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TopmaQ Reviews 

423
•
TrustScore 3.5 out of 5

3.6

Tool Store
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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent customer service, noting that the support team is helpful, efficient, and quick to resolve issues. People often highlight the prompt response to problems, with replacements or solutions being sent out swiftly, which contributes to a positive experience. Reviewers also find the staff to be very supportive, going the extra mile to assist with product inquiries and spare parts. However, some customers also noted significant dissatisfaction with product quality, particularly with items like chainsaws and trailers, which experienced faults and poor performance shortly after purchase. There are concerns about products not working as advertised, issues with parts, and a perceived lack of durability. Additionally, some reviewers reported negative experiences with customer service regarding warranty claims and returns, feeling that the company avoided its obligations. The service at the Christchurch store, in particular, was mentioned as having declined, with some staff being unhelpful.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with some customers expressing satisfaction,... See more

Staff

Users describe ambiguous interactions with staff, with many customers reporting positive experiences,... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences. Reviewers praise... See more

Service

Reviewers highlight positive aspects of service, with many describing it as great, first-class, and providing... See more

Quality

People report ambiguous experiences with quality, with some customers expressing satisfaction with certain... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Topmaq are great. I'm not a frequent visitor but when I am it's because they have exactly what I need with no frills or huge brand names at fantastic prices. the stuff they sell is always very... See more

Rated 5 out of 5 stars

Another purchase form Topmaq, but this one wasn't straight-forward. Stock issue at the nearest branch meant inter-island despatch. This introduced a 3rd party delivery delay with a Track and Trace... See more

Rated 5 out of 5 stars

Had a issue with a chainsaw I recently purchased. Customer service talked me through the process to repair chainsaw. Used saw again and had same issue. Got 2nd Customer service member who aft... See more

Rated 5 out of 5 stars

Customer service team, Tyler worked out what happened through great communication which led to a positive and speedy outcome. This is not our first purchase but the first time we have had an iss... See more

Company details

  1. Tool Store

Written by the company

Our focus is to provide quality gear, equipment and machinery for Industry and DIY users at affordable trade pricing. We eat, sleep and breathe tools, construction gear, building and home products

Contact info

3.6

Average

TrustScore 3.5 out of 5

423 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.6

All reviews

(423)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very pleased

I was very pleased, and surprised, at the speed of the interisland door-to-door delivery. The transaction was simple and payment completed with ease. I have always found the team at TopmaQ friendly and very helpful.

May 31, 2021
Unprompted review
Rated 5 out of 5 stars

I found the topmaq helpful and…

I found the topmaq helpful and courteous. I received the product surprisingly quickly and in good order.
I have and will continue to used and reccomend Topmaq

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

Brilliant service provided by your company. The product was delivered to me in super fast time and was easy to assemble and use for the job we had to do!

Would recommend you to others and buy from you again if the need arises. Thank you! :-)

May 19, 2021
Unprompted review
Rated 5 out of 5 stars

Good deal I got the lawn mower combo in…

Good deal I got the lawn mower combo in time at my place .Very easy to operate for old persons.
No DELAY in delivery what was mentioned in the advertisement I recieved the same. I'm happy to use it nothing to struggle for pulling chord .Rechargable battery is also useful and durable thanks to the company and dealer.

May 5, 2021
Unprompted review

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