TopLine Insurance Reviews 465

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, making the process smooth and easy. Many people highlight the exceptional customer service, noting that agents are responsive, patient, and go above and beyond to satisfy their needs. Reviewers are particularly impressed with the service, which often results in better coverage at a much lower price, saving them significant amounts on their insurance costs. However, some customers also noted issues with communication and follow-up from sales personnel, leading to confusion regarding quoted prices and billing. A few other people also felt that the process was not always optimal, with incomplete information and a need for resubmitting documents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising agents for their professionalism and... See more

Customer service

People report positive experiences with customer service, often highlighting agents as knowledgeable,... See more

Service

Customers consistently note positive experiences with service, often highlighting agents who are... See more

Price

Consumers find price to be positive, with many reviewers reporting significant savings on their insurance... See more

Response time

Users describe positive interactions with response times, highlighting the promptness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very good experience with TopLine Insurance! This was the first time we worked with a broker, but it won't be the last. We had over a 70% savings on our home insurance premium. The process... See more

Company replied

Rated 5 out of 5 stars

The Agent with TopLine Insurance for my home and property here in Florida was polite and efficient. He found me a few top rated underwriters to compare pricing and coverage, with what I had been payi... See more

Company replied

Rated 5 out of 5 stars

Sam was knowledgeable and delivered a quote which in current times was very good news. His courtesy went beyond good salesmanship. This is our second time with People's Trust since moving to Florida 1... See more

Company replied

Rated 5 out of 5 stars

I recently replaced the roof on my house and started looking into new homeowner's insurance. I called many different insurance agency's for a quote. TopLine and Connie had the best rates and even mo... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Life Insurance Agency

Written by the company

TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our agents work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

465 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful. Very easy to work with. I would highly recommend TopLine Insurance

April 30, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Joyce! Thank you very much for the kind words! We are very happy our team was able to help with your insurance needs.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Mr Winston Jieims it's very…professional.

Mr Winston Jieims it's very professional. Excellent service. I never met perison, like him working very hard. To satisfy customer. I recommended him to all my friends. Thank you Mr Winston.

April 10, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Andrzej! Thank you very much for the kind words! Winston is an excellent member of our team with a great track record of helping our policyholders.

We are very happy Winston was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Satisfied

The company was great with me.
I was so upset. Miss. Castellano
Was very caring and very professional. She explained exactly what I needed to do in detail. She was just great!

April 18, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Patricia! Thank you very much for the feedback! We are so happy our team was able to help with your insurance needs.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Very happy with the service

Although this is my first year with Topline Insurance, I have been very happy with the service. The staff is very helpful.

April 24, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Pamela! Thank you very much for the nice feedback! We are so happy and excited that our team was able to help with your insurance needs and provide support.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Great service and employees

Recently forgot to pay my car insurance oops. I got linked up with Samuel Clermont who got me a great rate for both my cars. Even went above and beyond to walk me step by step through the process of clearing the pending license suspensions. Even called me day after to make sure I did not forget to enter the information info the dmv website. 10 stars of I could this man deserves a double raise

April 2, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello, David! Thank you very much for the kind words! Sam is an excellent member of the TopLine Team with an amazing track record of helping our policyholders. We are delighted Sam was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving our agency a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Great customer service and savings!

We recently switched our homeowners insurance to Topline after experiencing another premium increase with our previous provider. Working with Sam, our Topline agent, made the transition seamless. He provided excellent customer service and helped us secure a great insurance policy, saving us $600 per year. As an added bonus, our final premium came in even lower than the initial quote.

April 4, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Lyndsay! Thank you very much for the kind words! Sam is a great member of the TopLine Team with an amazing track record of helping our policyholders. We are so happy Sam was able to help with your insurance needs.

And thank you for giving us a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

Honest, fair and excellent customer service

Winston James is one of the best Insurance Agents I have ever worked with. He is very knowledgeable, straight forward and will go the extra mile for the client to find the best quality coverage available to fit anyone's budget. He can explain every single detail in an insurance quote and he makes you feel comfortable that you are getting the best price and service available. Winston always gets back to you within a matter of minutes if you have a question or concern. I have recommended him to several neighbors and they are also very impressed with the service provided by Topline Insurance Co.

March 21, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Richard! Thank you very much for the kind words! Winston is an excellent member of the TopLine Team with an amazing track record of helping our policyholders.

We are very happy Winston was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

My agent was GREAT

My agent was GREAT

March 5, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Joyce! Thank you very much for the feedback! We are so delighted our team was able to help with your insurance needs.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Great variety and service

Very happy with the variety of home insurance options Top Line has available instead of relying on Citizens.

February 25, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello and thank you very much for the nice feedback! We are so happy and excited that our team was able to help with your insurance needs and provide support.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

I needed to find lower rates for my home and automobile

I needed to find lower rates for my homeowners and car insurance and that’s what I found top line Insurance. Connie was so helpful and explained everything to me in depth and even suggested ways I could save money on my policies, but of course left the decision up to me. She was very informative, helpful, friendly, and engaging. I highly recommend this insurance company and kudos to Connie for being so nice.

February 13, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Pattie! Thank you very much for the feedback! Connie is an amazing member of our team with an excellent track record of helping our policyholders. We are delighted Connie was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 4 out of 5 stars

Top Line made working with them very…

Top Line made working with them very easy, people
were very helpful with Homeowner Ins. which is
why we dealt with them on the auto ins.

February 12, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hi, Jay! Thank you very much for the nice feedback! We are so happy and excited that our team was able to help with your insurance needs.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Call Connie for any of your insurance needs, you won’t regret it.…

I was looking for a new car insurance bc the premium I was paying was extremely high. Connie took on this challenge and went far above any expectation I had. Connie made this process quick and painless and she found the perfect insurance policy and Premium within my budget. Connie is your girl if you are looking for any Insurance needs!

February 1, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Dina! Thank you very much for the feedback! Connie is an excellent member of the TopLine Team with a great track record of helping our policyholders. We are very happy Connie was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

I just added flood insurance to my…

I just added flood insurance to my policy. The quote was reasonable and now I have peace of mind. I'll be purchasing it annually in the future.

February 5, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Anne! Thank you very much for the feedback! We are very happy and excited that our team was able to help with your insurance needs.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Samuel has been a great help with…

Samuel has been a great help with finding me the right policy for my needs.

January 30, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Joyce! Thank you very much for the feedback! Sam is a fantastic member of the TopLine Team with an excellent track record of helping our policyholders. We are so happy Sam was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Honest

Honest, looking out for you.

January 30, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hi, Parul! Thank you very much for the feedback! We are very happy and excited that our team was able to help with your insurance needs.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Karen was very professional and…

Karen was very professional and knowledgeable. I really appreciated her support.

January 31, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello, and thank you very much for the kind words! Karen is an amazing member of the TopLine Team with a great track record of helping our policyholders. We are so happy Karen was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving TopLine a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

It was nice to chat with such a knowledgeable agent.

It was nice to chat with such a knowledgeable and friendly person. Karen Roscigno was very helpful. it was a pleasure to work with her.

January 30, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hi, Patricia! Thank you very much for the feedback! Karen is an excellent member of our team. We are very happy and excited that Karen was able to help with your insurance needs.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Awesome agent!

January 27, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello James! Thank you very much for the feedback! We are very happy that our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Excellent professional service and…

Excellent professional service and ability to respond with a much better quality insurance product.

January 27, 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, and thank you very much for the kind words! We are very happy that the TopLine Team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Karen Roscigno was so helpful in…

Karen Roscigno was so helpful in finding me car insurance I could afford. I have my homeowners insurance through TopLine and was so appreciative that Karen could do the leg work to find a reasonable insurance policy for my car.

January 21, 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Linda! Thank you very much for the kind words! Karen is an excellent member of the TopLine Team with a fantastic track record of helping our policyholders. We are very happy Karen was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

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