. Reviewers are particularly impressed with the service, which often results in better coverage at a much lower price, saving them significant amounts on their insurance costs. However, some customers also noted issues with communication and follow-up from sales personnel, leading to confusion regarding quoted prices and billing. A few other people also felt that the process was not always optimal, with incomplete information and a need for resubmitting documents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising agents for their professionalism and... See more

Customer service

People report positive experiences with customer service, often highlighting agents as knowledgeable,... See more

Service

Customers consistently note positive experiences with service, often highlighting agents who are... See more

Price

Consumers find price to be positive, with many reviewers reporting significant savings on their insurance... See more

Response time

Users describe positive interactions with response times, highlighting the promptness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very good experience with TopLine Insurance! This was the first time we worked with a broker, but it won't be the last. We had over a 70% savings on our home insurance premium. The process... See more

Company replied

Rated 5 out of 5 stars

The Agent with TopLine Insurance for my home and property here in Florida was polite and efficient. He found me a few top rated underwriters to compare pricing and coverage, with what I had been payi... See more

Company replied

Rated 5 out of 5 stars

Sam was knowledgeable and delivered a quote which in current times was very good news. His courtesy went beyond good salesmanship. This is our second time with People's Trust since moving to Florida 1... See more

Company replied

Rated 5 out of 5 stars

I recently replaced the roof on my house and started looking into new homeowner's insurance. I called many different insurance agency's for a quote. TopLine and Connie had the best rates and even mo... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Life Insurance Agency

Written by the company

TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our agents work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

465 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Karen was very helpful

Karen was very helpful. Answered all of my questions so I could easily understand the process. Would definitely recommend topline to a friend or family member.

June 3, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello Dolores! Thank you very much for the kind words! Karen is an amazing member of the TopLine Team, and we are so happy Karen was able to help with your insurance needs and that everything worked out to your satisfaction.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Attentive and available at all times.

Very attentive to my needs and my time-line. Expedited my request with appropriate choices and assisted with the best choice for what we wanted and needed now.

July 2, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello Maria! Thank you very much for the feedback! We are delighted our agents were able to help with your insurance needs and that everything worked out to your satisfaction.

And thanks again for giving us a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

Karen was my agent and was able to save…

Karen was my agent and was able to save me tons and get me a solid policy. She explained everything and was very patient with me!

July 3, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello Louis! Thank you very much for the review! Karen is an amazing member of the TopLine Team and we are so happy Karen was able to help with your insurance needs.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

5 stars aren’t enough to rank the…

5 stars aren’t enough to rank the experience that I had with Karen Roscigno. She was courteous, professional and efficient. She exceeded my expectations. The insurance she found me was perfect.

June 16, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello Valerie! Thank you very much for you feedback! Karen is an excellent member of the TopLine Team and we are very happy Karen was able to help with your insurance needs.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Great service good price friendly staff

Great service good price friendly staff

June 29, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello William! Thank you very much for such kind words! We are delighted our agents were able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

Super easy to deal with and they…

Super easy to deal with and they answered all of my questions.

June 30, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Francine! Thank you very much for your review! We are very happy our team was able to help with your insurance needs.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Over the moon with savings

We are over the moon with the help we received from our agent. She saved us tremendously on our insurance cost. She was courteous and explained everything so we could understand our policies. She gets an A plus rating from us.

July 2, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello Sharon! Thank you very much for the kind words! We are so happy our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

TopLine Insurance experience

Had the pleasure of doing business with my agent, Kelly Barber she was very easy to work with. She got the job done fast and I’d work with her again. No problems she’s a very pleasant and knowledgeable person about her job thank you Kelly

June 30, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello Gerri! Thank you very much for such nice words! Kelly is an excellent member of the TopLine Team and we are very happy Kelly was able to help with your insurance needs.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Kelly is wonderful

Kelly is wonderful. She is always pleasant and gets things done quickly. A consummate, real professional. Thanks for always doing such a great job.

July 1, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello Kate! Thank you very much for such a great feedback! Kelly is an excellent member of the TopLine Team and we are very happy Kelly was able to help with your insurance needs.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

I had the pleasure of running into one…

I had the pleasure of running into one of the most competent and unique individuals, while researching and comparing property insurance companies and prices. Ms. Kelly Barber, is one on those rare individuals that takes care of line item business while you are on the phone with her; she doesn't set a calendar schedule for two weeks into the future. If she needs to find a code or address, or loan term, she immediately pulls up a tab, and that is refreshing. Also to my surprise, she is very fast, responds instantly, as in one case when I sent her an email; she called me right away after reading it. Ms. Barber is very detailed, covers the list of necessary items giving you the big picture right away instead of piece meal. The entire process of obtaining property insurance, with all of the necessary inspections and document follow up took just one week. It is a pleasure to work with a her. Thank you.

July 1, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello Peter! Thank you very much for the kind words! Kelly is an excellent member of the TopLine Team with a great track record of helping our policyholders. We are very happy Kelly was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving our team a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

Top-line is the Best!

To-line is there for me. Quotes, reviewing my policy, and filing a claim if I need it. They have always directed me to a positive result.

June 30, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Debra! Thank you very much! We are so happy our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Helpful

Helpful, price within range

June 24, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Margaret! Thank you so much for the feedback! We are delighted our team was able to help with your insurance needs.

And thanks again for giving us a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

Great people great work we thank you…

Great people great work we thank you Karen

June 24, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Robert! And, thank you very much for the kind words! Karen is an amazing member of the TopLine Team with an amazing track record of helping our policyholders. We are so happy Karen was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving TopLine a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

So far so good!

June 26, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Brad! Thank you so much! We are very happy our team was able to help with your insurance needs.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Communication with this company is…

Communication with this company is superb ! The rates are great too! So happy we were led to them.

June 16, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Alexander! Thank you very much! We are very happy our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Great service very easy to work with get you the best price.

Willie
Yes no complaints if you need anything done gets on it write away.

June 10, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Willie! Thank you very much for the feedback! We are so happy our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

William was a great agent

William was a great agent. He got me squared away ASAP with a great rate on my insurance.

June 4, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Victor! Thank you very much for the kind words! William is an amazing member of our sales team with an excellent track record of helping our policyholders.

We are so happy William was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars
TopLine Insurance logo

Reply from TopLine Insurance

Hello Gary! Thank you very much for such a nice feedback! We are very happy our agents were able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving TopLine a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

The reviewers were professional

The reviewers were professional, curious, and helpful.

May 13, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Robert! Thank you very much for the kind words! We are very happy our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

When I had an issue with my issuance…

When I had an issue with my issuance carrier I went through my brokers at topline.
Everything was handled quickly and results favorable

March 26, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Deborah! Thank you very much for such a lovely feedback! We are so happy our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving our agents a chance to work with you,
TopLine Insurance Team

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